Your onboarding process really needs improving. As a new customer, I shouldn't have to call multiple times just to find out how to get my internet set up. Clear setup instructions should be sent a... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The process of getting broadband through Fibre Nova was made very simple. From 1st contact with Paul Macgugan, he set the ball rolling, things moved at pace. It wasn't long before we were up and runn... Vis mer
Selskapet har svart
We needed fibre broadband installed at 2 sites. One of the sites especially was complicated and required quite a lot of planning. Paul was great. He organised surveyors and kept me updated all the way... Vis mer
Selskapet har svart
Because of my location this installation was particularly long. From start to finsh almost 12 months. Fibre Nova showed commitment to the project and patience in overcoming just about every obstacle... Vis mer
Selskapet har svart
4,6
Enestående
44 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good all round
On time, efficient, polite. Contract manager readily available. Service as it should be and as it used to be before all this Bot nonsense.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Paul,
Thank you for the great feedback! We’re really pleased to hear you found the service on time, efficient, and polite, and that our contract manager was readily available when needed. We pride ourselves on providing straightforward, human led support, so it’s great to know that came through. Thanks again for taking the time to leave a review
Kind Regards,
Chris
Rural Broadband…
At last we have a Fibre optic broadband service into rural areas like mine.
I was contacted by Fibre Nova in Nov. 2025, who provided telephone and email support throughout the introductory phase, initially by Craig and then by James. I subsequently signed up for the 200 Mbs service, which was installed on the 9/12/2025 quickly and efficiently that day.
Technically the system uses the eero 6+ router, which is supported by the an app for iOS or Android. The router has 1 No.Ethernet port for connecting to addit. equipment requiring hardwiring, i.e splitters, Wi-fi mesh extenders etc.
Your existing versions of these and their Ethernet cables may require upgrading to compliment & utilise the higher broadband speeds.
Overall a big improvement on previous broadband options and at a competitive price
2. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Mike,
Thank you so much for your kind review. We know how frustrating rural broadband can be, so it’s great to hear what a big improvement fibre has been for you.
We’re really pleased Craig and James were able to support you through the process and that your installation went smoothly.
Kind Regards
Chris
A frustrating broadband issue
James has been very helpful in resolving a very frustrating broadband issue - eliminating potential problems systematically until the culprit (BT WholeHome booster) was found and fixed.
Well done James!
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Barrie,
Thanks for taking the time to share your feedback. We’re pleased James was able to identify the issue and get your connection running smoothly again. We’ll be sure to pass your comments on to him.
Kind Regards,
Chris
Craig Morley from Fibrenova WOW!
Craig Morley from Fibrenova WOW!! What can I say, I had issues with my internet living in a rural area and sent Fibrenova an email which Craig answered he then had a chat with me about their service having taken over from Runfibre, he advised me to purchase Deco mesh link and he himself came and installed it all in my home giving me an incredible internet speed which is unheard of in a rural area. Fibrenovas service is second to none for those people living in a rural area I would highly recommend.
7. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Russell,
Thanks for the great feedback.
We’re really glad Craig was able to get you up and running with a stronger, more reliable connection.
As we’ve found over time, even the best routers can struggle to get coverage through older stone buildings. Using the right mesh system makes a big difference, helping to deliver consistent speeds throughout the home.
We’re pleased you’re now getting the performance you should and can finally enjoy watching Arsenal without the buffering.
Kind Regards,
Chris
Fibre Nova broadband
Fibre Nova, provide me with exceptional experience during recent equipment upgrade to my broadband.
Even followed up with a phone call to ensure it was operating correctly.
Thank you
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Thanks for sharing your feedback. We’re really pleased to hear you had a smooth experience with your recent equipment upgrade and that everything’s working as it should.
We always aim to make sure our customers are fully up and running, so it’s great to know the follow up call made a difference.
Kind Regards
Chris
Great job James
Great job James. Responsive and fixed the problem 👍
18. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Andy,
Thanks so much for your feedback! We’re glad James was able to resolve the issue quickly for you. We’ll be sure to pass along your kind words to him
Kind Regards,
Chris
Instant access to Support and very…
Instant access to Support and very helpful calls from Paul made the connection to my new system very easy. Thanks guys. John.
16. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi John,
We're delighted to hear that Paul and our support team made getting connected to your new system quick and easy. We’ll be sure to share your feedback with Paul, it will mean a lot to him. Enjoy your new connection, and we’re always here if you need us.
Kind Regards
Chris
The fibre wire to my broadband broke…
The fibre wire to my broadband broke and James in customer support was super helpful in getting an engineer to come to my house that day and get us back online. James kept me updated throughout the day and was a pleasure to deal with.
15. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Mark,
We’re really pleased to hear James was able to get everything sorted quickly and keep you updated along the way. We’ll be sure to pass your feedback on to him – he’ll be delighted to know he made such a positive difference. We’re glad you’re back online and appreciate you taking the time to share your experience!
Kind Regards
Chris
Really impressed with the sales team
Really impressed with the sales team. Renewed my contract and received money off and a faster speed. Would highly recommend.
15. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Richard,
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience with our sales team and that you’re enjoying faster speeds and savings on your renewal. We really appreciate your recommendation and look forward to continuing to provide you with great service.
Kind Regards
Chris
Fantastic experience with Fibre Nova…
Fantastic experience with Fibre Nova this morning. Within 30 minutes of enquiring through their website, I was contacted by phone and a solution put into action (new contract) within minutes. Fantastic customer service.
12. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Neil,
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience with our team. We always strive to provide a fast, friendly, and hassle free service, so it’s great to know we delivered for you.
Kind Regards
Chris
Great team
Great team , fast and efficient everything went according to plan .
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Chris
Thank you so much for your review! We’re delighted to hear that everything went smoothly and according to plan. Our team takes pride in being fast, efficient, and reliable, so it’s great to know this came through in your experience. We truly appreciate your feedback and look forward to supporting you again in the future!
Kind Regards
Chris
A friendly and professional service…
A friendly and professional service from all involved. Having been a little skeptical about changing providers when the initial letter came through the post, I am now delighted I made the switch. Living in a rural setting, my Internet was always quite slow and a bit hit and miss previously, but since swapping to Fibre Nova, I have had fast connection and no issues at all.
It seems a very hands-on company that will deal with any issues you have in a quick and friendly manner, being easily contactable and interested in supporting their customers (which I see as a massive bonus)
24. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Kate,
Thank you so much for your kind words and for taking the time to share your experience!
We completely understand the hesitation that comes with changing providers, so it’s wonderful to hear that making the switch to Fibre Nova has been such a positive move for you.
We’re especially pleased that your connection is now fast and reliable, it makes all the difference, especially in rural areas.
Our team prides itself on being approachable, hands on, and always here to support our customers, so your feedback really means a lot to us.
Kind Regards,
Chris
This Company bought Run Fibre who gave excellent service. Now been without a telephone for two months !
This Company bought Run Fibre who gave excellent
15. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Sebastian,
Thank you for taking the time to share your experience with us.
We completely understand how frustrating it must have been not being able to use your phone, and we sincerely apologise for the inconvenience this has caused.
Our customer service team did attempt to contact you by both phone and email, and we’re glad that we’ve since been able to connect with you and agree on a resolution, which is now in progress.
Kind Regards
Chris
Excellent all round experience
Excellent all round experience.
Recently trying to transfer from a BT arrangement to Fibre with Fibre Nova and received exemplary technical support - fast and professional.
No question too “dumb” and response time by James was excellent. Very impressed and would recommend.
24. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Helen,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your transition from BT to Fibre Nova went smoothly and that James was able to provide the prompt and professional support you needed.
We believe no question is ever too small, and it’s great to know James made you feel supported throughout the process.
Kind Regards,
Chris
Excellent Customer Service
Rang customer services and spoke to a very helpful and knowledgeable guy Chris. Answered all my questions I had and was very polite and professional. Fibre Nova, I highly recommend them. Can't wait for my installation.
21. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Dawn,
Thanks for taking the time to leave us a review. We're glad your experience with us was a fantastic one, and we look forward to having you as a customer. We will pass on the kind words to Chris, I'm sure he will be very pleased.
Kind Regards,
From the darkness and into the bright…
From the darkness and into the bright shining light of FIBRENOVA broadband , we’ve had all sorts of broadband down here promising this and promising that , but when it comes down to delivering the goods these guys sit top of the tree , I’ve got a lot of kids , 8 to be precise , all X boxed up or PlayStationed and I don’t hear them screaming Dad the internets not working anymore , happiness is broadband from these guys , and Craig’s an absolute diamond , what more can I say 👍🤘🕺🔥
25. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Emma,
Thank you for taking the time to leave us a review.
We're pleased it has made a difference, and that your children are also loving gaming on the new fibre connection.
We will pass on your kind words to Craig
Thanks Again
Chris
An all round positive experience!
An all round positive experience!
I must admit I was a little dubious about someone other than Openreach installing fibre to the property initially but I'm so glad I didn't let that unfounded worry get in the way.
Craig spent all the time I needed to explain how it all works, and absolutely no pressure whatsoever. This is a small company with small company values and the customer service is excellent.
I'd definitely recommend them and I'm chuffed to bits with the new setup - symmetrical connection too so I get 900+ megs up and 900+ megs down - you won't get that with Openreach!
16. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Mark,
Thank you so much for your fantastic review! We completely understand that it can feel like a big step choosing an alternative to Openreach, so we’re really pleased you took that leap with us and even more pleased that you're so happy with the results!
Craig will be thrilled to hear your feedback. Taking the time to explain everything clearly, without pressure, is exactly the kind of experience we want every customer to have.
Kind Regards,
Chris
Craig has been absolutely incredible
Craig has been absolutely incredible , He spent 4 hours talking to my previous supplier sorting out their contact with me . I cannot praise him highly enough. the company is all it says it to be ,I now have full fibre broadband in our house running at incredible speeds where as my previous EE was only able to provide 4-6 MBPS. This has opened a whole new world to us and as we are old pensioners, this means so much to us
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Carol,
Thank you so much for your kind and heartfelt review. We're absolutely delighted to hear that Craig was able to go above and beyond to support you he's a true credit to our team and will be thrilled to read your words.
We understand how frustrating switching providers can be, especially when things aren’t straightforward, so we're really pleased Craig could step in and make the process as smooth as possible for you.
It’s great to know that your new full fibre broadband is delivering the speeds and experience you deserve.
If you ever need anything in the future, we’re just a call or message away.
Kind Regards,
Chris
Excellent client service
I reported a fault with my broadband service and it was fully fixed within 24 hours which involved having an engineer come to my house to physically make some alterations. James kept me fully informed the whole time and was knowledgeable and efficient. I had considered switching providers but I won’t now. The customer service was excellent.
26. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Elsa,
Thank you so much for your kind words! We're really pleased to hear that James was able to get everything sorted quickly and kept you well informed throughout the process. Providing fast, reliable support is a top priority for us, so it's great to know that made a difference. We're thrilled you've decided to stay with us.
Kind Regards,
Chris
Craig went above and beyond to make…
Craig went above and beyond to make sure our internet was working as smoothly as possible. A credit to the company.
16. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fibre Nova
Hi Philip,
Thank you so much for taking the time to leave us a review!
We will pass on your thanks to Craig, he will really appreciate it.
Thanks again for choosing Fibre Nova
Kind Regards,
Chris
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.