Flight Centre New Zealand Anmeldelser 

Our travel agent Renee Claassen from Chartwell Hamilton went above and beyond for us! I’ve never travelled as an adult and she made everything seem less for us. She had excellent communication and knowledge of everything, even guiding me through a travel insurance claim after the trip. She even checked in after a few days to see how it was going which shows she really cares. Every single thing was taken care of and if I travel again, I’ll absolutely go to her! Can’t compliment her up enough!

I had a fantastic experience working with Taylor. She was incredibly friendly, approachable, and always responded to my emails within 24 hours. Nothing was ever too much trouble, and she handled all of my requests with a positive and helpful attitude.

Taylor made the whole travel-planning process easy and stress-free, and I really appreciated her excellent communication and customer service. I would definitely recommend Taylor and the New Lynn branch to anyone looking for help with their travel needs. Thank you, Taylor, you are amazing!

I have written to my travel agent about the disappointing and upsetting experience I had working with my travel agent when I went into the store to pay the additional 'travel expert booking fee' for the online price on the website and was told that because I am now in the store my travel agent could not give me the same price - that wanting to pay the additional fee meant I needed to pay the fee plus a higher travel price. I am sure this does not meet the requirements of the Fair Trading Act in the way pricing is advertised. I like my travel agent, but as the manager of the Flight Centre store, with him not able to match the price of Flight Centre's own website (when the website does say that I can take the option of going in store to pay the online price plus the travel agent fee), I am sure it is false advertising, illegal and all my efforts to support Flight Centre as a brand, I am now embarrassed about the support I have given. I should have walked away, but I was a bit shocked, and my travel agent is so helpful in every other aspect that I just paid the money at the time.
I have been upfront with my travel agent, and I have asked him to pass my complaint on.

It was a disappointing experienced booking with Flight Center Palmy. I used to buy airfares from Flight Center online. I have no problems getting great deals. This trip, my husband recommended that I go to Palmy and do it in-store. There is some disappointment when we compare our in-store airfares with those from FC online and other airfare websites, as it indicates that we are paying almost $2,000 more than the online fares. But it's too late; we already pay more than we should pay online. I am hoping that Captain's Pack will give us peace of mind to claim what money we lose. Anyway, thank you, Palmy team, for your help.

I recently got back from my first big overseas trip, where I solo travelled around Europe. To organise my flights I went to Taylor Still from the Albany branch. She made the whole process so easy, I didn’t have to lift a finger. Knowing Taylor had my flights sorted so seamlessly, and had my back if anything went awry during my trip really put my mind at ease. I’ll 100% go back to Taylor for my next trip.

Bianca booked our girls trip to Vancouver + Alaska cruise (first time cruisers). She was so friendly and helpful, providing all the information & great recommendations for us to do. Our dates changed and she had no issue getting us on a cruise which matched the dates we needed. Will definitely use her again!

Feike, Cecile
We are back from 12 weeks, 10 countries, european holiday, all perfectly and efficiently organised by Lisa Vooght. As with previous booking with her, she is most knowledgable in her advice and recommendations. Hotels and their locations were top and taxies waiting at the airports. We highly recommend her for any booking to ensure a perfect holiday. Feike and Cecile

Laura Millis was absolutely amazing. She found the perfect hotels for what we wanted and our budget. She made our holiday so easy and if we ever needed to contact her while we were ago, she replied very quickly. Would highly recommend using Laura!

It was grat talking to Chloe who arranged the tickets after a frustrating time trying to purchase flights online.

Victoria Butterworth & Emma Quinn (not forgetting Gemma Woodruff who was our first ever travel agent)
These staff members deserve the mention. Their commitment and dedication shown throughout planning our group tour to Europe is unmatched. From looking for flights for 24+ passengers, to having to pivot by changing flights, keeping it within our budget... nothing was too difficult for them. Always going above and beyond! THANK YOU will never be enough. Thank you Flight Centre, our most trusted travel agents for 4 consecutive years. Italy in 2023, Belgium/France in 2024, Spain in 2025 and then most recent to France this year.

Our sincere gratitude,
Taumata Whitireia (Taofi Nehemia)

Went to book flights and found the Staff at the Flight Centre very capable and efficient at sorting out our requirements and providing an excellent service that works for our needs and budget.

Emily was great agent to deal with. Very patience and helpful to accomodate our request regards to our trip to Spain for our Camino Pilgrimage. I love travelling with flight center it's a breeze! Highly recommended. Many Thanks Emily

Travel agent was amazing. Very helpful and informative

Easy, convenient to use. Very helpful and informative staff. Acknowledgement of changes done very fast and efficiently

Ayden Stevens at Riccarton Mall in Christchurch made our booking experience a breeze, his knowledge and experience was fantastic, his booking advice and he listened to what we would like and delivered.
I highly recommend him.

Ayden was great and provided timely and friendly advice

I had an excellent experience with Rhea. I called her at around 6:00 pm, and despite the late hour, she was extremely helpful, professional, and patient. She provided me with all the information I needed and sent me a quote immediately, making the entire booking process quick and stress-free.

Everything is now booked, and I'm very excited about my holiday. I truly appreciate the outstanding service and would highly recommend Rhea to anyone looking for professional and reliable travel advice.

Walked in to FC in Riccarton mall with my partner and left with
all sorted thanks to Miss laura Mills who is clearly experienced , polite , patient with us oldies , very customer orientated , and very , very accomplished at providing solutions that suit , a delight ..... do not loose her , she is a gem .

Brittany is a great Asset to your team, she made us feel comfortable and listened to. She has a great knowledge of her vocation.

Tina at the lakes flight center goes above and beyond, always finds us great deals, specials, very easy to communicate with. Last year my wife got sick, Tina arranged all the changes in her flights back from the UK. Took the headache out of everything.