Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Vis mer
Selskapet har svart
I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... Vis mer
Selskapet har svart
Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktopplysninger
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Storbritannia
- 01392 982018
4,6
Enestående
280 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good customer service
28. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - EXETER 2
Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback! Take care – CD
Great, chill store
We were served by Nathan in the Exeter store today, really great experience. He helped with some selections and sizes that weren't out on the floor and was generally just really kind and helpful. We would definitely come back again. Really chill atmosphere overall.
21. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores with Nathan. We hope you love your purchase and look forward to welcoming you back soon. I will make sure to pass this on!
Take care. -SW
Svar fra FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item and it fits well, we look forward to welcoming you back soon.
Take care.- SW
Really helpful
Really helpful staff made helped me find items and looked in store room to find items.
26. april 2024
Svar fra FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.
Shop experience was not good said they didn't have my size in the shop or on line. Went home and bought then on line.
Bought on line . Service was fine
30. april 2024
Svar fra FatFace - EXETER 2
Good afternoon Nigel,
I'm sorry to hear you have had this experience in our store.
Please be assured your review has been raised. However, we're happy to hear you were able to find your size on our website.
Take care, LC.
Poor communication
I ordered my goods on 22/4/24 to be collected in store in 3 to 5 working days notification by email.
After a week I d hadn’t received any emails so I telephoned on a Tuesday,the Exeter branch and was told they could see the order but as it was sale and there were lots of orders it may take 7 to 10 days so to call back in a few days
Therefore I phoned again on the Saturday nearly 2 weeks after the initial order and was told it was in and had been there since the 25/4/24
Where was the promised email ??
23. april 2024
Svar fra FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave us your review.
I am sorry to hear you are yet to receive your Click and Collect order. We apologise for any disappointment or inconvenience caused.
I have just emailed you now to follow up with this.
Take care. -GM
All the staff were very helpful
All the staff were very helpful, especially Chester
4. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
That boy upstairs was very nice and…
That boy upstairs was very nice and welcoming
3. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - EXETER 2
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you found our crew in the Exeter store to be so nice and welcoming. I will be sure to pass your lovely comments on to the team.
All the best, MM
very helpful staff
very helpful staff, specifically chester who helped us with our shopping choices
4. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We'll be sure to pass your feedback on.
We hope you love your purchase and look forward to welcoming you back soon.
Take care, -LA
Svar fra FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I love the quality and the sizing of…
I love the quality and the sizing of Fat Face clothes.
12. april 2024
Svar fra FatFace - EXETER 2
Good afternoon, Gerry.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Svar fra FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
It's always a nice shopping experience
It's always a nice experience going into a Fatface store. Clothing is presented really well, and easy to find. Staff are always friendly and helpful too
28. mars 2024
Svar fra FatFace - EXETER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to shop online
Easy to shop online. Good choice of sizes. Returns in store are really easy. Clothes are good quality.
28. mars 2024
Svar fra FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality, and service. We look forward to welcoming you back soon!
Take care.- GM
Love the products and the shops make…Exeter
Love the products and the shops make you feel welcome.
21. mars 2024
Svar fra FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Svar fra FatFace - EXETER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The quality of the items is excellent…
The quality of the items is excellent and delivery was very prompt. I am regularly buying items as they are fashionable and real value. I have become a true fan.
30. mars 2024
Svar fra FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
Svar fra FatFace - EXETER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Dress
The quality of the cloths, they fit well and the delivery was very fast. Brilliant.
20. mars 2024
Svar fra FatFace - EXETER 2
Hi Margaret,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
Bought two long sleeved tops
Bought two long sleeved tops , one white one dark green. Received package within a few days, items were as described so all good
15. februar 2024
Svar fra FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Dette er Trustpilot
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