food.bolt.eu Anmeldelser 

terrible service

The worst customer service I have ever experienced in my life – seriously, even the stinky fish pavilion at the Central Market is a gold standard compared to this trash. Your Indian couriers are completely incompetent creatures with zero language skills – not Latvian, not Russian, not English. They can’t drive, don’t know traffic rules, cause accidents every single day, and drive around in half-broken, life-threatening wrecks that look like they were dug straight out of a Finnish junkyard. Literally brain-dead animals with IQ lower than a rubber boot. A classic Bolt Food experience: the restaurant receives the order, prepares it quickly and on time, marks it as “Ready for pickup,” and then the circus begins. Every damn time, the dumbass courier spends 40-50 minutes circling around the restaurant like a complete idiot (I can see it live in your app), while the food gets cold and disgusting. When they finally pick it up, it takes another 30 minutes to get to my door, and then the next circus act starts: they can’t find the address, can’t read house numbers, even if the GPS pin is accurate to the millimeter. Or even better – they text, “I am here,” while they’re sitting in their car a kilometer away and don’t even bother looking for the entrance. The result? I get cold, disgusting food, and very often, something is missing because these brain-dead thieves just steal it. And then we get to your “customer support” (or a wall that it would be more productive to bang my head against). The AI robot replies with the same useless, pre-written templates that solve absolutely nothing. I write, “Connect me to a real person,” 99 times, and when it finally happens, that so-called “person” just repeats the same idiotic scripts and closes the chat before I can even respond. Reopen the chat? The cycle starts over, and in the end, they might throw you one euro. One bloody euro! This isn’t customer support; it’s mockery. Compared to Wolt and their flawless service, Bolt Food, you are cripples, completely useless and shameful. All my friends have already deleted your app and accounts because they got tired of this stinking garbage. I held out as long as I could, only because one specific restaurant isn’t available on Wolt. But now, you’ve fully earned your disappearance from the market. I wish you total bankruptcy. Your attitude is disgusting, your service is below rock bottom, and you are a disgrace to this century with your couriers, pathetic scooters, horrible wages, and treatment of drivers. You are the trash of the food delivery industry.

They avoid all responsibility in all issues. 30min to find a courier despite my order ready. So 45min after I received it. Super cold. Two times appears and always the same robotic message. In our language it means : "Sorry, you've paid for a service and a kind of quality but we cannot handle it and we won't do nothing. So deal with that. Bye."

Frustrating. Yes, we know some people abuse of the refund process. But, with the historic they can easily catch the issues and see that the time is completely overpass. Bolt food Lisboa : BIG delay without ANY resolutions.

Due to tech issue they took my money 3x and don’t want to send it back.
They had a “tech issue” and could not take my card payment and asked me to top up my balance to pay for my dues. Which i did of course. Later on they charged my card and i ended ip paying for the same three times. I spoke to the agents Liz and Sixtus 3 times where in the first occasion they advised they had a tech issue and money will be reverted. It wasn’t so i contacted them again. I was told this was escalated and i should see my money within 5business days. Didnt happen of course. So back to support where the same agent said it wont be returned.
Of course the case is now with the authorities.

Advice: screenshot everything (i did) as they either erase the messages from the support chat or they are not saving it on their server.so you won’t be able to prove your words.

Horrivel, várias vezes 1h a espera de comida que vem fria por estar pronta para levantamento à 40min. Pior serviço de comida ao domicílio

Stole my food, simple as that

Bolt food couriers from India and other similar undeveloped countries constantly don't deliver the food to the customers, they eat it themselves, blatantly lie about it and write on the Bolt system that they delivered it. They also don't speak in English, Lithuanian or Russian, live in cars, do not respect hygiene standards, constantly cause accidents on the road, and even on the pavement for pedestrians. I will never use bolt again.

This is insanity, food was tottaly cold and the funny part id you cant get a refund. Apologies from support - yes, but refund - no.

The service itself is okay, but the customer support is ATROCIOUS! Never in my life I've seen such rude people working anywhere. The agent keeps finishing the conversation trying to get rid of me, when I only wanted to get answers about my order

Haven’t received my order second time now, was waiting for 1 hour, support didn’t help at all.

Placed my order at 9:00pm. No driver connected to my order. At 11:28pm got the notification that my order is here. Phoned the driver just for him to tell me that when he arrived to the pizza place they were already closed so I did not receive my pizza that I had paid for including the 20% tip I added!

The support is also no help at all and I will not see my money again. Will never use this app again!

Food dilivered cold diliver drivers around with another orders for 45min. Dont order food from this app

They lack customer support, if anything goes wrong you just talk to a bot and then when you get to allegedly a human agent they give you the same bot answers.
My order arrived cold, it took 32 minutes to arrive from a restaurant 9 minutes away by car, but since it exceeded their ETA only 12 minutes they gave me nothing, not even a proper aplogoy from Bolt. The courier said sorry and explained so I feel sorry that they have to work for such a bad company. Okay, Bolt, you can't give me a refund, just give me a voucher then. Worst CS experience ever.

O pedido não é recolhido pelo estafeta estando já pronto há uma hora. Apoio ao cliente não resolve nada só manda esperar. Estás situações nunca me aconteceram na concorrência, pelo que já sei o que fazer para a próxima...

Worst delivery ever, Worst support,

Son la peor empresa de comida a domicilio. Los trabajadores de atencion al cliente deben de ser personas con algun tipo de deficiencia severa

Very bad customer service. They do not care and they are rude. My order was wrong and no one called or replaced or let me know as I knew they had other flavors and they were just lazy. The answer was rude and they said we can not help or do anything else. I use bolt every day for either cat products or supermarkets or food along with my family. They can see that in the past year I have over 200 orders but still they were rude and did not even give a small voucher of even €3 . It's not the amount but showing u care for your customers. Now I have to go to wolt or foody after being loyal to bolt but I asked them more than 5 times and the answer was the same. We can not do anything.

Do not order bolt food is the worst experience, I’ve ordered something and the courier didn’t even show up he called me but and when I respond he didn’t say anything and closed the call after that I called him multiple times but then he blocked me. I made an ticket and they are not even responding.

I don’t even want to give it a star. I wish I could give -5 stars. Ordered some things 19:04, no order by 21:54, the shop is closing in 6 minutes. Couriers changed 4 times, one courier cannot cancel the order so we can see him chilling. Bolt contacted 2 hours ago, no avail. Nothing is helping. Not sure if they will help tomorrow or no. VERY DISAPPOINTED

Don't recomand, instead of having low delivery fees, it is a very bad app, with bad customer service. In the last 30 days I have 2 orders that didn't arrived the restaurant at one and the rider at the other told the app that the food was delivered, but I didn't receive anything. The customer service doesn't work on weekends, and when you get in contact with them, they responde very very slow, some times they respond at intervals of 30-40 minutes. And even than, they don't do anything, they're excuse is that ince the restaurand took the order, they can not refund the money or do anything. I have to complains opened at the administration that help the customer in my country.