Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Vis mer
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I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... Vis mer
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Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktopplysninger
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Storbritannia
- 01392 982018
4,6
Enestående
280 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Staff are always friendly and the…
Staff are always friendly and the clothes are gorgeous.
13. februar 2024
Svar fra FatFace - EXETER 2
Hello Kim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff at the Exeter branch
The staff at the Exeter branch, plus the range of products.
10. februar 2024
Svar fra FatFace - EXETER 2
Good Morning Barbara,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Exeter Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Svar fra FatFace - EXETER 2
Hello Terri
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I could not get the size I needed with…
I could not get the size I needed with a skirt in the sale in my local branch, and the staff were very friendly and professional and told me to try on line which I did and was very successful in obtaining one. Very good service and very speedy delivery
25. januar 2024
Svar fra FatFace - EXETER 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I am also so pleased that you found the crew in our Exeter store to be so friendly and professional. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Excellent service
Goods arrived on time. They were excellent quality though one item was not required. No problem at all with return and further item ordered and arrived. Very satisfactory service both on lone and in store.
25. januar 2024
Svar fra FatFace - EXETER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found the whole process from ordering to returning easy and speedy. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Always a great service
Always a great service! Very happy with two of my purchases and no problems when returning the rest of my order. Staff always helpful at the Exeter store 😊
12. januar 2024
Svar fra FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great online and in store discounts on…
Great online and in store discounts on excellent products! Highly recommended
3. januar 2024
Svar fra FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love our items and we look forward to welcoming you back soon. Take care, LC.
I just always love Fatface
I just always love Fatface. Great service, great quality, love the stuff. Never had any problems. My favourite shop. Only downside is its not cheap and i think their prices have gone up and I can only afford stuff when it's in the sale!
2. januar 2024
Svar fra FatFace - EXETER 2
Hello Lydia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely shop.
Lovely shop.
Great staff.
I could spend all day in there!
Love the clothes.
Spent a lot of money 💰 😉
5. desember 2023
Svar fra FatFace - EXETER 2
Hello Liz
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Decided to give thrift a go as thought…
Decided to give thrift a go as thought it a good idea. The bag has arrived so just need to sort clothes and send back.
1. januar 2024
Svar fra FatFace - EXETER 2
Hello Cher
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Wonderful and very helpful staff
Wonderful and very helpful staff. Great clothing and layout was great
28. desember 2023
Svar fra FatFace - EXETER 2
Hello Rory
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
You place an order in good faith and…
You place an order in good faith and four days later get informed they've refunded !!
Yeah good job other items don't work like that
27. desember 2023
Svar fra FatFace - EXETER 2
Hello Eve
Thank you for taking the time to leave your review.
I am sorry to hear that this happened. Sadly sometimes this can happen if multiple orders are placed for the same items at the same times, and the stock system doesn't update accordingly.
I will be sure to pass your feedback on.
Take care, LE
Svar fra FatFace - EXETER 2
Hello Anton
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fabulous company and helpful
14. desember 2023
Svar fra FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to place order
Easy to place order, speedy delivery. Return in store if not suitable. Whats not to like?!
4. desember 2023
Svar fra FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice people.The staff in Exeter's Fatface shop were…
The staff in Exeter's Fatface shop were very friendly helpful and made me feel welcomed.
The store was very bright and tidy and well laid out.
I would highly recommend Fatface.
18. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - EXETER 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Items were quick and easy to order.
11. desember 2023
Svar fra FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Well made product and friendly service…
Well made product and friendly service highly recommended.
11. desember 2023
Svar fra FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
Could only order this online but it wasn’t long before I could collect in store. Staff always very pleasant and helpful.
Well made tee shirts which wash well and keep their shape.
27. november 2023
Svar fra FatFace - EXETER 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that yo found ordering to be easy and the delivery to store quick. I hope you continue to love our products as much as we do.
Take Care, MM
Svar fra FatFace - EXETER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Dette er Trustpilot
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