I did A LOT of research to find a cabin bag that would pass the Ryan Air & Wizz Air regulations/restrictions. I haven't tested it yet because my trip is in 23 days. However, I am completel... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I have bought a luggage for almost two weeks now nothing is delivered I don’t get any feedback am lost I don’t why my luggage is
Registered a full warranty when receiving my three piece luggage set and needed to claim on it after a wheel came off on my largest suitcase. The process was SO easy, Flight Knight immediately sent me... Vis mer
I have bought Flight Knight's suitcase before, which is lighter than other suitcases in the market. They are also constructed very well. Although hard shell, the material is flexible and therefore the... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Flight Knight is a London based direct to consumer Luggage brand on a mission to make luxury travel luggage, affordable. Our luggage sets comprise of high quality, fashionable pieces at affordable prices. Our vision is simple - remove the middleman and sell direct to consumer – no retailer mark-ups, Increased control over design, quality and affordability.
Kontaktopplysninger
1 Pindar Road, EN11 0BZ, Hoddesdon, Storbritannia
- support@flightknight.com
- flightknight.com
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304 anmeldelser
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Product needs some key fixes
Delivery great but product needs some work likely I’ll throw it out. Handle too short which makes wheeling it around a problem.
26. april 2025
Heated blankets... the best thing since...
The heated blankets are just about the best thing I bought in years - it has reduced the need to put on the heating tremendously and are extremely cosy - hence we have two to stop the fights over it 😉. There is a slight weakness in that the controls default if left under the blanket. However, the customer service received by far overcomes this!
2. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Flight Knight
Dear Anne,
Thank you so much for your lovely review! We're thrilled to hear that the heated blankets have made such a difference for you—and that getting a second one helped keep the peace! 😊
We really appreciate your feedback about the controls too, and we're glad our customer service could step in and help. Stay warm and cosy!
Svar fra Flight Knight
Hey Olivia,
Thanks for taking the time to leave us a positive review, we're glad you are happy with the product and service received!
All the best on your travels.
Svar fra Flight Knight
Dear Emma,
Thanks for your review, we're glad you are pleased with your purchase!
Safe Travels
Update (12 May 2025): I was contacted by Flight Knight after posting my review and quickly was able to agree a good resolution - a new suitcase. Hopefully it will be good for many journeys to come.
This was a new suitcase last year (2024) - not bought by me. It is the lightweight medium four wheel hold luggage. Looks good, but after one use the extendable handle became stiff and would not open fully. Then on my recent third trip, one of the wheels packed up just before leaving home (luckily I still had my old Trip suitcase). Not an issue I thought as I can surely source a replacement wheel unit (attached by four scews). But customer service were of limited help and could not provide me with a replacement wheel unit or tell me where to source one from. The case is effectively useless for travel. I recommend Trip luggage as an alternative. I have also just noticed the case is cracked near to one of the other wheels - that maybe just unlucky but it does add further concern as to how robust it is.
23. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Flight Knight
Dear Marty,
Thank you for taking the time to share your experience, and we’re very sorry to hear about the issues you've had with your suitcase. That certainly isn’t the level of quality or service we aim to provide.
We understand how frustrating it must be to have a handle malfunction and a wheel fail so early in the product’s life, especially when you're relying on your luggage for travel. We also regret that our customer service wasn’t able to offer a suitable solution—that’s something we’ll review internally.
While damage like a crack may occasionally occur due to handling during transit, we absolutely take durability concerns seriously.
If you're open to it, we’d really appreciate the chance to look into this further and see what we can do to help—please reach out to us directly at - [support@flightknight.com] (mailto:support@flightknight.com)
Thanks again for your feedback—it helps us improve.
level of service in a league above
Sharia and Sadhbh's level of service is simply beyond great : in a league of their own in their utmost care, professionalism , and going the extra mile You makr all the difference. I am so very grateful
20. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Flight Knight
Dear Katherine,
Thank you so much for your kind words! We're so glad to hear that our customer service team were able to provide you with such top-notch service.
We deeply appreciate your feedback and are excited to continue delivering an outstanding experience for you and others moving forward!
I had an extremely disappointing…
I had an extremely disappointing experience with Prime Brands Group UK. The quality of their products is shockingly low—my luggage broke after just five city trips, which is unacceptable for something meant to be durable.
Their service is just as bad. They list prices in CHF, creating the impression that they operate under Swiss consumer standards, but when issues arise, they hide behind UK laws and refuse to take responsibility. Their response to my complaint was dismissive, offering no real support or goodwill gesture like free shipping or a discount, which would have at least shown some commitment to customer satisfaction.
Clearly, this company does not care about customer happiness or building a good reputation. I will never buy from them again and would strongly advise others to stay away.
26. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Flight Knight
Dear Christian,
Thank you for sharing your experience with us, and we apologise for the frustration you’ve encountered. We understand how disappointing it can be when a product doesn’t meet your expectations, especially something meant to be durable like luggage. However, we would like to clarify that, as per our store policy, warranty registration is required to access warranty services, and unfortunately, since the item was purchased two years ago without registration, it goes against our policy to offer a replacement or repair.
We also regret that you feel the response to your complaint was unsatisfactory. We strive to provide clear communication and customer support, and your feedback helps us identify areas for improvement. We understand your frustration and appreciate your understanding of our policies.
Fast delivery and case looks nice-i…
Fast delivery and case looks nice-i have not used it yet though
28. januar 2025
Svar fra Flight Knight
Dear Della,
We would like to thank you for your review, we appreciate the support!
If your thinking these roll along on 4…
If your thinking these roll along on 4 wheels they dont. They won't. I bought 2 of these and neither of them will roll on 4 wheels which defeats the object of having 4 wheels. I would not buy anymore Flight Knight cases. i asked for help on customer services but they are not interested. Don't buy them. I have since bought another make which rolls along nicely.
24. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Flight Knight
Dear Margaret,
We're sorry to hear you are dissatisfied with the product / service received.
I have reviewed your correspondence with our team and can see that your orders were placed 24 months ago and so were no longer covered by our standard 12 month warranty which unfortunately was not registered for extension up to 5 years.
Svar fra Flight Knight
Dear Malwina,
Thank you for your review, it is good to hear you are happy with your purchase!
I buy 4 of them but I used one time and…
I buy 4 of them but I used one time and it’s badly broke and they said it’s hard suitcase but it’s not, it’s scam don’t buy anymore this luggage…
15. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Flight Knight
Dear Bhawat,
Thank you for your review. We're sorry to hear you are dissatisfied with the product received.
We would like to assure you that all of our products are manufactured at high-quality facilities with strict quality control by our highly skilled production team. Faulty units are extremely rare but regrettably can occur.
We would be more than happy to rectify this issue for you.
Please kindly contact us via email with your order details and we will look to resolve this for you as soon as possible - [support@flightknight.com]
Cabin 45x36x20cm Doesn't Fit in the Luggage gauge at the airport
I purchased a Flight knight World print small Cabin bag for EasyJet under the seat carry on which is included in the price of Easyjet flights.
It's a pretty looking case but my not worth the money as it doesn't serve it's purpose.
On my flight back from Turkey the Flight attendant asked me to use the size gauge at the airport to show if it fits. I was thinking well of course it will fit as the website advertised this as compatible for Easyjet flights. AHH WRONG... IT DID'NT FIT.
I was lucky the two ladies were busy talking and didn't notice that i couldn't get it in the gauge. I don't think i will be taking that risk again. So, thats £50 going up in my loft.
9. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Flight Knight
Dear Sam,
Thank you for your review. We're sorry to hear you are dissatisfied with the product received.
We would be more than happy to rectify this issue for you.
Please kindly contact us via email with your order details and we will look to resolve this for you as soon as possible - [support@flightknight.com]
I had mixed experiences with Flight…
I had mixed experiences with Flight Knight. The suitcase I ordered was a good product, although they initially sent the wrong size. While one suitcase broke after a single flight and the replacement process was lengthy and disappointing, customer service did eventually resolve the issue. Another transaction went smoothly, with prompt refund processing after a return. Overall, the products are good, but their customer support and handling could be improved.
29. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Flight Knight
Dear Roseli,
Thank you for sharing your experience with Flight Knight. We truly value your feedback and are sorry to hear about the mixed experience you had with our products and customer service.
We’re glad to hear that you were happy with the suitcase you initially received, but we sincerely apologise for the inconvenience caused by the incorrect size and the issues you encountered with the replacement process. We understand how frustrating this must have been, and we appreciate your patience as we worked to resolve the matter. It’s encouraging to know that our customer service team was able to resolve the issue eventually, but we recognise that the process could have been smoother, and we’ll work on improving our handling of such situations moving forward.
Ordered suitcase that was in stock
Ordered suitcase that was in stock, got confirmation. After one week I contacted customer support as it was not shipped and got a reply that they would look into it. Another 3-4 days passes by without any update. Contacting them again twice. Finally gets a response after a week that the item has been lost and that they had to look into it as the do not themselves physically ship the orders. They offered to reship or to give a refund. Refund recieved, so not too bad, but clearly needs to improve customer service.
14. oktober 2024
Svar fra Flight Knight
Dear Jakob,
Thank you for your patience and for providing your valuable feedback. We deeply apologise for the inconvenience and frustration you experienced with your order. We understand that the lack of communication and extended delays were not acceptable, and we truly regret that this impacted your experience.
We are constantly working to improve our processes, and your feedback has been shared with the relevant teams to ensure that we can provide better service in the future. We acknowledge the importance of providing timely updates and proactive communication when issues arise, and we will strive to improve in these areas.
Thank you for bringing this to our attention.
Ryanair accepted size
It's the only suitcase with 4 wheels I found in the internet, size 40×25×20 cm, accepted by Ryanair. I ordered the golden one and I love it, it's a really unique, sweet, little suitcase.
30. oktober 2024
Svar fra Flight Knight
Dear Alice,
Thank you so much for your kind feedback! We’re thrilled to hear that you love your new golden suitcase and that it fits your travel needs perfectly. It’s always great to know our customers are happy with their purchases.
Great site
Great site
Easy to use
Impressed with case
Please put Simms of case for each one would be helpful
30. oktober 2024
Svar fra Flight Knight
Dear Gregory,
Thank you for your positive feedback! We're delighted to hear you love your new suitcase and found our website easy to navigate. We appreciate your suggestion to include product dimensions on our site; we'll certainly consider adding this information to assist future customers.
Great products... great customer service too.
Easy to use website... efficient and prompt delivery.
Ordered four suitcases last year... very well used on short haul flights.
Have just purchased a matching pair as a birthday gift.
26. oktober 2024
Svar fra Flight Knight
Dear Janet,
Thank you for your continued support and for sharing your positive experiences with us. We're delighted to hear that our website's user-friendly design and our efficient delivery service have met your expectations. We hope the matching pair you recently bought brings just as much satisfaction.
Terrible wheels that don't last
Case is great but the wheels on all 3 we purchased are not working. Probably only been used on 3 holidays. Would be happy to buy spares but they don't offer this
29. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Flight Knight
Dear Jago,
Thank you for your review. We're sorry to hear you are dissatisfied with the product received.
We would be more than happy to rectify this issue for you.
Please kindly contact us via email with your order details and we will look to resolve this for you as soon as possible - [support@flightknight.com](mailto:support@flightknight.com)
Suitcase. Blue
Great suitcase however the wrong size was sent. Bigger but not what you was originally ordered. Great product
26. september 2024
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