Product ok but shipping was terrible, ordered on 16/04 with a 2 day delivery was tendered to DHL on 23/04 only after I asked where it was, you forgot to ship and blamed DHL for the delay, parcel was... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
DPD waarschijnlijk in fout . Bestelling 20 dagen onvindbaar . Doch door Noach Falan parts mooi opgelost in drie dagen . Bedankt hiervoor ! TIP heb tas gevonden via Youtube Duitse site Scooteria... Vis mer
From the initial consultation to the final packaging, everything was simply excellent! Falan Parts offers a wide range of brands that are hard to find elsewhere, and many of them are available di... Vis mer
Paar tassen besteld voor mijn Vespa. Goede kwaliteit en correcte prijs. Vlotte levering via DPD. Professioneel advies gekregen. Niet “onmiddellijk” antwoord via whatsapp, maar dat is ook niet n... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Kontaktopplysninger
Nederland
- info@falanpart.com
- falanparts.com
4,4
Enestående
382 anmeldelser
Har svart på 45 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
No me enviaron el faro trasero
No me enviaron el faro trasero (Piloto Trasero SIP LED | PIAGGIO ZIP II/ZIP SP)
Por lo demás los intermitentes de alante y los de atrás y el faro ahumado llegaron bien y todo perfecto
6. august 2025
Svar fra falanparts.com
Estimado Aleix:
Gracias por tu reseña. Nos alegra ver que estás satisfecho con las piezas que recibiste.
Sin embargo, nunca pediste una luz trasera. ¿Estás seguro de haber escrito una reseña para la empresa correcta? Recibiste exactamente lo que pagaste y, después de preguntar al respecto, no respondiste a nuestro correo electrónico.
Me parece un poco extraño. Por favor, ponte en contacto con nosotros.
Saludos,
Equipo de Falan Parts
Commande passée facilement
Commande passée facilement, livraison rapide et conforme au délai annoncé
7. august 2025
Svar fra falanparts.com
Chère Jessica,
Nous vous remercions pour votre avis et votre commande.
Au plaisir de vous revoir bientôt.
Cordialement,
Équipe Falan Parts 🌞
Ales bestens
7. august 2025
Svar fra falanparts.com
Hallo Simone,
Genau so gefällt es uns :) Viel Spaß mit dem Korbset!
Viele Grüße,
Team Falan Parts 🛵
Sehr schnelle Lieferung
Sehr schnelle Lieferung. Die Qualität der bestellten Ware ist hervorragend.
12. august 2025
Svar fra falanparts.com
Hallo Michael,
Wir freuen uns sehr, dass Sie mit den Teilen und unserem Service zufrieden sind.
Viel Spaß! Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! :)
Viele Grüße,
Team Falan Parts 🛵
Great !!!!!
8. august 2025
Svar fra falanparts.com
Dear Marcelo,
Thank you for the review.
We appreicate it, and we hope you will enjoy the parts.
Best regards,
Team Falan Parts 🛵
reliable and fast delivery
6. august 2025
Svar fra falanparts.com
Dear Christian,
Thank you for the review.
We are happy to see that you like the service we profide 😀. Hope to see you again soon.
Best regards,
Team Falan Parts 🛵
absoluteley horrorfying experience
absoluteley horrorfying experience. no email is answered "at the first time", after waiting minmum 2 days and longer, or no answer follows. i always had to send email twice a time, even it is holiday, this is not ok organised here. then after waiting three weeks of my order, you tell me after( i asked again where my order is) almost 4 weeks, that this has been a stock fail ,my topcase is not available any more..??? wow!
no info, no mail, lost so much time, unbelievable, got infomations only, when i asked it before, really disapointed so annoying..never again sorry
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra falanparts.com
Dear Angelique,
Thank you for the review.
Sadly, your review is not genuine, which is something we do not appreciate. Please consider rewriting it to something honest. A one-star is no issue, but make it truthful.
You willingly placed an order while we were closed for five weeks. You were well aware that you had to wait for such a long time for a discount.
When you placed the order, you had information on when it would be shipped, and we mentioned that our email replies are delayed.
As soon as we returned from holiday, we sent you an email that, sadly, the part you ordered was out of stock due to a system error on our side. We emailed you about this within a reasonable period (37 hours after opening). And we gave you a solution for a top case paint matched to your colour that is out of production (no longer being made). This would have been at extra costs, ofcourse, since it would be a job for a painter. In our opinion, a great solution is to get a product that you can not get anywhere else anymore. And that for a small extra charge. But instead, you called it ridiculous to pay for such a thing, even though you didn't know the price of the additional charge.
After we sent the email, you replied very angrily and unprofessionally. But when we tried explaining it to you, it only seemed to get worse. As you, for some reason, placed this review and opened a claim with PayPal... Even though we had offered you a refund or a paint-matched top case ourselves. Meaning, a PayPal claim was the last thing you should have done :(
To conclude, the long wait time was not our fault. You decided to wait. The product was out of stock, which was our fault. We apologised and tried to find a solution for you, but you straight up declined. If we were not closed, we would have contacted you within a day to let you know the part is no longer available. We always replied to your emails within one working day (in working times) and helped you out with any questions or comments. As all your questions, which were a lot, got replied to :)
Please do not order from us again if this is how you go about your business.
Best regards,
Team Falan Parts 🛵
Good customer service
Falan parts has generally been great to deal with. I had an issue with a rack I had ordered and they w we re helpful, transparent and fair. Would absolutely do business with them again
26. juni 2025
Svar fra falanparts.com
Dear Nolan,
Thank you for the review.
Sadly tracking does not always go as planned :( But happy that you liked our service.
Hope to see you back again soon!
Regards,
Team Falan Parts 🛵
Fast snd easy!
18. juni 2025
Habe meine 13 Zoll BSM Räder für meine…
Habe meine 13 Zoll BSM Räder für meine Vespa schnell erhalten und alles passt perfekt.
Immer gerne wieder.
26. juni 2025
Great customer support
Had everything I wanted. Responded quick to concerns I had with a shipping issue which they helped to resolve.
26. juni 2025
Magazzino ben fornito
17. juni 2025
Pas parfait
Article arrivé dans les délais.
Les trous du porte bagage pour mon Vespa GTS ne correspondaient pas tout à fait. J’ai du rectifier un peu pour que ça marche.
13. juni 2025
Vorsicht – absolut unseriöser Händler!
Ich habe einen Artikel bestellt, der laut Shop innerhalb von 2–3 Tagen geliefert werden sollte. Nach Ablauf der Lieferzeit kam nichts an. Mehrere E-Mails blieben komplett unbeantwortet, auch telefonisch war nie jemand erreichbar. Der Artikel wurde auch nach Wochen nicht geliefert. Auf keinerlei Kontaktversuche wurde reagiert. Letztlich blieb mir nichts anderes übrig, als über den PayPal-Käuferschutz mein Geld zurückzufordern – vom Verkäufer selbst kam keinerlei Rückmeldung oder Lösungsvorschlag. Absolut enttäuschend und unseriös. Hier bestelle ich nie wieder!
2. juli 2025
Anmeldelse skrevet uten oppfordring
very good experience
28. mai 2025
The lure of Vespa aftermarket parts...
They had what I needed in stock, the price was as expected, shipping was okay but held up at UK customs - no fault of Falan. Good experience - I'll be back for more.
3. juni 2025
Dette er Trustpilot
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