Farmfoods Anmeldelser 

724
TrustScore 2.5 av 5

2,7

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Se hva andre synes

Vurdert til 1 av 5 stjerner

Budget-focused frozen food chains like Farmfoods Ltd primarily stock highly processed, pre-packaged convenience items. Because these products are manufactured for a low price point and a long shelf-l... Vis mer

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Vurdert til 5 av 5 stjerner

Dunfermline Branch. Had a problem with an item that was continually out of stock, despite the fantastic staff reordering on a daily basis. Reported it to Customer Services who had the Area Manager... Vis mer

Vurdert til 1 av 5 stjerner

Never been nor would I! Tell the people whoever deliver your leaflets that when it says don’t put them through a door that say don’t or says no leaflet etc not to do it because out of principle I wo... Vis mer

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Vurdert til 3 av 5 stjerner

Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledge... Vis mer

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Informasjon om virksomheten

  1. Supermarked
  2. Leverandør av matprodukter
  3. Dagligvarebutikk

Skrevet av virksomheten

Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.


Kontaktopplysninger

2,7

Under middels

TrustScore 2.5 av 5

724 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 97 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,7

Alle anmeldelser

(724)

152 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Amazing Service

I visited the Horbury Road store in Wakefield and whenever I get served by Paul - he always give the most amazing service, he is the epitome of it. Can’t thank him enough for always brightening my day.

15. desember 2025
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Svar fra Farmfoods

Hi Maira

Thank you for taking the time to share those lovely comments about Paul from our Horbury Road shop. I have today passed these comments onto him to ensure that he has seen them!

Kind regards

James Curran

Vurdert til 2 av 5 stjerner

I bought a toffee cheesecake with nothing on it

I bought a frozen toffee cheesecake from Farmfoods and it had NO toffee or any topping at all. It was just a sad beige circle, honestly just disappointing.

13. desember 2025
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Svar fra Farmfoods

Hi Sir/Madam

Thank you for taking the time to write about this issue, I am sorry to hear that the product was not up to your standard. If you could contact our Customer Services team, I'd be happy to look into this further.

Kind regards

James Curran

Vurdert til 3 av 5 stjerner

Great shop but more like Aldi at the tills

I love Farmfoods, food is really reasonable, plenty of choice and some great deals, they have built a new one in Cowplain in Waterlooville, I used to shop there but they have employed some young guy that seriously needs to slow down, I used to shop after I finished my night duty at 8am so lovely and quiet, I would go to the till and he would honestly scan it like Aldi, I would still be putting in on checkout and it was piling up other end, then he would ask for money and once you paid he would start scanning others even though you were still packing, just awful, did it a few times and I thought enoughs enough, ive gone back to Asda, sort this member of staff out, spoken to others and they all said the same

20. november 2025
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Svar fra Farmfoods

Hi Sir/Madam

Thank you for taking the time to let us know about this experience in Cowplain and please accept my sincere apologies for this! If you could contact our Customer Services team, quoting your reference number (1003287JC), with the date and time of your recent visit, I would be happy to look into this further.

Kind regards

James Curran

Vurdert til 5 av 5 stjerner

The cheapest shop

The cheapest shop, full of good staff

8. desember 2025
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Svar fra Farmfoods

Hi Tomas

I am glad to hear you are so happy with our prices and our teams! If you could contact our Customer Services team, quoting your reference number (1003182JC), I would be happy to get your comments passed on on for you.

Kind regards

James Curran

Vurdert til 1 av 5 stjerner

I purchase some seasoned pork belly but…

I purchase some seasoned pork belly but after cooking they tasted like gone off meat inedible.I started to use farm foods my mistake they sell ofel unfit for a dog beware!

2. desember 2025
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Svar fra Farmfoods

Hi Barry

I'm sorry to hear about the issues you've had with the Pork Belly that you've purchased at Farmfoods. If you could contact our Customer Services team with the full product name, best before date and batch code, we would be happy to investigate this further with the supplier. Your reference number is 1002924JC.

Kind regards

James Curran

Vurdert til 1 av 5 stjerner

Farmfoods doesn't honour it's own coupons

Used Farmfoods for a long time and always downloaded their money off coupons. Never had a problem until today, spent over £120.00 and handed over the coupons as usual. Cashier replied sorry we're not honouring online vouchers. Well thanks, I'll go back to Iceland

27. november 2025
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Vurdert til 1 av 5 stjerner

Unprofessional staff

Unprofessional staff members at Kirkcaldy shop.
Empty shelves
That was second time in this shop and I will not return.

26. november 2025
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Svar fra Farmfoods

Dear Andrea

Thank you for your recent comments regarding our Kirkcaldy shop and please accept my sincere apologies for any inconvenience caused. I have passed these comments onto the Area Manager responsible for the shop to look into further.

If you could contact our Customer Services team, quoting your reference number (1002781JC), I'd be happy to look into this further.

Kind regards

James Curran

Vurdert til 5 av 5 stjerner

Brilliant value.

Brilliant value on many products i.e 15 eggs 1.99p, milk, 2.5 kg of meat under a 10er...best value beats the bigger supermarkets...

23. november 2025
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Svar fra Farmfoods

Hi Sir/Madam

Thank you for those kind comments and I'm so glad you're happy with the value offered at Farmfoods! I have shared your kind comments with our Commercial team!

Kind regards

James Curran

Vurdert til 1 av 5 stjerner

Chicken bleach

I use farm foods regularly, but they have just changed their chicken breasts to a qualiko product the meat is halal and there is a lot of countries on the bag. when cooking it smelt of bleach,and even my dogs would not eat it profit before quality.shame on you

15. november 2025
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Svar fra Farmfoods

Hi Sir/Madam

Thank you for getting in touch.

While we do sell Qualiko Chicken Breast Fillets, we do still sell our 1kg Farmfoods Chicken Breast Fillets in all of our shops also. Notwithstanding this, I am sorry to hear that the product you purchased was not up to quality. If you could contact our Customer Services team at info@farmfoods.co.uk, quoting your reference number (1002041JC), that would be appreciated.

Kind regards

James Curran

Vurdert til 1 av 5 stjerner

Farmfoods true story of my self

I am warning all possible customers who shop at Farmfoods store about today's truth about what happened to me at Farmfoods on Tong Street. Everyone knows that almost every item in the store says that if you buy two, the price is different, or if you buy three items, the price is the same. I used to be a frequent customer at this grocery store on Tong Street, but from today I will avoid shopping with them. Today I chose two items one was buy two items pay this much for both or one item is £9.99 if you buy two both are £15 but it was a lie, when I noticed I went back to the Farmfoods store and asked for help from a friendly girl when I explained to her she couldn't help me, I asked if I could explain to the manager what she did and called him. He almost blamed me for today's purchase, then he started blaming other customers, allegedly because they mixed up the goods in the refrigerators and the employees didn't do it. The manager didn't show any kindness like the girl before him, but Rafal said that I have to accept that I paid, so it turns out that they are stealing from us customers in the way they do. Who knows what I would rather buy, how many times this happened. The manager was very frivolous and showed no respect for me as a customer, he was rude, and when I pointed out to him that what happened to me today was wrong and I would have to leave feedback to warn other customers, he said, "Do whatever you want." You are all M*fi*a in the shop

21. november 2025
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Svar fra Farmfoods

Hi Sead

I'm sorry to hear about this issue in our Bradford Tong Street shop. If you could contact our Customer Services team on csteam@farmfoods.co.uk with the transaction number and date from your receipt, that would be appreciated. If you could contact our Customer Services team quoting your reference number: 1001970JC, that will enable us to help us further.

Kind regards

James

Vurdert til 1 av 5 stjerner

No hand warmers my hands very cold like…

No hand warmers my hands very cold like very

17. november 2025
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Svar fra Farmfoods

Hi Khyron

Thank you for contacting us about this one. The decision to discontinue the 2pk Hot Hands Hand Warmers was a commercial one and I am sorry for any inconvenience this has caused. I have today passed your comments onto our Commercial team for their information.

Kind regards

James Curran

Vurdert til 1 av 5 stjerner

I bought farmfoods own quarter pounder…

I bought farmfoods own quarter pounder beef burgers 8 pack just because I thought they wasn't bad value for a fiver .
My mistake as they were absolutely garbage .
They had no flavour at all or texture once cooked it was like eating a slice of sponge cake which was absolutely bland .
Even if farmfoods were selling this product in there own name for 10 pence a box I would never buy them because they are so disgusting.
Whoever decided that this product was good enough to sell under the farmfoods brand needs to be fired

15. november 2025
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Svar fra Farmfoods

Hi Anthony

I'm sorry to hear that you're disappointed with one of our products. In order for me to pass this onto our supplier to investigate, if you could contact us at csteam@farmfoods.co.uk, quoting your reference number (1001530JC), that would be helpful.

Kind regards

James Curran

Vurdert til 1 av 5 stjerner

Hardly surprising they have a low rating

I will paste over some of the content of my email request, that they have failed to respond to:
"You send emails with the limited time offers on, however, the items are not necessarily in stock. I understand that perhaps demand would be high, however, unless you make the effort to have more stock available, there will not be enough to go round. I have been to the Halesowen store three times to get the offer on the 18 omega fish fingers for 99p. Not once have they been in stock. Furthermore, from the small space allocated for this item, it is clear that stocks would not last five minutes. It's not just time wasted, but also money getting there.

Are you purposely deceiving customers, just to get them through the doors? I might as well just walk up the road to my local Asda, the amount of money it's costing me every time.

Look forward to your reply."

The offer is out of date now.

Perhaps the matter should also be reported to Trading Standards.

12. november 2025
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Svar fra Farmfoods

Hi Sir/Madam

Please accept my sincere apologies that you did not get a reply to your email. I have been unable to locate this. If you could email csteam@farmfoods.co.uk, quoting your reference number, 1001528JC, I'd be happy to look into this further.

Kind regards

James Curran

Vurdert til 1 av 5 stjerner

I visited the mitcham surrey store last…

I visited the mitcham surrey store last week and it was a mess empty shelfs stock in the wrong freezers just felt generally unloved and dirty

6. november 2025
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Svar fra Farmfoods

Hi Steve

Thank you for contacting us about the issue in our Mitcham shop and please accept my sincere apology for this! I can see from our records that my colleague Leah has replied to your email on this.

Kind regards

James Curran

Vurdert til 5 av 5 stjerner

Love this shop only started shopping…

Love this shop only started shopping here this year but it’s great.
Amazing prices and some big brands

Frozen chicken and fish are amazing value.

Also the gyoza are amazing £12 in Wagamamas and they are a box for a £10. Sell out quickly though

10. november 2025
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Svar fra Farmfoods

Hi Nick

I'm delighted to hear that you are so happy with Farmfoods and that you're a new customer of ours! I would also be happy to look at the stock levels of the Gyoza if you are finding it sells out too quickly. If you could contact our Customer Services team on csteam@farmfoods.co.uk, quoting your reference number (1001510JC), I'd be happy to look into this further.

Kind regards

James Curran

Vurdert til 5 av 5 stjerner

Favourite shop

Been using this discount store for a while now, my favourite place to shop, the discounts are amazing, and I find the frozen food is a fraction of other supermarket prices, for example I bought some Birds Eye breaded chicken for 99p, went into Asda and the same chicken is £3.75. They offer money off coupons if you spend a certain amount , and usually have multi buy deals , such as 3 packets of cheese for £5.

25. oktober 2025
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Svar fra Farmfoods

Hi Sir!

I'm delighted to hear that you are so pleased with the pricing in our shops! We work hard to ensure that our products are the best possible deal!

Kind regards

James Curran

Vurdert til 5 av 5 stjerner

I've been to the Carlisle store three…

I've been to the Carlisle store three times only as this is the nearest shop which is over 25 miles away.
Good quality, especially the frozen salmon, competitive pricing and very helpful and polite staff.

Spent about £100 each visit to make it worthwhile

20. oktober 2025
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Svar fra Farmfoods

Hi Sir/Madam

Thank you for those kind comments about the Carlisle shop, and I'm also glad to hear you're enjoying our frozen Salmon! I've passed your comments onto the team!

Kind regards

James Curran

Vurdert til 4 av 5 stjerner

Best place for bulk buy and frozen food

I used to shop regularly at Farmfoods and found that you can buy top brand items at really good discounted prices. The only downside is that some products may be close to their expiration date. However, the price difference compared to other supermarkets is significant.

Another benefit of shopping at Farmfoods is that if you register your email address on their mailing list, they send you money-off vouchers. This adds extra value to your purchases. Additionally, if you buy in bulk, you can save even more.

I usually go to the Farmfoods in Leigh Park, Havant. The staff there are very friendly, parking is easy, and the store is not too crowded. Overall, I would definitely recommend Farmfoods .

5. november 2025
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Svar fra Farmfoods

Hi Linto

Thank you for those lovely comments relating to Leigh Park which I have shared with the team. We're also happy to hear that you are reaping the benefits of our conditional spend vouchers! Whilst we do try to ensure that our products have a sufficient amount of dates left to use them, we do always factor this in to pricing.

Kind regards

James Curran

Vurdert til 5 av 5 stjerner

Amazing staff at the LLanelli branch. SA15 3EQ

This review if for the staff at Llanelli branch.
SA15 EQE
I would like to leave a review for for the amazing staff at the Farmfood store in Llanelli. SA15 3EQ.
The staff at this store are truly amazing.
Nothing is too much trouble them.
They give the impression of being genuinely interested in helping me which is a real credit to them.

They offer to load my car as I always purchase cases of drink, pet food and large sacks of dog biscuits and I am waiting on 4 bone replacements.

Both the manager and the assistant manager are very professional, kind, caring and approachable as are the rest of the staff.

I hope the staff are given the recognition they so rightly deserve.
Thank you so very much. You are all true stars.

Kind regards
Linzey

4. november 2025
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Svar fra Farmfoods

Hi Linzey

Thank you for these lovely comments relating to our Llanelli shop! Having checked our records, I can see that my colleague Emma received your kind comments yesterday and has passed them onto the team at the shop, and also the senior management team responsible.

Kind regards

James Curran

Vurdert til 1 av 5 stjerner

Sent pictures of mould on there bag of…

Sent pictures of mould on there bag of potatoes and received no reply or apology even though showed receipt and pictures. So be careful what you buy. Please also note sent pictures of complaint to Farm foods no reply received. Showed what a professional company and service they give to us the public.

24. oktober 2025
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Svar fra Farmfoods

Hi Mr Newman

I am sorry to hear about the issue you have had with mouldy potatoes purchased from one of our shops. I've checked through our records and I'm unable to find any correspondence with your name. For this, I can only apologise. If you can forward your email to us at csteam@farmfoods.co.uk, quoting your reference number (1000647JC), I would be happy to pick this up and resolve it for you directly.

Kind regards

James Curran

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