FireAngel Anmeldelser 

We bought some smoke alarms a few years ago. They have a five year guarantee. One of them started going off for no apparent reason. I contacted Fireangel via their online report form. Nikkita from customer services replied very quickly, first asking us to make sure we had cleaned/dusted the alarm (we had) and when we said this, she immediately ordered a replacement. No fuss, no hassle. Excellent customer service. Would definitely recommend this company.

My smoke alarm failed after 3 years. An email to Fireangel was promptly responded to by Nikkita. She arranged for a replacement unit to be immediately sent.
Great support and excellent customer service.

I had a 7 year CO2 alarm that started "beeping" 5 years after installation. After contacting Robbie in the FireAngel support team he took some details and issued me with an e-mail link to supply details of purchase. He explained that my particular model was no longer being manufactured and that if a replacement was issued it would be the closest model available and may have different installation holes.
After submitting my receipt a received confirmation that a replacement would be provided under warranty. I have not yet received it but am confident that it will arrive shortly.

Fireangel Pro Connected battery alarm WST-630. I have two of these, bought at the same time and one has failed prematurely, barely 2 months outside the 5 year guarantee. Customer Services tell me that 5 years is the cut off so no goodwill replacement gesture. At £60 to replace the alarm which may or may not last the touted 10 year lifespan, I am now rethinking my previous plan to buy heat alarms for my new kitchen and utility. The expensive risk of failure (which I see from other reviews is not uncommon) and failure of customer support to be flexible get it two stars.

No nonsense replacement of heat alarm immediately on sending proof of purchase. Excellent customer service, as always.

Really impressed that a replacement for my faulty CMDetector was sent very quickly.
Thank you fire angels!

I'd a premature failure of a Fireangel FA6620.
After providing the required information and proofs of purchase Ravi has arranged for a replacement.
Rather disappointed with the failure as I'm getting older and replaced all ten alarms, on our property, to future proof its safety . I hoped not have to do it again. Fire Angel is my go to brand.

As with many other people who criticise this company for their policy of not replacing a faulty unit with out the original proof of purchase, I feel the same.
Fortunately for me, my product was only 18 months old and I managed to find the receipt through my Screwfix account, however if this was a claim years down the road then I would be snookered, so people who buy cash or only get a paper receipt stand no chance.
As with many others I supplied batch numbers etc. on my first point of contact and for the sake of goodwill considered that should have been enough, fair to say that I’m not impressed with the actions of the company and will probably look elsewhere next time.

So for people considering buying one of their products in the future, please keep the receipt in a safe place for ten years, otherwise you might find yourself out of pocket!

My smoke alarm went faulty with only a few weeks remaining on the warranty. I spoke to Madjid and after a small misunderstanding at first my alarm was replaced without question. So a big thanks to Sophia and Madjid.

Rang as a smoke alarm with a 10 year guarantee was continuously alarming when in place and only had for a couple of years. Unable to replace battery as a sealed unit. Spoke to Alan who was very helpful. Gave him all the information he requested and sent proof of purchase via a link he sent me. Received new smoke alarm in the post within a week

Unsafe product ! Beware if you have elderly parents like I do . My parents purchased Fireangel alarms in 2022 model ST622 with 10 year built in battery. My parents are in their late 80s and when I visited them at home last weekend their alarms were not working . The date in the back says replace in 2032 and they don’t need batteries to be replaced .
When I found out they were not working I went out and brought replacements before I left my parents .
I have just rang Fireangel and they take no responsibility for their product.
My parents like many elderly people did not keep their receipt . Fire Angel are not interested as they say they are therefore not under warranty .
Why not ?
It clearly says it’s their product and has a date when it should work until. I offered to send the alarms to them for verification.
The man whom I spoke to was more interested to be pleased to tell me that my elderly parents could have a free fire assessment from the fire brigade rather than take responsibility for their substandard products
. Lessons learnt: if you buy this product don’t expect it to last . Don’t assume it will last for the date in the back . Check your alarms for your elderly parents or better still don’t buy from this company and contact the fire brigade . Hope you have kept your receipt as otherwise this company is not interested . Some companies do the right thing this is not one of them .

Spoke initially to Robbie on the phone and explained problem. He was very helpful. My alarm had developed a fault. It is to be replaced as it was still under warranty.

This is the second time the 10 year battery has failed. The first in under a year and the replacement in under a year.
I asked to have a full refund as the product is obviously not fit for purpose!!! Not even close. The first time I got a replacement from screwfix because they vovr the first 12months if the 5 year warranty. When the second one failed I purchased a normal Fire Angel smoke alarm with a battery that I can replace myself. So when I went back to screwfix for a full refund as product not fit for purpose they said as it was over 12months into the 5 year warranty and I had to deal with Fire Angel direct.
When I spoke to Fire Angel they said they could not give me a refund because I had purchased it from Screwfix. They were only prepared to replace like for like so a useless 10 year battery unit that lasts a year and you can’t replace the battery!!!!
I said if the product was not fit for purpose they must give me a full refund.
They said they could only replace like for like. Now as I have already purchase a unit that I can replace the battery when it runs out this is not much good to me and they say I can use the old baseplate which because I have changed it already I through away the base plate.
Surely I am entitled to a full refund?
Gone are the days when you had consumer rights!!!! I would never recommend this companies customer services department as you are dealing with people that read from scripts on a screen and don’t have any ability to look after their customers in a reasonable way even that they know they are being unfair and unreasonable.

Great service, sorted out a problem with my alarm, i was helped by a lady named Carol…she was excellent: knowledgeable, helpful, polite and friendly….this is just how organisations should behave….ten out of ten…thanks so much.

My smoke detector will be changed under it's extended manufactures warranty.
Robbie quickly dealt with the matter and will be sending a replacement out.

Very quick in replying and really helpful in sorting my questions.
Brilliant customer service

Quick enough to take my money via Apple Pay. It was the incorrect address . There was no checkout to adjust the address . Was told it had been dispatched.I don’t believe the item had been dispatched; I think they couldn’t be bothered to take the time to reroute it.
My elderly mother will be without a carbon monoxide monitor for at least another 10 days before I can order and install one. I won’t be recommending to anyone

Excellent advice from Robbie to my question about one of their products and inter-connectivity. Will enable me to include the product in a fire strategy.

Contacted FireAngel about a smoke detector that was intermittent bleeping…and had an expiry date of October 2030
They responded very quickly to me and Sophia without hesitation emailed me to say they would send out a replacement unit via Royal Mail without delay even though the current unit only has 4 years left
I’m very very impressed with the response time and the resolution offered by Sophia and FireAngel
Would not hesitate to purchase further products from them as their customer service is first class

I recently had a Problem with one of a pair of almost new FA6620 Fire alarms. I contacted Customer services and was introduced to Alan who was extremely professional in his manner and above all very helpful. After sending him some purchase and batch information Alan wrote back to me confirming a replacement alarm would be sent to me. Communication with Alan throughout was excellent.