Fedex Anmeldelser 

A parcel left the USA on 22/1 and three notifications that it would be delivered on dates that were never honoured. Three days taken off work, phone calls to be answered by an AI system that is useless, and finally getting through to a real person by saying "I've been asked to call" - even the helpful people were aghast at the lack of information, the wrong emails autogenerated with delivery dates, and the complete inability to believe anything that their systems told them. Even today's delivery was confirmed as on the van when I first called, a second call closer to the end of the day told me it wasn't on the van and that it would be Monday... AVOID THEM! The staff are really friendly but their systems work against them and email notifications are not to be trusted...

Monday, 16th February - still no guarantee that the parcel will be put on the van today, despite all the undertakings... and seems like Santry depot has one staff member as the Fedex help desk couldn't get through to the depot "because they are probably loading the van" Is this really a company or one man, his van, and an AI engine!

I ordered parcel from outside of Ireland with express delivery and the delivery time was perfectly on time. Altough there is lot to learn from how to deliver the package itself.

The parcel was left next to gate where anybody could pick it up and steal it on the way. You take picture from the goddamn door with the parcel instead of leaving it all unsafe to right next to sidewalk but I would even rather to ring the bell/knock the door to make it safely to recipient.

All this incompentence and self regard of these employees kills me.

I cannot recommend using the Fedex but was unfortunate to use it due of delivery choices. I recommend to avoid this company and look for any reliable sources for your parcels even when it can cost more.

Some valuables are not worth of risking because someone else lacking.

Company has my order 3 weeks. Almost everyday they “update” the delivery date. Unfortunately 1* is the worse rating allowed give them but that doesn’t even come close

Fedex do not give any indication at time of delivery that Custom charges and duties are due,there is no paperwork with the item - they invoice you weeks later,and then you have to work out what it is in relation to.This is at odds with how every other courier company and An Post do business.According to Revenue, customers need to be told upfront about any charges liable.It's misleading and underhand.

Terrible shipping company, the worst I ever dealt with.
They change delivery time everyday morning with no reason. Other time, you have delivery time scheduled for 5 days and then they change it again in the last minute. Nobody from there can explain the reason. You only hear " I'm really sorry" nothing else. I'm still waiting for my parcel after nearly 2 weeks from the first delivery time and don't know when I will get my parcel as their tracking system is not reliable.
I don't understand how the company with such a bad reviews still exists?
Will be avoiding them next time

the worst;
-carrier in Ireland
-operation management
-customer experience

you cannot reach out to Santry.
you never now when your signature required parcel will be delivered, you need to take entire week off to get a simple parcel.
they may simply say unavailable to deliver with dark picture.

Dealing with Fedex has been an absolute nightmare.

Needed to return a package after Christmas. When I tried to organise a pickup the website gave me one or two options for a date and when selecting a time it gave me no options. I eventually shipped it off from Dublin on the 30th of December. It’s now been stood still in Denmark since the 2nd of January - over 4 weeks ago. Bear in mind the final destination is in Denmark. Because of this I still haven’t been able to receive my refund/exchange from the company i’m returning to.

I won’t even get into how terrible their customer service is or else I’d be here all day. But to share my favourite experience - once I had finally managed to contact Fedex directly without having to answer a billion questions first, I explained my situation and was finally met with a response offering to help - asking for some details first. I provide the details and next thing I know I receive a lovely automated email stating “this address is no longer available for new messages and your email will not be actioned”…

I put up a negative claim about FedEx but in the end they reimbursed me for the product that they damaged so all in all I have to be satisfied .

Last Friday 23rd January 2026 FedEx were notified of a delivery to me from England. FedEx stated delivery would be on Wednesday 28th January 2026. On Tuesday 27th January at 5.17 am the packages were in Dartford GB and should have been in Dublin by the end of the day. There ChatBox gives a standard meaningless response to my queries. It is impossible to make human contact with FedEx and it looks like they have lost my packages.

Read This Before You Deal with FedEx!!!
This is now the second time I’ve had the misfortune of dealing with FedEx in Ireland, and I can say with confidence that this company is completely unreliable and careless.

First experience:
My parcel was delayed over three weeks with no notice or explanation. When it finally arrived, it was damaged, and to make matters worse, the driver left it outside my door without knocking — while I was at home and my car was clearly parked outside. No attempt to contact me, no responsibility taken. Customer support was utterly useless and showed zero interest in resolving anything. I accepted the loss only because the value wasn’t high.

Unfortunately, this was NOT a one-off.

Second (and far more serious) experience:
I ordered a very expensive item from abroad, they unfortunately shipped via FedEx. The parcel arrived in Ireland and was marked as “Out for delivery”. I took time off work to be at home waiting for it.

No one showed up.

By 6pm, the tracking magically updated to “Not delivered / Not attempted.”

I contacted customer support via chat to ask why a parcel that was out for delivery was not delivered. Instead of answering the question, the agent kept repeating that it was “scheduled for tomorrow.” After repeatedly pressing for a real explanation, I was finally told the truth: the driver didn’t make it because their shift ended and had to return to the depot.

No notice. No update. No courtesy.

I explained that I would need to take another day off work and asked if the delivery could be marked as urgent. I was explicitly told yes, it would be delivered the next day.

Guess what?

No delivery again.
No note. No explanation. No tracking clarity. Nothing.

At this point, I have no idea where my expensive parcel is — whether it’s lost, damaged, or stolen. Customer support is practically non-existent, the depot apparently closes earlier than stated as asked a friend to visit after their work, they went just before 6pm and doors were locked, the phone line is useless due to an automated system that prevents reaching a real person, and I live hours away from the depot - but I doubt they will have it there since the tracking details keep showing it is on a van and out for delivery and then that delivery not attempted...

FedEx sets false expectations, wastes customers’ time, and takes no responsibility when things go wrong.
We pay for a service — and when that service is this substandard, causes loss of income, wasted leave from work, stress, and potentially lost high-value items, there should be accountability and compensation.

This company has no right to treat customers or their parcels this way.

Avoid if you value your time, your money, or your sanity.

I have received a parcel shipped from Europe in 3 days!
Pat in Kilkenny is a fantastic representative of your company.

FedEx has been an absolute nightmare to deal with. They claim my package was delivered and even show a “signature” — except it wasn’t mine. The courier signed for it themselves and left me with nothing. When I contacted support, I was basically told there’s nothing they can do because their system shows it as delivered.

So apparently FedEx can mark a package as delivered, forge a signature, and the customer is just out of luck. No accountability, no investigation, no help. Completely unacceptable and deeply frustrating. I’ll be avoiding FedEx from now on.

My experience with this company is very bad , I tried to open an account with them online there are 3 steps first security password and email address ,
Secondly your full address and eircode and thirdly open a debit card account with them I tried about fifty times to open a debit account but they kept sending me a message error incorrect bank details, so I phoned them I was talking to about 10 Different people over the last two days all taken my details email and phone number but know body in fedex ever phoned me back this company has a useless customer care service just want to warn other people don’t do any dealing with them because if something goes wrong they won’t help you

I think I have all other reviewers beat.
It took 9 weeks to get delivery of my parcel. Sent from England to Ireland it was posted on December 1st. It sat in Stansted for a a few days, then went to the Netherlands for a week or two. Traveled onward to Vienna Austria stayed for three days then went to Belgium. Tired of travelling it rested there for some time. After Christmas it took up travelling again and went back to The Netherlands someone there looked at the label and decided that Ireland meant England and returned it to Kingsbury UK. After the weekend with a blinding flash of understanding someone in FedEx UK realised that Dublin Ireland meant ——-Dublin Ireland. It arrived on the 19th January.
FEDX are the most hopeless couriers in the world.

Parcel has been sitting in Dublin for a week and no delivery date. I’ve been lied to twice about delivery dates and stayed home from work expecting a delivery that never arrived

Worst service. Parcel sitting in Santry for 3 days after 12 days transit from Poland. Then the driver gets sassy. Mug.
Fools

As usual, not delivered

The worst courier. Never meets delivery deadlines. I definitely do not recommend.

An absolute joke of a company.
Sending invoiced to be paid despite emailing them with queries apparently resolved only to find more invoices for non-payments. No customer service available either.

Late delivery from a Danish company. Only their chatbot available to answer queries. No human interface available.One word only can describe their incompetence...USELESS.
I have advised my supplier of this experience and hope they will not use them again.
Tom Casey