Fedex Anmeldelser 

Ireland's Harristown Call Centre Operator Demetri extremely rude and obnoxious. 19.08.26 at 15.00. Operator Demetri, very dismissive, rude, curt and unhelpful. Would not address my question, said he had difficulty understanding english and spoke over me and cut me off in the end pulling the "do not shout at me card' spoke over me and then hung up mid sentace. Is this now the new Fedex level of customer interaction in Ireland?? The immediate following operator who answered understood my question with ease and politely and efficiently dealt with my query. Fedex, don't hire IGNORANT RUDE MEN who cant grasp english to answer calls if you want to keep customers... who are your revenue..!!!!

Tracking shows the item is in Harristown Co Dublin since last week 14th, 12 km from where I live. Yet, today on 17th I got new delivery date 18th . The item is traveling longer from Harristown to my place (12 km) than from Italy to Ireland 😶

To the FedEx Management Team / Public Review,

I am writing this as a formal complaint and a public warning to any business relying on time‑critical shipments. My experience with FedEx Ireland over the past week has been nothing short of disgraceful – a cascade of misinformation, stonewalling, and sheer negligence that has cost us days, credibility, and ultimately the shipment itself.

The facts (all documented with call logs and timestamps):

Monday: Our urgent shipment of 5 cartons (critical spare parts) arrived in Ireland via air freight. Tracking confirmed arrival.

Tuesday (AM): I proactively called FedEx to ask if any additional documentation was needed for customs. Answer: “Nothing, all in order.”

Tuesday (PM): I called again. A different agent told me that one batch had already cleared customs and would be delivered next day, while the other was still under customs review – but again, “no action required from you.”

Wednesday: Tracking still showed no updates. I called once more – now I was told that neither batch had cleared, and again, “we don’t need anything from you.” When I asked for a direct contact at the FedEx customs clearance team, I was flatly refused and advised to “look up Irish customs phone numbers online and call them myself.”

Thursday: Multiple calls. Each time I stressed the extreme urgency and asked repeatedly if any paperwork was missing. Every single agent assured me that nothing was required – they claimed they were “in touch with customs” but that customs were solely responsible for the delay, and FedEx could do nothing. Separately, I sent three emails to the FedEx clearance address provided – the only replies I received were automated acknowledgments. No human ever responded.

Friday morning: I received a voicemail from your complaints department (after they had closed a ticket earlier in the week – a ticket they closed without resolution). Now, for the first time, they told me that customs did need supplementary documents, but that the requests had “not been delivered due to an incorrect email address.”

This is an absolute fabrication.

From Tuesday onward, I voluntarily verified my contact details (phone and email) with every agent I spoke to – repeatedly. I offered to provide any missing information. I asked if there was anything, anything at all, that I could submit. Every time, the answer was a flat “No.”

And then – after I contacted my own supplier on Friday (outside FedEx), they got back to me within 15 minutes with the exact customs requirements. Fifteen minutes. Your organisation took four full days to figure out what my supplier did in a quarter of an hour – and even then, only after I had already been given the runaround.

The outcome: Your complaints team then informed me that even if I provided the documents immediately, the earliest delivery would be next Monday. At that point, I told them to return the entire shipment. The parts are now useless to us.

Fedex demanded €101 import tax and VAT for a shipment from one EU state to another EU state, when challenged on it they claimed to have made a mistake!
outrageous behaviour! avoid at all costs!

They claimed they tried to deliver my package but I wasn't at home. They never called me on the phone or rang the doorbell. They sent back the package to the shipper. Joke of a company. Avoid it at any cost.

If I didn't have to give 1 star I'd give them nothing. Why anyone uses this mob is beyond me. Said they showed up with the package but left with it. Then said twice they'd be back by 8pm and they never showed. Cannot get in touch because it's all automated voice mails that give no information. Worst customer service...actually scrap that...worst service ever from a courier.

Was notified of delivery before 2pm - waited no delivery ! Then notified by 8pm
- waited no delivery ! Now almost 9pm
and notified delivery by the end of the day ! Contacted customer service Automated .. the WORST service imaginable … NEVER ever use FEDEX ..there is nobody to speak to and they are absolutely a disaster !

This is the single worst experience i have ever had with a company, delivery attempts lied about, tracking information that is not true. administration departments that obviously do not communicate. The item is now being held before customs payment, which i have been attempting to pay them for 4 days, and on top of this they want a "customs processing fee" of €47 when they have not processed the customs. it cannot be paid on the website because the tracking number does not come back to any item, the ie-clearance@fedex email fobs you off on to 1800 number, then the 1800 number fobs you off on the payment link department. Save yourself the stress, and request that the retailer sends it through another company/ Royal mail.

The worst service! Received a gift from USA and had to pay 60% of the value in customs fees before they would deliver. This was calculated wrong by fedex and they acknowledged it and said I was a due a refund. That didn’t happen as it’s impossible to get customer service unless you have a live tracking number.
Time to contact my bank and issue a charge back. Avoid Fed ex at all costs. Complete and utter scammers.

Conveniently "lost" my parcel that was worth $600. Never deal with these scammers ever again, luckily I will be getting my money back

Worst shipping company. Shows last 6 days my order sitting in ohio warehouse and not moving. Costumer care stupid robots can't answer my question either

Fedex is a bunch of thieves and irresponsible workers, do not use their services, it is a shame to give them our money.

Avoid using FedEx if you actually want to receive your package. I was at home all day waiting for my delivery, but no courier ever showed up. I received no phone call, no message, and no attempt notice was left on my property.What is most upsetting and alarming is that they uploaded a picture of my house as 'proof' of an attempted delivery. The picture they uploaded is more than 10 years old! How do they have access to an ancient photo to fake a delivery attempt? This is completely fraudulent and unacceptable.

My package was supposed to be delivered on Wednesday. Today is Friday! It keeps being rescheduled and I am not being updated. I only know this because I keep tracking it using the tracking number provided. The driver said he 'attempted delivery' on Thursday but 'the building was closed' which is an out and out categorical lie!! the building was not closed and I cannot understand why he did not ring to check! Why are we asked to provide our phone number of the drivers are not going to use them. this is a SHOCKINGLY bad courier service and I would urge you not to use them.

Never use FedEx. They don't bother to give you any prior notice of delivery via email or SMS. When the driver arrived, he spent about 5 nano seconds outside and then left again with my package. I called Fedex but got through to a useless annoying bot (is there any other type?).
Now I have to wait at home tomorrow from 8:00 until 22:00 hours for second attempt !

No sign of positive attitude in this business! They seem to not be enjoying what they do! Their support just doesn't reply! I have been wasting so much time to hear about why my package has been stopped with 'incorrect address' for one week now, but no hope! It has already caused me to miss my project deadline.

Elke dag wordt de levering met een dag uitgesteld......
Ik hoop dat de accu in het pakket de hele tent afbrand.

If I could give minus stars, I would, was waiting on my handmade, expensive, wedding ring to arrive from San Diego. Took a total of 3 days off work as each day they said they “tried” to deliver it and no one was home, even tho I was sitting in a room I could literally see the door from and no van even pulled up let alone tried to come to the door to deliver my item. I was on the phone with them so many times and each time was told something different or just blatant lies (such as “it actually wasn’t even out for delivery today”, while I literally had the tracking to say it was out for delivery from 7.41am open on my phone) etc etc. it was eventually delivered on day 4, to be quite honest, I think it was only delivered then because I rang to complain so much. Absolutely ridiculous and awful courier service.

I have had positive experiences with FedEx deliveries. If you have a problem - yes there are robots for initial contact- but you can ask for a agent through the bot chat and you can escalate your problem to the office and a rep (human) from customer service will ring you and sort your problem. Everything has run smoothly since with no problems and the Fedex driver for my area is lovely and very helpful. Also I find if I get an email that delivery is scheduled for a particular day it always arrives but estimated delivery times on the site are only estimated and can change so I only go by the scheduled delivery email now and it's bang on.