First Car Rental Anmeldelser 

Dont rent in First Sofia ,They don't return the deposit and charged me with no explanation.They don't answer phone calls and emails.They are robbers

Mai più con First rentacar!!
Ho noleggiato un'auto a Sofia con First rentacar tramite Lemark Truks attraverso il sito di Ryanair ancora a Luglio.
Pensavo fossero affidabili...e invece..
Non mi hanno più restituito la caparra di 500 euro non ostante la promessa dell'accredito entro 2 settimane.
Ho inviato molti solleciti. Mai neanche
una risposta.
Mai più!!
E a questo punto mai più nemmeno con Ryanair che si appoggia alla First !

SCAMMERS, I have rented a car in Bulgaria start June 2024; they did not give me the car I have rented and they still did not pay back deposit; now its end August and still on payment in. Call them few times, guys on phone says I have to send email, and I did 5 times and still nothing. Don't use this company anywhere in the world.

Complete scammers. They won't return your deposit at the end of the rental. I rented a car from them in Cape Town for two months. During that time, someone stole the spare wheel from the car. I received an official document about the theft from the police and submitted it to First Car Rental. The cost of the spare wheel was 1500R, but they took my entire deposit of 12000R. They don't respond to official inquiries. Under no circumstances should you rent a car from them.

FRAUD! They keep your deposit and charge you additional fuel costs. I Wish i had read those reviews before.

To be frank, THIEVES!

Rent a car for cheap, the bills will come when you return the vehicle. They charge you and claim from the insurance policy.

Deposit thieves!! Over all very disappointing experience.. I’ve book a Opel Insignia simply because I wanted a decent size automatic car, I’ve been renting cars in Bulgaria and England at least 2-3 time per year for the past 10 years, I know is very unlikely for the most companies to provide the exact same car you ordered but at least is always the same class vehicle. For my surprise when I landed in Bulgaria there was a huge Ford Galaxy waiting for me but the difference in the vehicle class was the least issue. The car didn’t have a single detail that wasn’t damaged, the tires wasn’t either winter or summer tires, they were most likely fog tires.. there was engine light on the dashboard and when asked for it I was told “don’t worry about it, nothing serious” I was tired from the flight so I just drive off, and.. as soon as did so, I realised how bad the suspension of the car is as well.. I had lots to do and many kilometres to cover so I just told myself “just let it go” to my surprise the car survived the 6 day long rent and I managed to get back to the airport and return it without a issue, but… here comes the big problem. I’ve paid 1000 Bulgarian lev deposit and I was assured that the money will be released on my credit card within 10 days. As I said I’ve rented cars many times from many different companies so I kind of knew the process even though most companies release the the deposit within couple of days, so 10 days sounded a bit long, but never mind.
I returned to England and in couple of days completely forgot about the bad experience, but.. almost a month later I received my bank account statement and I was surprised when I saw a pretty big direct debit for my credit card which I never really use so I went to app to se where did I spend this money, and I saw that the deposit was never returned. I call the number listed on they’re website and the gentleman was like “I don’t deal with deposits, send a email and they’ll come back to you” I was a bit annoyed of the lack of professionalism, but this how we do things in Bulgaria so I just send a email. I gave them a week to respond but I never get it, so I call the number again. I explained again what’s the issue I told the guy this is the only number in website and no one replied to my email so he decided to help this time. I was told that there has been problems in the system so they can’t release the deposit on the credit card anymore so I have to give them bank details and they’ll transfer the money. I did get a transaction in few days, but.. it was slightly less then I was expecting, around £30-40 les then what I paid. At first I thought is the difference in exchange rate, but then I revive letter from the bank and it shows how much they transferred.. it was 950 Bulgarian lev.. after all the drama I was a bit annoyed that even though I been waiting a month for my money they still haven’t sent me the full amount.. I tried to call the and ask why I didn’t receive the deposit in full and I never really get the answer.. I just heard “oh, I’m sorry I’m not the one dealing with that is not much I can do..” so I’m like, anyway I’ll just write a google review, but doing so.. just saw the rest of the reviews and realised I should do a little research before booking next time.. don’t be like me don’t let these scammers running business that still it’s costumers money!

My experience with First Car Rental has been nothing short of a nightmare, leaving me deeply dissatisfied and frustrated. It feels like a never-ending saga of incompetence and evasion of responsibility, both by First Car Rental and booking.com.

I initially raised concerns about being downgraded to a lower car class due to unavailability, yet still being charged for the higher tier. Instead of resolving the issue, I was bounced back and forth between First Car Rental and booking.com, each unwilling to address the problem.

To make matters worse, a promised insurance refund of R17,000 has yet to materialize, despite being assured it could take up to 28 working days. This delay is not only unacceptable but indicative of the company's inefficiency. It's astonishing that in this day and age, such a simple transaction cannot be processed promptly.

Even after six weeks of waiting patiently, there's still no sign of the refund in my bank account. My bank confirms the delay lies with First Car Rental, not them.

I demand immediate action and a refund within one business day, failing which I'll pursue legal action against the company.

Adding insult to injury, I received two irrelevant emails on May 6, 2024, regarding a rental agreement that had nothing to do with mine. This is just another example of the company's lack of attention to detail and disregard for customer satisfaction.

Overall, my experience with First Car Rental has been a total disappointment. I urge potential customers to think twice before choosing this company for their car rental needs. Trust me, you'll save yourself a lot of headache and frustration.

Deposit thieves

I used FCR in Bulgaria, I ordered a Mazda and was given a Hyundai - I was told they were the same cost group and were effectively the same - well they are not! still a minor gripe despite not having a straight panel on the car (inc the roof) and the rear passenger door handle literally hanging off it worked ok and didn't let us down the bad stuff happened after handing the car back (fully fuelled and no further damage the bodywork) I had 500 eu removed from my credit card I e mailed and asked why and a reply mail came back saying it was deposit. I asked if there was a problem with the car as I would need to make an insurance claim if there was this was never replied to and despite repeated demands for the return of my deposit a month in and no sign yet, I have reported to the Credit card company and it doesn't qualify for a call back and I may get my money in 60 days but no guarantees!!!! Just avoid FCR they are complete crooks.
This is a quick update as of the 28th June and STILL no deposit refunded
Do yourself a favour and get a bus rather than even thinking about using these thieves.

The actual rental experience with the local Klerksdorp branch was great, but getting the Head Office to reverse the 'hold' on R5000, is still ongoing. I rented a car on the 7th of May and despite promising to return the money to my account within 2 weeks, it has now been a month. I have phoned their helpline and spoken to their operator who promised to rectify the situation, but still the money has not been released back to my account. This is the second time (out of two times) that they did this. I will not use them again and I would not recommend them to anybody.

I rented an intermediate grade car in April ‘23 for our 5 week visit to South Africa in February’24. On arrival I was given a VW Polo sedan as an alternative to the Toyota Corolla advertised. On checking this was indeed classed as an alternative so I couldn’t argue. Unfortunately the car had only a 1 litre engine and was totally unsuitable. The car is dreadfully underpowered and was tiring to drive carrying two passengers plus luggage for the 2K kilometres we travelled during our stay so please beware. Otherwise the rental experience was fine although I did take the precaution of having the car valet cleaned prior to return having been scammed on cleaning costs with other rental companies.

I rented from First Car Rental for the 1st time. Their staff were friendly, service was speedy and efficient.
I will definitely be recommending them to all my friends and family

Obwohl der Tank voll war bei Abgabe wurde Benzin und Admin Kosten berechnet!!
Auf der Abgabe Doku war "top up" markiert!

I ended up needing to rent a GPS unit with the car. They quoted me $9 for the week, then charged me $59. When I asked them about it I got a copy/paste response about how fluctuating prices can be confusing. Then they marked the case as "resolved". I reopened the case and they told me to contact booking.com, then they closed the case again. Zero accountability.

Ganz ganz schlecht und unprofessionell

Uns wurde Benzin berechnet, obwohl wir den Wagen vollgetankt zurück gegeben hatten. Der Herr bei der Rückgabe hat uns noch freudig bestätigt, dass alles ordnungsgemäß ist und wir die volle Kaution zurück bekommen. Ich habe ein Beweis Foto vom vollen Tank bei Abgabe auf dem Parkplatz auf der Station, nur leider kann man die Autovermietung per E-Mail überhaupt nicht erreichen um sich zu beschweren oder etwas zu klären!
Nie wieder!

This should be 0 star!!!
I have rented a car from them in February 2024. Was given an empty petrol tank and had to fill it after the warninglight camd on. Unfortunately i didnt noticed and the inside of the car was not checked. Like somany others it took an hour from landing in George till receiving the car. Complained in writing and had to call for confirmation. It is now March and still no response or refund even though they have photographic evidence of milage and fuel receipts. I gave them back a full tank as per their policy. Get a full tank bring back a full tank.
I am also waiting for the 48h post itemised email breakdown and requested resending since they played god on my credit card and I want to know why.
It seems that because I live in the UK and they are based in South Africa that they will ignore me and not refund £50.
STAY AWAY FROM THIS LOT for your own sanity.

So far, so crap. 1 hour wait in the lobby to be served. This is not going to result in a 5 star review!

Einen Versuch eine Tankfüllung abzurechnen konnten wir durch Nachweis der Tankrechnung abweisen. Dafür wurden wir über einen Verkehrsverstoß am Tag und Ort der Autoabgabe informiert. Die Bearbeitungsgebühr von 50 € wurde "vertragsgemäß" vom Konto abgezogen. Das Schreiben war deutsch verfasst und hatte einen spanischen Absender! Zwei Monate später wurde eine Gebühr von 20 € in südafrikanischer Währung eingezogen. Alle Schreiben, die ich bekam, waren im No-Reply-Modus verfasst. Es gibt keine e-Mailadresse nur Kontaktformulare. Meine mehrmalige Bitten um einen dokumentarischen Nachweis des Strafverstosses blieben konsequent unbeantwortet. Gab es einen Verkehrsverstoß???

It seems many other people have a negative experience with FCR as I did. I am still waiting on them to pay back my deposit. Contacting them is difficult to resolve the matter. Horrible service and crooks. A thief broke into the car and they have made repair collections to my direct account 2x the amount of the rental. I have been robbed twice. Once by some no name thief and another by First Car Rentals.

After dropping off our vehicle, Johan from FCR was kind enough to drop us off at the airport and help offload our luggage. About half an hour later he returned to the airport with my daughters sunglasses(bought the previous day) which we had forgotten in the vehicle. Thanks again to Johan and the staff in CT