Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is sec... Vis mer
Selskapet har svart
Great price, quick delivery. I ordered 5 wood wall panels for my office. easy to install and great quality. All good.
Selskapet har svart
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Kontaktopplysninger
11 Scott's Road, PA2 7AN, Paisley, Storbritannia
- floormonster.co.uk
3,9
Bra
298 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fantastic service and excellent flooring options
I've ordered a few different flooring from Floor Monster and they've been excellent. The service is very good and great that they contact you for your preferred delivery day.
4. september 2024
Svar fra Floor Monster
Thank you Jen for your kind reviews and thank you also for your orders we hope the flooring is looking well!
Svar fra Floor Monster
Thank you John for your feedback and if we can help in any way further please do not hesitate to let us know
Great company and product
Great company. Loved the product and customer service was great too!
19. august 2024
Svar fra Floor Monster
Super to hear Rebecca, really appreciate it and we love the Shore Park Herringbone too!
Floor was of top quality and easy to…
Floor was of top quality and easy to fit, customer service was outstanding 💯.
12. august 2024
Svar fra Floor Monster
Great to hear Corinna thank you so much and we glad to hear that the Kensington Lofthouse has gone down so well for you!
Very helpful and knowledgeable about…
Very helpful and knowledgeable about which samples I required
10. august 2024
Svar fra Floor Monster
Thank you Andrew for your feedback and if you need any additional help to make an order please do not hesitate to let us know
Damaged set off staircase
Ive order a set off staircase they came damaged and ruined after that called the office they said that I will get a refund for it I called few more times during 2 months and still waiting for the refund very frustrating to deal with once you have paid the money all it matters for them !!!
26. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Floor Monster
Vilson thank you for your feedback, and we have looked at this for you and I can see the refund for the 2 steps as agreed has been processed admittedly if was missed by our accounts team due to staff holidays but it all has been sorted now. Thanks
Quality of the flooring is great
Good website, good service.
Quality of the flooring is great
29. juli 2024
Svar fra Floor Monster
Thank you for your feedback and great to hear your flooring has worked well for you
Svar fra Floor Monster
Great to hear Jenny please do let us know if we can help with anything further
Svar fra Floor Monster
Great to hear, if you do need any help with making a purchase please do not hesitate to let us know
Good customer service, delivery and quality product
I had a brilliant experience contacting customer service. It was after I realised I have ordered a different stair cladding than what I should have.
The person I spoke to, very kindly , made the chanes needed and 2 days later I received the order. It is absolutely lovely and can't wait to have it fitted onto my stairs.
26. juli 2024
Svar fra Floor Monster
Thank you Gabriela for your kind feedback we really appreciate it
Delivery on time and communications in…
Delivery on time and communications in advance of delivery
Product as expected
Happy customer
15. juli 2024
Svar fra Floor Monster
Great to hear Gru, much appreciated
Svar fra Floor Monster
That's great Jo, if you need any additional help making a flooring order please do not hesitate to let us know
Happy with the delivery
Happy with the delivery. They could not fulfil part of the order but informed me and have arranged a refund. No-one is perfect, this is fine.
15. juli 2024
Svar fra Floor Monster
Thank you Gerhard we appreciate your feedback
Great flooring. Some issues with delivery
Flooring was lovely, communication with me from flooring monster was also very good and prompt. I Would have given a 5* review however information was not passed to delivery company about restricted access to the house which meant I had to drive 30 minutes to go collect the flooring.
9. juli 2024
Svar fra Floor Monster
Thank you Charlotte for your feedback and we are sorry to hear the instructions passed over to the haulage company never made it to the driver. If you need anything further please do not hesitate to let us know
Excellent service from start to finish…
Excellent service from start to finish of my order. The communication was faultless and the delivery was made on time as arranged. Would definitely recommend this company to others.
11. juli 2024
Svar fra Floor Monster
Thank you Michele for your feedback we really appreciate it and if you need anything further please do not hesitate to let us know
Flooring for living room
Excellent service plus the product arrived exactly on time looks absolutely fabulous
30. juni 2024
Svar fra Floor Monster
Thank you Kerry for your feedback, great to hear the laminate herringbone flooring is looking well and if you need anything further please do not hesitate to let us know
Something not right
Placed order, paid bill then nothing. No email, no phone calls. I called and was told someone would call me right back. Again, nothing. We’re on day 8 of a next day delivery (which cost £36 )
30. juni 2024
Svar fra Floor Monster
Thank you for your feedback, we have looked into this and are aware the stock is coming in from our supplier for you and that the customer service team has booked a new delivery slot for you based on the lead time of the stock arriving from overseas.
Svar fra Floor Monster
Thank you Dakshesh for your feedback we really appreciate it
Svar fra Floor Monster
Thank you Lynda for your feedback we really appreciate it and if you need anything further please do not hesitate to let us know
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