Foot Locker Europe Anmeldelser 

Ich hab ein tshirt im sale gekauft, DHL hat das Paket verloren, ich schreibe footlocker immer wieder an, da passiert im tracking nichts mehr, ja wir müssen 5 Tage noch warten.

Nichts passiert, sale zu Ende, preisgestiegen, tshirt nie angekommen und footlocker sagt, können wir nichts machen.

Habe meine Bestellung zurückgeschickt und seit 2 Wochen einfach weder eine Nachricht erhalten, dass der Artikel angekommen ist, noch das Geld erhalten. Kundenservice hilft auch nicht und sagt, dass es zu Verzögerungen kommt aufgrund eines Feiertages?!?

Made a purchase 20 days ago, and it had a 3-5 days delivery. The courier company is one of the worst in Spain, Redur, they didn't delivered the parcel nor pick up the phone. I contacted Footlocker 12 days ago, after 2 they requested a new contact phone number to be sent to the courier, even though I had provided that information to them in my initial contact. After 20 days, the courier still hasn't called to schedule the delivery nor they pick up the phone. Footlocker ignored any claims that the parcel missed a kid's birthday, that the courier wasn't picking up the phone, and that they missed the deadline. Shameful experience with them.

I had to return shoes because they didn't fit. Footlocker gave me a return slip expressly said (even on the slip) to be put on the OUTSIDE of the box. Well, apparently it wasn't, so the post office took it but then could not process it further, and it's lost. Footlocker refuses to send a refund or new shoes, because I "don't have proof of a return", despite me showing a photo of the package at the post office. They say it hasn't been scanned, so there's no proof. IT HASN'T BEEN SCANNED BECAUSE THEY GAVE ME A WORTHLESS SLIP.
$200 down the drain.
Stay away from them.
In fact, I think I'm never buying shoes online again after this.

Horrific service

Ordered trainers last Friday (week ago) to collect from a store. They STILL haven’t been handed to DHL. Nobody gets back to you and the chat gets ended. Now my son doesn’t have trainers for his birthday.

Never order from them.I have ordered a shoe, didn't like it when it arrived,returned it after couple of days on 04/07/25.Haven't got my money yet(18/07)When you chase them, the staffs seems dont helpful at all..The same day when i returned the shoe ,I liked another one and ordered online,still I haven't got this shoe.This was meant to be a birthday gift,which was a complete fail.People please don't order with them.Very very disappointed with the service

Die Lieferung wurde an die Filiale gesendet, jedoch ohne Angabe von Gründen abgelehnt.
Als Entschuldigung bot mir das Kundencenter einen Rabatt von 10 % an.
Allerdings ist der aktuelle Sale-Rabattcode höher als diese „Entschädigung“.
Für mich war das die erste und zugleich letzte Bestellung bei diesem Anbieter.

Hice un pedido por error y no me dejan cancelarlo tengo que recibirlo en casa y devolverlo. Son unos sinvergüenzas de mucho cuidado.

Realicé la compra de unas zapatillas y llegan con un número equivocado. Inicio la devolución en un punto Ups, por razones personales, no podía ir a ninguna tienda, están muy lejos y desde el día 2 que lo deposito en Ups, estamos a día 21 y todavía no he recibido el email con la confirmación del reembolso, y ya han pasado los 14 días que marca la ley. Les escribo y me dicen que mi caso está en el departamento económico, vamos como si tuvieran que devolverme millones. Tampoco puedo comprarlas de nuevo, porque ya no está la oferta, y no voy a pagar 80 euros más por la misma zapatilla.
Voy a ir a consumo.
Han perdido un cliente.
Pedido : 319003402392884367xx
Actualización:
A día de hoy, 20 días después de dejar el pedido en un punto Ups, sigo sin recibir el email confirmando el reembolso.
Un cliente menos, es vergonzoso.
Actualización: sigo sin recibir el reembolso y en el chat te lo cortan y te dejan a mitad de conversación, por decir que no tienes ya paciencia y quieres tu dinero.

Am 07.07.2025 wurden Schuhe gekauft und nach elf Tagen geht die Sohle an einem Schuh ab. Die Schuhe wurden nicht zurückgenommen.

Schuhe retourniert und warte seit 3 Wochen auf mein Geld.
Was brauchen die denn so lang ?
In Zukunft werde ich den Laden meiden und natürlich jeden von Berichten. 👍🏻

Schneller versand guter service gerne weiter so, ich kann die schlechten Bewertungen nicht nachvollziehen habe bei der Konkurrenz gekauft die haben länger gebraucht beim Kundendienst bekommt man super schnelle antworten auch samstags kann sogar sein sonntags, der hammer bei der Konkurrenz warte ich seid 4 tagen auf antwort. Einzige was schneller sein kann ist die Rückzahlung bei retoure ansonsten top

Would give 0 stars if I could. Terrible customer service. They sent me the wrong item, won’t send the correct item and want me to return the incorrect item at my own cost and time and then wait for a refund. How can I trust them to process a refund when they can’t even put a pair of shoes in a box?

Fotos tramposas , títulos en ingles y muy poco específicos !!! Piensas que has comprado un chandal completo cuando solo has comprado la parte de arriba …. La atención es pésima te dicen que puedes y debes cancelar el pedido en un máximo de media hora pero luego la pagina no te deja dicha opción …. Les dejas un email cual nunca contestan y al final cuando consigues contactar con alguien por teléfono , te dicen que ya no se puede hacer nada que el paquete has ido enviado cuando a mi me aparece que esta pendiente de preparación…. no me queda otra opción que ir y a denunciar en el consumo !!!

Worst experience ever I’ve ordered from foot locker about 5 times total and there online service is shocking, they use DHL as a delivery service which dhl are terrible and known to lose parcel I ordered a pair of asics they came the other day with the parcel box wide open and the shoe box damaged absolutely terrible and I’ll never buy from foot locker again

I ordered a pair of shoes worth £135 and was told delivery would take 2–5 working days. Instead, the parcel was stuck at the DHL depot for over 2 weeks with no updates or movement. I contacted both DHL and Foot Locker multiple times, but neither took any real responsibility or offered a proper explanation.

By the time the shoes were finally delivered — almost 3 weeks later — it was too late. The item was meant to be a gift, and I had already bought an alternative from elsewhere. What’s worse is that Foot Locker didn’t even offer an apology, compensation, or any acknowledgment of the delay.

For a company of this size, their customer service is absolutely awful. I’ve never experienced such poor handling of an order, and I won’t be shopping here again. Avoid if you expect reliable delivery or any kind of decent customer support.

La peor tienda del mundo, nica vi tanta incompetencia wspero el paquete de 2 semanas y cuando intentaron entregarlo me dijeron que la direccion no esta correcta. Voy a mirar que todo este bien y las informaciones de entrega son todas correctas. Entonces no compres de esta tienda hay muchas que venden a precios mas bajos y no son incompetentes

Awful experience with Footlocker Europe. Refused to cancel my order as it was packed? 6 days later got a “we packed your order” notification. I contacted customer services several times with no help. Explained I’m house bound with no printer access but they insisted on sending me a printable return label.
Left a review on site which they deleted

The wrong size trainer was sent to me and now out of stock so can't reorder. Rang customer services and gave me a standard response that it was a mistake and id have to return. I wanted an exchange to my size and this wasn't possible and now the trainer has fully sold out. First and last time using Foot Locker.

J'ai commandé une paire de air force et j'ai reçu une boîte vide.
Une honte