Flowercard Anmeldelser 

I was recommended to use Flowercard in order to express condolences to a very dear friend who has just lost her son
It certainly was easy to order up although I felt the cost was a little bit pricey but what I was very disappointed with was that the company had used Royal Mail to deliver the card at a cost of over £7 and when my friend was not in because she was at the hospital where her son had died instead of handing in such a time essential delivery as fresh flowers the Royal mail just left a card saying that they would deliver on the next working D which could've been Monday as the Royal mail has been very inconsistent with its delivery times lately
But what was unacceptable was that I had composed what I thought was a very apt message and only three words of that was included with the flowers

We ordered an orchid flowercard. This was delivered with not an orchid in sight. The flowers did not resemble the picture.The delivery was placed in a recycling bin. With no notification to the homeowner, and only discovered 24 hours later.

I sent a flower card to my cousin for her 60th with chocolates came to £43.
The card was awful, there customers services were brilliant as I uploaded a photo and could see straight away why I was unhappy, they arranged for another card to be sent, and yes it was better than the previous but nothing like what they are advertising! I will not be using them again!

I have ordered quite a few flower card and always been delighted by their service and product. Last week I ordered for a friend and mistakenly gave the wrong address. Product wasn’t delivered. When I queried this I received extremely prompt emails and the offer of a free replacement being sent out the next day. Their courtesy and prompt assistance was second to none and I would have no hesitation in recommending them .
Great company. Great product. And brilliant staff.

Ordered a Freesia Dreams card which arrived in a timely manner, unfortunately the card had no freesia (my wife’s favourite) and all daisy’s. Wrote to them immediately but yet to hear back £29.99 seems very expensive for daisys

Ordered a flower card for my daughter’s birthday, ordering was simple , and an e mail to check it was right before the despatch date , tracking was available , despatched and delivered on the correct date , flowers were really lovely , very pleased with the whole service will definitely use again .

Ordered flowers for mothers day unfortunately mum had a fall so missed her delivery flowercard very kindly arranged another bouquet when she came out of hospital mum was over the moon flowercard were so helpful kept me update through email would highly recommend

Fantastic support, flowers were delivered by royal mail who delivered them to somewhere else. There was no hesitation from the company, they offered to replace them. I am so grateful to them they are just brilliant and I highly recommend them. Thank you.

Have to say customer service is excellent. My Mothers Day card was late and not the best however it was dealt with very professionally and swiftly. A replacement came which was lovely and can’t fault the company for the way everything was handled. Would not hesitate to use them again.

I made a mistake and the flower card was returned. A member of the team Amy contacted me. She took the time to resolve the issue and saw to it my daughter got her flowers. Just the boost my daughter needed after being told I have cancer. Thank you Amy and thank you flowercard. I will be back.

Ordered a flower card for Mothers Day was assured it would arrive on time, it’s now Wednesday and still no delivery you would think that paying such a high delivery fee you would receive it on time, I have emailed twice now and no response absolutely disgusting service

I've had the pleasure of receiving a flowercard and it was beautiful. So I thought id arrange for a card to be sent to my mum for Mothers Day.
While Royal Mail failed to delivered my card till the Monday 16th, I had emailed the CS team about it and got an email yesterday apologising for the delay and issued a refund of the delivery fee. While it wasnt ideal my mum loved the card regardless and the response from the team was quick and was dealt with without hesitation.
Albeit the company rely on RoyalMail (need i say more) this shouldn't be the reason not to order from them as the cards are beautiful.

I am so disappointed in your service.
I tried it for the first time after reading lots of good reviews. What a mistake.

You explain to check the writing, which I did, my mum on Mother's Day got delivered a dying bunch of flowers that have got the wrong names on!! I can't attach photos for evidence, but have sent an email.

I'm guessing there will be another disappointed mum somewhere with the wrong name.

Requested refund and some flowers which aren't half dead but no response.

Really disappointed and let down by this service as a first time buyer. With the idea being lovely and a perfect thing for Mother's Day, executed so poorly and caused more upset than it's worth.

Ordered for Mothers' Day for my grandmother - tracking said it was due for delivery before 7:30 pm but nothing arrived until today (Monday) which is obviously not Mothers' Day. I couldn't get in to see my grandmother due to being ill so was relying on this getting to her so she knew I was still thinking of her. Tried phoning and a couple of emails but no response. Very disappointed. Won't be ordering again!

I ordered for mother's day and nothing came and it said to be delivered in mother's day and so I payed out however nothing came and im very very disappointed and the replying to my emails they way they do just shows how little they care.

After 2/3 days they refunded the postage to me.

Ordered flowers on Friday for Mothers Day and recipient did not receive them on Mothers Day as paid for. Really upset and spoilt what would have been a lovely day.Will not use this company again despatch promptly suggest you use a different courier

I ordered two items for my Mother and Grandmother for Mothers Day. What I received was nothing like the images on the website. It's a shame I can't add photos to this review but the items i have received have hardly any flowers in them and are not worth the amount I paid. I am beyond disappointed and will never order from or recommend this company to anyone!

Extremely disappointed in what my mother received for Mother’s Day looks nothing alike.

Never delivered to recipient contacted flower card .no refund given as requested.

Straightforward service, amazing products, frequent happy customer.