Extremely helpful through the entire process. We love the fire pit as it brought our backyard renovation together. Jess in customer service goes the extra xtra mile!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Communication was timely and detailed. Delivery was much earlier than expected but easy. Have not used it yet, but it looks fantastic and eager to do so once we finish the patio project.
I had been searching for a bar height fire table for months. There were a few cheaper models on other sites, but they were all out of stock or were discontinued all together. Apparently, this is a nic... Vis mer
didnt return emails or calls or chats. sent parts weeks late. i can't use your steel shelf because it puts the ring burner too high so that it cant get covered by the rock/glass so then i had to spend... Vis mer
Selskapet har svart
4,5
Enestående
139 anmeldelser
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Har svart på 88 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
didnt return emails or calls or chats
didnt return emails or calls or chats. sent parts weeks late. i can't use your steel shelf because it puts the ring burner too high so that it cant get covered by the rock/glass so then i had to spend hundreds of dollars on rocks to put the burner on top of to fill the bowl. it seems like you sell these cheap because you arent paying attention to anything but the concrete. this was a very frustrating experience
2. april 2026
Svar fra Firepitsurplus
Hi Ryan, we’re sorry to hear about your experience. Based on our records, our team tried to reach you by email and phone, but weren't able to connect.
We’re here to help and would be glad to go over your installation and find a better solution.
Please feel free to reach out to us anytime so we can get this resolved for you.
Fire pit surplus was great to do…
Fire pit surplus was great to do business with, shipping was surprisingly fast and our new stove looks great.
25. april 2026
Svar fra Firepitsurplus
Thanks, Ry. Glad everything arrived quickly and that you’re happy with the stove. We appreciate you choosing Fire Pit Surplus.
The product we ordered appears to be…
The product we ordered appears to be fine. The only hiccup we had is miscommunication from the shipping companies as our order sat on a dock in our town for a week and required at least 4-5 calls to finally get it delivered.
8. april 2026
Svar fra Firepitsurplus
Thanks, David. Glad to hear the product is working out. Sorry again for the carrier’s delay and the hassle with delivery. If you need anything at all, we’re here to help.
Loved the experience…
Loved the experience due to multiple reasons... 1) quality product, 2) good communication, 3) well packaged and professional delivery!
6. april 2026
Svar fra Firepitsurplus
Thank you, Mrs. Ryan. We really appreciate you calling those out. Glad everything from communication to delivery met your expectations. Enjoy your fire pit, and let us know if you ever need anything.
Good delivery and service
Good delivery and service. Takes a bit of effort to unpack wooden crate/pallet to ensure no damage.
31. mars 2026
Svar fra Firepitsurplus
Thank you for the feedback, Kim! Glad the delivery and service went well. We know the crate can take a bit of work to open, but it’s there to help make sure everything arrives safely. Appreciate you taking the time to share this.
great product
2. april 2026
Svar fra Firepitsurplus
Thanks, Peter. Glad you’re happy with the fire pit. We appreciate your support.
Svar fra Firepitsurplus
Thanks, Philip. Glad everything arrived smoothly and that you’re happy with the fire pit. We appreciate you choosing Fire Pit Surplus.
I absolutely love my fireplace insert
I absolutely love my fireplace insert. Jess and the customer sevice was absolutely wonderful, easy to deal with when I had mistakenly ordered one part too many! Return and refund handled professionally. I am so glad I waited the 3 months for the insert to finally arrive!
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Firepitsurplus
Thank you so much, Arlynn. We’re really glad you love your fireplace insert. Jess will be so happy to hear this. We appreciate your patience with the wait, and we’re glad everything worked out smoothly with the return and refund. Enjoy your stove, and thanks again for sharing this.
Delivery was a month late and when I…
Delivery was a month late and when I did receive it it was damaged, now have to wait another 2 weeks for replacement parts.
7. april 2026
Svar fra Firepitsurplus
Thanks, Mike. We’re sorry for the delay and the condition it arrived in. We’re working on getting the replacement parts out to you as quickly as possible and appreciate your patience.
Sent wrong stove first time damaged…
Sent wrong stove first time damaged panels blower did not work I have unhappy customers and did not receive refund on first stove need to send it back and get refunded let me know where to go to send back stove not happy with your service will go somewhere else from now on please contact me to get this resolved
23. mars 2026
Svar fra Firepitsurplus
Thank you for reaching out, and please accept our sincerest apologies for the frustration and the issues you have experienced with your orders. We want to resolve this for you immediately; however, we are a bit confused regarding the specific details of your request and the sequence of events regarding the return request and damage report. To resolve this quickly, please respond to our email to clarify some matters. Once we have these details, we will provide you with the return instructions and prioritize your refund. We look forward to hearing from you soon.
The delivery of the items was delivered is still in process
The delivery of the items were delivered to two locations even after I contacted Firepits Surplus notifying the change,
Also a white-glove shipping process would be great for customers who may need support. Maybe having more information on the shipping process and steps on how to handle the items once receicved.
Overall, the support has been great.
19. mars 2026
Svar fra Firepitsurplus
Thanks, David. We appreciate the feedback and are sorry about the delivery going to two locations even after your update. That shouldn’t have happened.
Your suggestions on white-glove service and clearer shipping guidance are really helpful, and we’ll take that into account. Glad to hear our support has been helpful, and we’re here if you need anything else.
Everything went smooth from ordering to…
Everything went smooth from ordering to picking it up from the trucking company tough part was how heavy it is getting it into the house
19. mars 2026
Svar fra Firepitsurplus
Thanks, Joel. Glad everything went smoothly from order to pickup. They are definitely heavy, but that’s part of what makes them so solid. Appreciate you sharing your experience.
Firepit surplus was very responsive
Firepit surplus was very responsive, and when there were issues with the manufacturer delaying availability, fire pit surplus checked regularly, and offered to cancel our order since the delay was more than a month. But the pricing was excellent, and in the end I got the best deal possible, and most importantly, the Drolet 1800 is installed and works great. Can't thank firepitsurplus enough for their excellent service.
3. mars 2026
Svar fra Firepitsurplus
Thanks, Randy. We really appreciate you sticking with us through the delay. Glad everything worked out and that your Drolet 1800 is up and running. Means a lot to hear this—thank you for your support.
Friendly and helpful
They answered all my questions, ordering was easy and I received my stove in a matter of days. I’m excited to fire it up!
10. mars 2026
Svar fra Firepitsurplus
Thanks, Daniella. Glad everything was easy and that your stove arrived quickly. Hope you love it once you fire it up. Let us know if you need anything.
Nice Wood Stove Screen. Was exactly what I order and was…
Was exactly what I order and was delivered ontime.
10. mars 2026
Svar fra Firepitsurplus
Thanks, Terry. Glad everything arrived on time and exactly as expected. We appreciate your support.
Was a first time customer of this site…
Was a first time customer of this site and it was easy to navigate and find exactly what I needed. I had some follow up questions and JESS was a big help and answered all my questions quickly! Would definitely recommend their products and customer service.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Firepitsurplus
Thanks, Jennifer. Glad your first experience was a good one and that everything was easy to find. Jess will appreciate the shoutout. Thanks for the recommendation.
Very good and reliable company
Very good and reliable company, easy communication and helpful. Thank you for your business.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Firepitsurplus
Thanks, George. We appreciate the kind words. Glad communication was easy and helpful. Thank you for your business.
Fire Pit Surplus is the real deal
Fire Pit Surplus is the real deal. I ordered a CW2900, had a bunch of questions, a manufacturer backlog issue, lot's of back and forth and indecision on my part. The Fire Pit Surplus Customer Support Team was super responsive at every point, answering all of my questions. In the CW2900 arrived at my home on schedule, professionally packaged and ready to roll. My family is really loving it. Finally, I needed my invoice and EPA certification for tax purposes and JESS was back to me the very next morning with everthing I needed. You rock, JESS!
Thanks Fire Pit Surplus Team!
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Firepitsurplus
Thanks, Gregory. We really appreciate you sticking with it through the process. Glad everything came together and that your family is enjoying the CW2900. Jess will definitely appreciate the shoutout. Thanks again for your support.
Svar fra Firepitsurplus
Thank you, Nick. We appreciate it and are glad you’re happy with everything.
Svar fra Firepitsurplus
Thanks, Catalina. Glad everything was quick and on point. We appreciate it!
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