Absolutely fantastic customer service! I’ve contacted Fanhome a couple of times now, and every time their staff have been friendly, polite and genuinely keen to help sort things out. It’s refreshing t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Once everything sorted out it was great but as I was signing up I wanted to double check that I signed up for premium and it would have been helpful if there was a message on my account that the subsc... Vis mer
Selskapet har svart
Well, I love models anyway of any kind but these models to build are above and beyond so good and I’m so looking forward to building my first ever one from yourselves
Selskapet har svart
Awesome service and very friendly staff I spoke with on the phone to sort out an issue. The DeLorean build is an exciting project and i cannot wait for each delivery to arrive. The quality and attenti... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Kontaktopplysninger
Storbritannia
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4,1
Bra
12k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I received my first items in a timely…
I received my first items in a timely manner..
28. september 2026
Svar fra Fanhome
Hi Derrick,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Fanhome Experience
I am really enjoying building the model from scratch I have started on another one while I wait for most assembly parts being send wished they would send the subscriptions faster as I am enjoying the build to much.
5. oktober 2026
Svar fra Fanhome
Hi Fraser,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
There has never been a problem with…
There has never been a problem with fanhome, always good customer service.
11. oktober 2026
Svar fra Fanhome
Hi Frazer King,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Svar fra Fanhome
Hi Adam C,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Always check your delivery
Always seems to be missing something in my delivery but the team replaces it quickly.
7. oktober 2026
Svar fra Fanhome
Hi Christopher,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Svar fra Fanhome
Hi Beth,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Svar fra Fanhome
Hi Jerome,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Naja eigentlich Marck ich keine Abos…
Naja eigentlich Marck ich keine Abos aber auf ihrer Seite war das alles super erklärt dar habe ich einfach eins abgeschlossen ich hoffe das ich das nicht bereuen werde
10. oktober 2026
Svar fra Fanhome
Hallo Rene Aquarlove,
Vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihr Abonnement/Ihren Kauf genießen. Ihre Unterstützung bedeutet uns viel, und wir freuen uns darauf, Ihnen weiterhin jeden Monat großartige Erlebnisse zu bieten!
Mit freundlichen Grüßen,
Das Team von Fanhome
Need more single sales options
Your prices are fair and shipping efficient with good timing. However, you only started letting customers know they could buy singles. I don't want to buy ALL the ships, but certain models (probably a majority of them) I would love to have. This includes a number of past ones. I understand preferring subscriptions, but there are those of us who have limited shelf space. I would like to see more of that options and prossibly offering past ships again. (Ebay doesn't have all of them.
26. september 2026
Svar fra Fanhome
Hi John,
We appreciate you sharing your experience with our models. Your feedback is very valuable to us, and we will take it into account for future improvements.
We hope you continue enjoying the collection!
Sincerely,
Fanhome
Great customer service
Great customer service! They respond quickly and are easy to talk to. I’ve had a very good experience communicating with them.
10. oktober 2026
Svar fra Fanhome
Hi Alexandre,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Svar fra Fanhome
Hi Luke,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Customer service did a good job
Customer service did a good job. I got to speak to a person and they were able to suspend my subscription for a bit.
10. oktober 2026
Svar fra Fanhome
Hi JL,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Great item came and the delivery was…
Great item came and the delivery was delivered when at the date and was delivered with care
17. september 2026
Svar fra Fanhome
Hi Michael,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Svar fra Fanhome
Hi Rolf,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
When i speak to an agent either on…
When i speak to an agent either on ohone or via livechat, my experience has always been very well handled in a prompt and professional matter.
9. oktober 2026
Svar fra Fanhome
Hi Nick,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Everything went great good Clear…
Everything went great good Clear customer service I still need to know about the Lord of the Rings Sauron subscription when will it be coming.
6. oktober 2026
Svar fra Fanhome
Hi Katie,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Svar fra Fanhome
Hi Shane,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
They helped resolve issues even while I…
They helped resolve issues even while I was being treated for burn injury.
Thankfully everything is sorted and I can begin construction of the model.
Thank you fan home team.
9. oktober 2026
Svar fra Fanhome
Hi Michael,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Svar fra Fanhome
Hi Rebecca,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Wish it better made
24. september 2026
Svar fra Fanhome
Hi Donald Bercume,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.