I have ordered quite a few flower card and always been delighted by their service and product. Last week I ordered for a friend and mistakenly gave the wrong address. Product wasn’t delivered. Wh... Vis mer
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Se hva andre synes
Three cards sent - two for Christmas adore you a neighbour who sadly lost her sister o Boxing Day. All recipients were delighted with their flower cards and say they were fresh and the Christmas o... Vis mer
Selskapet har svart
I sent a flower card to my cousin for her 60th with chocolates came to £43. The card was awful, there customers services were brilliant as I uploaded a photo and could see straight away why I was u... Vis mer
I have ordered from Flowercard many times prior to illness & sent a last minute Christmas flowercard. I had a minor issue that a lovely AMY sorted in such a speedy & caring way. My friend Rachel will... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Flowercard
Skrevet av virksomheten
Fresh Flowers Inside A Personalised Card - Delivered Straight To Your Door
A range of beautiful floral gifts to help you mark and celebrate every precious moment in life – from Happy Birthday to Happy New Home! Send a floral hug to someone special today.
A range of beautiful floral gifts to help you mark and celebrate every precious moment in life – from Happy Birthday to Happy New Home! Send a floral hug to someone special today.
Kontaktopplysninger
48F/2 Linbar House, North Bridge Street,, EH48 4PP, Bathgate, Storbritannia
- cs@flowercard.co.uk
- flowercard.co.uk
4,3
Enestående
25k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 83 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Flowers arrived dead apart from 1 which…
Flowers arrived dead apart from 1 which was on its way out, complaint was ignored
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Flowercard
Dear Gary,
We are very sorry to hear about the condition of your flowers. Please be assured that we have been replying to your messages to try to make this right for you. Could you please check your spam or junk folders, as our responses may have ended up there? We want to resolve this as quickly as possible. 🌸
Kind regards,
The Flowercard Team 🌸
My husband sent me a flower card for…
My husband sent me a flower card for Valentine’s Day it didn’t arrive as expected as the roses had wilted in transit.
I contacted customer service and a lovely lady called Amy could not have done more to help. The following day I received an absolutely gorgeous teacup flower arrangement.
I would 100 percent recommend flowercards gorgeous products and fantastic customer service.
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Flowercard
Dear Mr Moore,
Thank you so much for sharing this. While we were sorry to hear the original roses didn't arrive in perfect condition, we are thrilled that Amy was able to turn things around for you so quickly. We're delighted you loved the replacement teacup arrangement. Thank you for the 100% recommendation. 🌸
Kind regards,
The Flowercard Team 🌸
Terrible service
Terrible service! I requested a card be sent to my husband today, Friday the 13th for valentines. They've told me it won't be delivered until tomorrow when it's closed and he's not there!!!!!😡
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Flowercard
Dear Susan,
I understand your frustration, but I must clarify that the date selected during the checkout process was the dispatch date, not the delivery date.
By choosing 13th February as the date for the item to leave our facility, it was not possible for the card to be delivered on that same day. As noted during the ordering process, Royal Mail requires at least 24–48 hours for delivery following dispatch. Because the 13th was specifically selected as the start of the shipping process, the arrival was always scheduled for the 14th or 15th.
I hope this sheds light on why the delivery was not scheduled for the 13th as you had expected. If you have any further questions or require additional assistance, please feel free to email us at cs@flowercard.co.uk. 🌸
Kind regards,
Amy 🌸
A MASSIVE CON
A MASSIVE CON
30 QUID FOR 6 STEMS AND BIT OF FOLIAGE
WOW
CUT VERY SHORT OF COURSE AS NORMAL SIZE CARD
HONESTLY BETTER OFF BUYING 30 QUIDS WORTH OF DECENT FLOWERS AND MAKING IT YOURSELF
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Flowercard
Dear Kat,
I am sorry to hear you were disappointed. The dimensions of our products are mentioned on our product pages and FAQs, as they are a unique alternative to a full bouquet. We’d like to look into this further, so please contact us at cs@flowercard.co.uk with your order number, the email used, and a photo of the arrangement so we can investigate the details for you and offer the best possible solution. 🌸
Kind regards,
The Flowercard Team 🌸
Wonderful customer service and delightful card
There was a problem with a delivery of my flowercard to my friend, which at the time seemed surprising as my experience of Flowecard has always been excellent. Following them contacting me to express their concern, they offered and suggested a replacement. My friend contacted me yesterday to say she is delighted. Her accompanying photo also showed how lovely the flowrcard is.
Thank you so much for understanding and listening to my concerns. A cousin has a birthday coming up and I will definitely be ordering a Flowercard for her.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Flowercard
Dear Kathy,
Thank you so much for your wonderful feedback! We're delighted that we could resolve the delivery issue by sending a replacement and that your friend was so happy with the final result. We truly value your loyalty and appreciate you choosing us again for your cousin's upcoming birthday. We look forward to ensuring your next experience is just as excellent. 🌸
Kind regards,
The Flowercard Team 🌸
Always great
Used many times now for gifts and they always provide brilliant products and delivery service
15. mars 2025
Svar fra Flowercard
Dear Ben,
Thank you for being such a loyal customer. We are thrilled to hear that you consistently enjoy our Flowercards and delivery service. It is wonderful to be your go-to for gifts, and we look forward to serving you many more times in the future. 🌸
Kind regards,
The Flowercard Team 🌸
Speedy from ordering to delivery of beautiful, unusual flower gifts.
I have ordered from Flowercard many times prior to illness & sent a last minute Christmas flowercard. I had a minor issue that a lovely AMY sorted in such a speedy & caring way. My friend Rachel will be using Flowercard herself she was so impressed. Well done yet again Flowercard. Easy to order, speedy delivery & beautiful gift with extras available.
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Flowercard
Dear Maria,
Thank you so much for your lovely review! We’re delighted to hear that Rachel was so impressed with her Flowercard and that Amy from our customer service team could help you out so quickly. We are looking forward to serve you again. 🌸
Kind regards,
The Flowercard Team 🌸
Don't blame the recipient when it doesn't arrive!
I chose to have my order delivered to myself knowing the recipient would be out for her birthday, and thinking I'd drop it off in the evening.
It did not arrive on the chosen date and has still not arrived the day after.
Telephone number states we are now closed, open between 9am-4:30pm Mon-Fri, it is Saturday today. That'll teach me for giving them the benefit of the doubt and waiting an extra day.
First and last time I'll be using this joke shop!
Don't offer services that you can't provide!
Back to Blooming Wild for me.
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Flowercard
Dear Nat-Nap,
We are sincerely sorry for the frustration and the delay with your delivery. We want to make this right as quickly as possible. Please kindly message us at cs@flowercard.co.uk with your order number or the email address used to place your order so we can investigate this immediately and offer you the best possible solution. 🌸
Kind regards,
The Flowercard Team 🌸
Fresh, beautiful flowers in a lovely card
Three cards sent - two for Christmas adore you a neighbour who sadly lost her sister o Boxing Day.
All recipients were delighted with their flower cards and say they were fresh and the Christmas ones derived 30 December were still good 31 December as I write this.
Each card hit the right note and were delivered on the day requested.
Thank you Flowercard for these - definitely recommend your services.
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Flowercard
Dear Angela,
Thank you so much for your wonderful review. We are so pleased to hear that all three of your Flowercards arrived on time and brought some comfort and joy to your neighbours and loved ones. It’s lovely to know that the flowers are still looking fresh. We truly appreciate your recommendation and look forward to helping you again in the future. 🌸
Kind regards,
The Flowercard Team 🌸
Do not order from this company!
Do not order from this company!! Placed an order due to a bereavement and was not delivered. Contacted Flowercard and advised that the recipient has ring cameras and doorbell and no package was delivered but Flowercard did not listen saying it was delivered to side of property or could’ve been out in the bin!!! Awful customer service! Will be contacting trading standards to report them for failure to provide goods!!!
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Flowercard
Dear Claire,
Please accept our deepest apologies for the distress caused by this delivery failure and our subsequent response. We understand how important these flowers were, especially given the circumstances of a bereavement. We are pleased to have now resolved this for you, and we truly hope you are happy with this resolution. This is not the level of service we strive for, and we are truly sorry for letting you down during such a difficult time. 🌸
Kind regards,
The Flowercard Team 🌸
Very cheap & tacky with tiny flowers.
I wanted something special for Christmas for my 99 year old aunt. I ordered the Comfort and Joy basket, for which i paid £40. It was a lot smaller than advertised. The flowers in it were tiny. Almost like daisy's and tiny spray carnation buds with lots of tacky gold bits. Nothing like the picture AT ALL. I was so upset. I will not use this company again.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Flowercard
Dear Helen,
We are very sorry to hear that you were disappointed with your Flowercard. We aim for high quality in all our designs, and we’re sorry we missed the mark this time. Please reach out to our customer service team at cs@flowercard.co.uk with your order details and a photo of your Flowercard so we can look into this and make things right for you. 🌸
Kind regards,
The Flowercard Team 🌸
Ordered Christmas card 2 weeks in…
Ordered Christmas card 2 weeks in advance.
Said was ready for dispatch 4 days later still not been sent.
Had to chase ,was sent next day .4 days late.
Asked for discount as they where offering 20% nearer to Christmas.
Would only give it too me when I order another card.
Not happy .think customer service could be better .
Never had a problem before.
Had a refund. Was to put right.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Flowercard
Dear Deborah,
Thank you so much for updating your review. We are delighted to hear that we were able to resolve everything to your satisfaction. We truly appreciate your feedback and look forward to welcoming you back again soon. 🌸
Kind regards,
The Flowercard Team 🌸
A great way to please users for a gift for receiver to enjoy.
A great way to please users for Birthday or Celebration event, always appreciated and better compared to every day gifts.
20. februar 2025
Svar fra Flowercard
Dear Skiing Ken,
Thank you for your kind words. We’re so glad to hear our Flowercards are a special part of your celebrations and are always appreciated. We look forward to helping you celebrate again soon. 🌸🙂
Kind regards,
The Flowercard Team 🌸
Gift was delivered on time and was…
Gift was delivered on time and was lovley suprise, quick to order and delivered on time.
21. desember 2024
Svar fra Flowercard
Dear Miss Michelle Rigley,
Thank you so much for your lovely review. We are delighted to hear that your gift arrived on time and was a wonderful surprise. We appreciate your kind words and look forward to helping you with your future gifts! 🌸🙂
Kind regards,
The Flowercard Team 🌸
My friend was thrilled with her flower…
My friend was thrilled with her flower card. Arrived when stated in good condition. It was easy to order and to choose your delivery time. Thoroughly recommend, will definitely not hesitate to send in the future.
24. november 2025
Svar fra Flowercard
Dear Angie,
What a lovely review! We are thrilled to hear your friend was delighted with her Flowercard, and that the order arrived on time and in great condition. We appreciate your recommendation and look forward to assisting you with future gifts! 🌸😊
Kind regards,
The Flowercard Team 🌸
The flowers were fine…However I had to… Disappointed
The flowers were fine…However I had to chase the order due to late delivery.
24. november 2025
Svar fra Flowercard
Dear Ann,
We are glad to hear that the flowers were fine, but we sincerely apologise that you had to chase the order due to a late delivery. We understand how frustrating delays are and apologise for the inconvenience this caused.
Just as a helpful reminder, the tracking link for your order should be included in your order confirmation email. Please also note that our deliveries may take 1 to 2 days after the dispatch date. We are reviewing our dispatch processes to prevent future delays. 🌸😊
Kind regards,
The Flowercard Team 🌸
I requested a date which waa completely…
I requested a date which waa completely ignored so the item did not arrive on the actual birthday.
24. november 2025
Svar fra Flowercard
Dear Anne,
We have checked your order against the Royal Mail tracking link. We can confirm that your Flowercard was delivered exactly on the scheduled date you requested for the birthday. Please review the tracking history on the link provided in your order confirmation, which verifies its arrival.
We apologise for any confusion regarding the delivery timing, but we are relieved to confirm the item arrived on schedule. 🌸😊
Kind regards,
The Flowercard Team 🌸
The service recieved is good they have…
The service recieved was excellent and the sympathy flowers were greatfully recieved
24. juni 2025
Svar fra Flowercard
Dear Lynne,
Thank you for your feedback! We sell Flowercards, we appreciate the kind words regardless! 🌸😊
Kind regards, The Flowercard Team 🌸
Svar fra Flowercard
Dear Marie Close,
Thank you for your kind words. We are pleased you found your Flowercard lovely and that the delivery was quick and efficient. We appreciate your feedback. 🌸😊
Kind regards,
The Flowercard Team 🌸
The person I sent the flower card to…
The person I sent the flower card to after her baby arrived safely was very happy 🌼
28. januar 2025
Svar fra Flowercard
Dear Miss Thomas,
We are delighted that our Flowercard was the perfect gift to welcome the new baby and brought happiness to the recipient. Thank you for letting us know. 🌸😊
Kind regards,
The Flowercard Team 🌸
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