I did A LOT of research to find a cabin bag that would pass the Ryan Air & Wizz Air regulations/restrictions. I haven't tested it yet because my trip is in 23 days. However, I am completel... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have bought a luggage for almost two weeks now nothing is delivered I don’t get any feedback am lost I don’t why my luggage is
Registered a full warranty when receiving my three piece luggage set and needed to claim on it after a wheel came off on my largest suitcase. The process was SO easy, Flight Knight immediately sent me... Vis mer
I have bought Flight Knight's suitcase before, which is lighter than other suitcases in the market. They are also constructed very well. Although hard shell, the material is flexible and therefore the... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Flight Knight is a London based direct to consumer Luggage brand on a mission to make luxury travel luggage, affordable. Our luggage sets comprise of high quality, fashionable pieces at affordable prices. Our vision is simple - remove the middleman and sell direct to consumer – no retailer mark-ups, Increased control over design, quality and affordability.
Kontaktopplysninger
1 Pindar Road, EN11 0BZ, Hoddesdon, Storbritannia
- support@flightknight.com
- flightknight.com
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304 anmeldelser
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Shocking customer service
Shocking customer service! I ordered a 3 piece luggage set they in fairness was delivered within a couple of days. Unfortunately it arrived damaged, 2 out of the 3 cases age damaged. A massive dent in the large case. Emailed details and photos. Response the next day from Carmelina asking for details I had already given in initial email but replied straight back with info again. Since then absolute radio silence, I have sen various emails with no response & no phone no to contact them. Also tried using contact form on website but nothing. They are clearly ignoring my emails and the problem. I am going away next week so needed it sorted by the weekend which I have told them but still nothing. They obviously don’t care and I am out of pocket. Wouldn’t recommend using them!
4. juli 2023
Anmeldelse skrevet uten oppfordring
Very easy to order snd arrived promptly
23. juni 2023
Amazing
Really fast delivery
Great quality case and so much room. It also looks very good
30. mai 2023
No response to any emails after sending…
No response to any emails after sending product back even though they say it will be within 48 hours!!! Asked them to also inform me of receipt of item.Had to pay £8 .19 to send back as they don’t pay for returns!! So far almost £60 out of pocket.Appalling service cannot recommend dealing with this company
4. juni 2023
Flight Knight - the best cabin bag?
I ordered a 3-piece luggage set which arrived promptly and in good order. I liked Flight Knight for two reasons:
i. Their cases open up in the middle which makes it easy for packing and access (whereas many cases zip up on one side only)
ii. Virtually all airlines allow a cabin bag on board but their maximum dimensions vary greatly. I compiled a schedule of sizes and the Flight Knight cabin bag is permitted by all except Qatar Air - so I can fly pretty much anywhere safe in the knowledge that I will not have to put my cabin bag in the hold
The Navy Blue colour is just the shade I was loooking for - and it should make it easy to spot on the carousel in what is usually a sea of black bags and cases.
I am looking forward to "road testing" them in my holiday in a few days time.
1. juni 2023
Recommended
Easy to order online. Arrived within scheduled dates. Item and colour as described. Good quality and well packaged.
7. juni 2023
Fantastic service
Fantastic service. Had issue with suitcases after 10 months and replacement sent within a few days. Highly recommended and would purchase again from this company.
5. juni 2023
Anmeldelse skrevet uten oppfordring
Product is the same as described
Product is the same as described. The small luggage is sooo cute!
Great! Sizes are correct. Overall, very pleased with the purchase!
Thank you.
29. mai 2023
Nothing received
Nothing received !
Where is my order ? There transportation company is saying my order have been delivered but it’s false !
If on Monday nothing change I will ask for a refund .
26. mai 2023
Great customer service
Had to leave a review as i’ve seen so many bad ones regarding customer service but for me it was the opposite. i recieved a suitcase which had a faulty lock and emailed the company straight away, the next morning they’d already got back to me and said they were sending me a replacement! i got the replacement suitcase which is in perfect condition the next day and didn’t have to worry about trying to send the other one back, the customer service couldn’t have been better and i don’t know why the rest of the reviews are so bad as i admit it did scare me! but i really do recommend this company the suitcase i now have his very high quality and durable and it looks great too!
25. mai 2023
Anmeldelse skrevet uten oppfordring
Excellent service
3. mai 2023
Poor after sales
Delivery fine issues happened when damaged item returned, customer service unable to confirm return actually happened even with me providing tracking numbers and able to name person and time of delivery. Full week and numerous email told them I've purchased from elsewhere and wanted a full refund, also could you provide me with details of their complaints procedure. No further emails no contact details for complains, full refund.
Poor after sales
1. mai 2023
Great product and helpful staff
1. mai 2023
Very quick delivery and decent quality
Very quick delivery and good choice of courier. Quality good for the price paid. Product for underseat use on easyJet absolutely spot on. Previously had bought through Amazon but had been sent the wrong one, so decided to deal with the company direct. No problems and would buy again.
5. mai 2023
MAGGIE
Amazon Return ID: Dwkl7ppnRRMA
Order ID: 026-0886324-6733162
WHERE IS MY REFUND CHEAT !!!! HWO MANY QUESTION I NEED TO SEND ???100 ??? OR MORE ..
GIVE ME BACK MY MONEY - MY REFUND ... IS NOT I WILL GO TO POLICE !!!
3. mai 2023
Anmeldelse skrevet uten oppfordring
I’ve not yet received my package
I’ve not yet received my package. And despite having emailed you, have not gotten a response yet!!??
3. mai 2023
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