Horrible. I had to state 18 times I wanted to cancel. The talking script and phone team are incredibly aggressive and aggravating. So glad I only fell for it for one month. Horrible scheming and marke... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I got an URGENT FINAL NOTICE naming my Lender as if my home warranty was required, saying it was about to expire...(I don't have or ever had) a home warranty. I feel This tactic is only used to scare... Vis mer
I ended up not getting an Ext. Warranty at the time being, therefore I cannot speak about the product. I will however speak about the quality of service. Fenix Protect has a great customer service. I... Vis mer
The person we talked to told us what we needed to know to be able to get help with our Toyota 4Runner in the future if we need any car repairs. He answered questions we had where we could take our veh... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Vehicle Service Contract Provider
Kontaktopplysninger
15510 Wright Brothers Drive , 75001, Addison, USA
- 800-293-5813
- veronica.alberternst@fenixprotect.com
- fenixprotect.com
3,4
Middels
2k anmeldelser
Har svart på 59 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The representative was very pleasant to…
The representative was very pleasant to talk to and explained everything well
30. november 2025
Made getting what I needed quick and…
Made getting what I needed quick and painless.
29. november 2025
Very helpful very accomplished what I…
Very helpful very accomplished what I needed to do without any long term waiting
29. november 2025
Very informative about car repairs and…
Very informative about car repairs and where to take them out of process rental and keep up with the maintenance.
3. desember 2025
It’s important to have a warranty
Thank yall so much I was stressed about getting a warranty for my car but yall help me I encourage people to come to yall thank yall
2. desember 2025
Giving your clients different bundles such as monthly billing or three years contract a
Polite customer service, no long wait to talk to a customer service representative. Very clear terms of business And total flexibility
21. november 2025
Were kind understandable and made it…
Were kind understandable and made it very clear what my protection would be
29. november 2025
The costumor service representative…
The costumor service representative just hung up on me at the emd of the call before i could even say thanks have a good day.. they seem annoyed at all the questions i had
21. november 2025
Svar fra Fenix Protect
We do apologize; however, I don't show you speaking with anyone in our Customer Service department. The only phone call we were able to locate was from 11/20 when you set your policy up. If you have any questions, please contact our Customer Service department directly.
I called and was advised I wasn’t…
I called and was advised I wasn’t activated when YALLL TOOOK MY MONEY ON 11/18 and the activation team is no help and the customer service saying I have to make a payment again?!?! No one is giving me answers as to why I got charged 11/18 and honestly already a bad experience and I do not like this at all and not satisfied at all.
19. november 2025
Svar fra Fenix Protect
I show you set this policy up on 11/18/2025. You then called us back on 11/26/2025 and requested cancellation. The down payment you made on 11/18/2025 was refunded back to your account upon cancellation.
FRAUDSTERS BEWARE
Firstly Shame on you for stealing hard owned money of people. This is a fraudulent company which gathers your information from various sources in case you have recently purchased a used car and baits you through a fake letter creating this sort of urgency that you need activate the warranty as soon as possible. They dont give you any receipt or acknowledgements of any products they sell through an email, even after cancellation they dont process any refund nor send an email receipt of cancellation. I am even surprised to see any 3+ ratings here , definitely they purchased them
1. november 2025
Anmeldelse skrevet uten oppfordring
Please cancel and refund my money
Please cancel and refund my money. I have been deceived and misled by your company.
15. november 2025
Svar fra Fenix Protect
We were able to review the conversation between You and our Representative. We apologize if there was any misunderstanding. However, there was no misleading or deceptive information from our Representative. He explained the policy fully and how it worked. If you are not wanting the policy, please contact our Customer Service department to assist you.
I want to cancel this BULLSHIT
I want to cancel this BULLSHIT. Yous scammed me for a warranty I didnt Even need. I will Be on the phone with Law Enforcement tomorrow morning
22. november 2025
Svar fra Fenix Protect
We did not "scam" you in anyway. You contacted us and purchased a policy on your vehicle. This account was cancelled as requested.
The agent was very helpful and help me…
The agent was very helpful and help me out a lot with my plan he was very nice and helpful
18. november 2025
Excellent service
Excellent service, very attentive staff and very comprehensive coverage.
17. november 2025
Dette er Trustpilot
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Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
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