LEVEL Anmeldelser 590

Flight was pushed forward 24 hours a month before. Attempts to reach customer service to obtain reschedule or compensation have been vain: Impossible to reach a human.

I booked our tickets directly from the Iberia website for my husband and myself, and the price wasn’t cheap—around 800euros pp. I didn’t expect that we would end up flying with LEVEL. If I knew I would have cancelled! First time flying with level, no cushions, no covers for a 13 hours long distance flight, super uncomfortable. But it's not even the horrible experience. When arrived in Buenos Aires, they had lost our luggages, sent it to Madrid from Barcelona instead of Buenos Aires. Don't ask me, I don't get it. They couldn't locate our luggages and find them back, luckily we had our tags to trace them. The workers from Level were absolutely NO HELP. We were telling them exactly where the luggages were. We called every day for 2 days, several times and they were not helping at all. They were not listening to us eventhough we were telling them EXACTLY where the luggages were. We had to go ourselves to the airport to show the workers and play sherlock holmes. SHAME. They told us that they would offer a compensation so we filled the claim form they gave us - ticket LEVEL Help Center: 01102183, sent all the info and NEVER got a reply eventhough we were promised for a compensation.
Absolute nightmare airlines company, we will give a bad review to everyone who's asking, we'll post op socials how bad they are and how inexistant the customer service is.

web es de coña siempre esta inactiva para acceder a tu reserva y nuuunca consigo hacer check in a traves de la web
cualquier cambio que hagas automaticamente e cambian el asiento por el articulo 33 - habiendo pagado por el asiento!!!!

I'm surprised by the bad reviews because I've flown Level a few times now and they've been great: good prices, friendly staff, decent food etc. Just as good, if not better than your Air Frances, British Airways, Lufthansas (definitely better than Lufthansa) etc. for a slightly lower price.

Am 18.12.2025 flogen wir von Santiago de Chile über Barcelona nach München. Aufgrund einer technischen Störung am Flugzeug von Level, starteten wir später. In Barcelona frühmorgens kümmerte sich niemand um uns. Vielmehr wurde seither die Verantwortung zwischen Level und Iberia (dort hatte ich den Flug gebucht) hin und her geschoben. Das gleiche Spiel wiederholt sich nun bei der gesetzlich mir zustehenden Entschädigung von 600 €. Bis heute spielen die beiden das Schwarze-Peter-Spiel zu meinen Lasten.
Der Fall geht nun an die spanische Aufsichtsbehörde.

Decepcionante. Compramos 2 billetes para San Francisco en Noviembre 2025 para volar en Mayo 2026.
A finales de Marzo nos han dejado tirados sin vuelo y sin recolocarnos en otro vuelo. NUNCA MAS VOY A UTILIZAR ESTA COMPAÑIA.

He viajado en varias ocasiones con Level en la ruta Barcelona–Nueva York. Sin embargo, desde 2025, cuando la compañía se separó de Iberia, la calidad del servicio ha empeorado notablemente.
En cuatro viajes distintos, había reservado y pagado un suplemento por asientos XL, pero al llegar al aeropuerto me asignaron asientos estándar sin previo aviso ni reembolso. Intenté reclamar el importe a través de atención al cliente, pero fue imposible: estuve más de una hora al teléfono sin obtener respuesta, únicamente interactuando con sistemas automatizados.
Mi experiencia ha sido muy decepcionante. Considero que no compensa optar por esta aerolínea “low cost”, ya que al final resulta más caro en términos de servicio y fiabilidad. Recomiendo volar desde Barcelona a Madrid y, desde allí, viajar con Iberia a Nueva York.
Personalmente, no volveré a volar con Level.

Questa non può essere una compagnia di prenotazione!! Volo Roma - San Francisco/ Los Angels - Roma. Applicazione e sito non disponibili. Voli cancellati e spostati senza avvertimenti e con 2 scali in più per ben due volte per tratta. Posti pagati per ogni volo persi, cibo e bevande non incluse su un volo di 12 ore. Inaccettabile questo tipo di trattamento. La cosa più scandalosa è stata uno dei tanti cambi di ritorno: Los Angeles - New York con uno scalo di 15 minuti / New York - Londra con uno scalo di 4 minuti, al momento della verifica del volo abbiamo chiamato e la persona dall’altra parte ci ha anche detto”siete sicuri di non riuscircela a fare? Alla fine il volo non è ancora partito!” E con questo chiudo la recensione perché ho già speso troppo tempo a rincorrere il servizio clienti tra chiamate e chat infinite.

Just like everyone else I booked and paid for a very expensive ticket on Iberia and was sent on Level Airlines. They of course lost my bags and made every effort to make a bad experience worse. No one picks up the phone, no one can help - no bag tracking system; and Iberia washes their hands if there is a problem

Well how lucky did we get! I booked the premium flight to Miami from Barcelona before reading the reviews. My wife has mobility issues so I booked row one seats to give space to stretch out.
Reading the reviews later I became anxious that this was going to go horribly wrong and cause me a mountain of stress.
The staff were amazing start to finish, the seats were comfortable, the food was really very good. The aircraft was six years old. I have to say an amazing experience.
I’ve knocked one star off as the call buttons are never answered, but the crew were happy to dish out items if you went to them and asked, and even if I was just passing they would ask if there was anything required, and never made me feel I was putting them out.
Would I fly level again? Maybe when their rating on here matches other airlines. But the thought of the possible stress that others have experienced means that there is no chance I would book again until that happens.

Des escrocs 5 étoiles oui! Même 1 étoile c'est trop!
Vol A/R SFO pour du 3 mai au 7 juin, réservé et payé le 10 fevrier.
Le 25 mars je reçois un email disant que les vols pour SFO sont annulés pour: "due to operational adjustments"! Déja ça attaque grave les nerfs! Dans l'émail, un lien pour obtenir le remboursement. La page du lien demande code booking et email ET QUAND JE VALIDE: code booking non reconnu! Alors j'essaye d'avoir quelqu'un par chat. Une cochonnerie d'IA me fait perdre mon temps, me demande la même chose, code booking et email. CETTE FOIS LA REPONSE EST: email inconnu. Là ça commence à bouillir!
Je refais un chat et fini par obtenir une réponse "parler à un agent", je dis oui et PERSONNE NE REPONDS pendant + de 45mn! Pas d'émail, pas de téléphone, tout est fait pour ne pas avoir à vous répondre.
N'achetez JAMAIS de billet chez ces voleurs de LEVEL !!!

Viaje desde Barcelona a Buenos Aires, comida fría jy fea, antes nos daban pan y manteca, una ensalada, y pollo o pastas, hoy solo el segundo plato, frío y horrible. Ja bajado mucho el nivel, una pena.

DO NOT FLY LEVEL (IBERIA)!!!

Booked a flight for our family of 8 with Level (Iberia) roundtrip from JFK to Barcelona 9 months ago at a reasonable price. The flight from JFK to BCN was fine however, my nightmare began with the return flight to JFK. 1oday, Sunday, March 22, 2026 was the departure and when I tried to check in, I couldn't'. I finally received an email stating my next flight was in 5 days not stating that my flight was cancelled! I called from the hotel desk was told that my reservation was cancelled and rebooked in 5 days. No explanation. I can clearly see that the flight is still scheduled. I wonder if they oversell and the customers that pay higher prices get the seats and then the airline bumps the lower priced customer to another flight during the week. Luckily the apartment we were renting was able to accommodate us for another 4 days. I'm praying we don't experience the same thing later this week. Additionally, the customer service at this company is horrible. Even the website is not helpful.

Word of advice, pay the extra cost to use a US carrier. Never again!!!!

Pésimo. Level cancela un vuelo de hoy 17 de marzo de 2026 en menos de 24 horas. Recibo un email que dice que el vuelo ha sido cancelado y que ya se pondrán en contacto conmigo. Llamo y sale un mensaje que dice que su horario de atención es de 9 a 21h. Es decir, si hay algún problema fuera de este horario te tienes que esperar a que abran. ¿En serio? ¿Una aerolínea no funciona las 24h cuando sí vuela? Ya han pasado más de 15 horas y no han vuelto a contactar conmigo. He hablado por fin con ellos y me dicen que el vuelo, efectivamente, está cancelado. Pero no te dan vuelo alternativo. Sólo un voucher. Les pregunto el importe que me devuelven si quiero viajar con otra aerolínea y me dice Ana Maribel (ese es el nombre que me ha dado) que no sabe el importe. La conversación ha sido surrealista.
No recomiendo esta aerolinea. Lo barato sale muy caro.

Verspätung von 17 Stunden am Flug von Buenos Aires nach Barcelona.
Keine Infos über Weiterflug. Insgesamt sind wir 30 Stunden später als geplant in Wien angekommen.

I had a very frustrating experience with my booking. When I purchased my ticket, it clearly included one 23 kg checked bag, and I also paid for two additional 23 kg checked bags and an in-cabin pet. All payments were confirmed. However, when I arrived at the airport, the system only showed one checked bag. The staff said there was “no such thing as a 23 kg bag,” even though that was exactly what I had booked and paid for. After nearly 50 minutes of discussion at check-in, I was at risk of missing my flight and was asked to pay again for luggage I had already purchased.

I called customer service and was told to send an email with the details and documentation, which I did, but I never received any response. Additionally, phone calls with customer service were repeatedly dropped without resolution. Overall, the experience reflected very poor coordination between the booking system and airport services, and extremely disappointing customer support.

Es la peor opción para volar , es una vergüenza , no atienden al teléfono y te dejan tirado

Customer service basically does not exist.

Our return flight was cancelled and we were automatically rebooked the next day, forcing us to pay for an extra hotel night and lose a pre-booked taxi transfer.

We had also paid €60 for seat selection in Premium Class to sit together, but after the rebooking we were assigned separate seats.

For two weeks we tried to resolve the issue: multiple calls to customer service, several tickets opened, and three formal complaints submitted: none of which received a response. In many cases, when trying to open a claim, the system conveniently goes down.

We even contacted senior management directly by email and still received no reply.

A refund was confirmed 2 weeks ago and promised within two days. It still hasn’t been processed.

Completely unacceptable support and zero accountability. Do not book flights with this airline. Even in Premium Class the service is far below what you would get with other airlines at a similar price!!!

I booked a long haul flight with a stop over in Barcelona with Level in the middle of 2025. I was sent an email in Nov 2025 informing me that my first flight had been involuntarily rescheduled to a flight that now arrived after my connecting flight.

Already this is a huge inconvenience and I don't know if these are automated or human changes. Either way, how would this not get flagged on their system as an issue?

I reach out to them the only ways possible and they only ever replied to me via Facebook message. I rang, emailed, live chat, tweeted for 4 MONTHS trying to sort this. I reached out to Iberia, Vueling too, they all told me only Level can help. But what do you do when there's nobody to help you? It gets to 48 hours before my flight is supposed to leave and it still wasn't sorted. I was being ignored on purpose.

24 hours before my flight I got a message to say they had updated my flight to an earlier one from LHR but provided no details, no flight number, nothing. I tried to search for the flight on LHR departures and the flight they provided did not exist. You truly can't make it up. I was so stressed and had absolutely no communication from them.

In the end I worked out on my own that there was a flight at the same time from LGW. So in a last chance attempt at making my flight, I travelled to LGW (with absolutely no proof I'm booked on a flight from there) and told them what had happened. The Vueling desk staff were actually helpful and printed me my boarding pass and off I went.
The fact that Level are even allowed to operate while providing a service of such terrible quality is baffling. They are an absolute stain on the reputation of IAG, Vueling, Iberia. I will never travel with them again and will continue to spread the word on their negligent approach to customer service.

Le doy una estrella por que no pude darle 0... mala es poco, empleados sinnexperienvia, gente mal humorada, cada pasajero era un conflicto, hice web checking para agioizar, y tarde 3 hs en dwspachar las maletas.. es la peor opcion