Helaas was er een koppelstukje kapot gegaan. Via de site een nieuwe besteld en deze was erg snel binnen. Helaas bleek het niet het juiste onderdeel omdat ik in het bezit ben van een oudere Fairybell.... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Don't waste your time. Ordered from them. Heard nothing for a week. Chased them, only then did they claim they hadn't sent it because my address was incomplete. Informed them my address was correct... Vis mer
A cable on my tree broke when I was dismantling it yesterday. This morning, I emailed customer service to confirm the correct replacement part. I was surprised to receive an answer approximately... Vis mer
I ordered on 24th November and attempted to cancel immediately but was told it was impossible. The item is still not here and I’ve been told it’ll be delivered tomorrow despite it never moving. I’m... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Stap in een magische wereld en vier het feestelijke seizoen met Fairybell®. Onze unieke LED vlaggenmastkerstbomen brengen een feestelijke sfeer in jouw binnen- en buitenruimte waar vreugde, warmte en geluk samenkomen; het winter seizoen op zijn best!
Kontaktopplysninger
Pastoor Ossestraat 61, 7609 RX, Almelo, Nederland
- 0547-769022
- info@fairybell.com
- fairybell.com
3,2
Middels
97 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Stekkers misvormd.
Opzetten was makkelijk, de elektra aansluiten een ramp. Bijna alle stekkers zijn "misvormd". Uiteindelijk gelukt om alle stekkers aan te sluiten op 1 na. Hier waren beide stekkers dusdanig misvormd dat na veel werk eindelijk de stekker erin zat, maar het moertje was ook zo misvormd dat die er niet opgedraaid kon worden. Nu met duct tape vastgezet. Dat terwijl ze toch behoorlijk duur zijn! Had wel een betere kwaliteitscontrole kunnen zijn. Lijkt wel van Ali Express....
10. desember 2023
Anmeldelse skrevet uten oppfordring
1 streng kapot
1 streng kapot, s,avonds besteld volgende dag al in huis. Even er weer tussen gezet dat ging snel en we genieten weer volop van de fairybell.
5. desember 2023
Anmeldelse skrevet uten oppfordring
Bomen met omweg besteld
omdat wij met een omweg de bomen moeten bestellen
Is er echt wat voeten in de aarde nodig voor dat je de bomen thuis heb. Het is met hulp en meedenken van Fairybell gelukt om ze te bestellen. Ze komen deze week nog binnen. ik weet helaas nog niet hoe ze er uitzien maar
5. desember 2023
Anmeldelse skrevet uten oppfordring
Bestelling werd tijdig en proper…
Bestelling werd tijdig en proper afgeleverd.
1. desember 2023
Anmeldelse skrevet uten oppfordring
Het product is niet volledig.
Het product is niet volledig.
Er mist een afdopping aan een van de lichtstrengen, waardoor de gehele verlichting niet waterdicht kan worden aangesloten.
Zojuist gebeld met de klantenservice.
Ik wacht de reactie af.
4. desember 2023
Anmeldelse skrevet uten oppfordring
Hoi elk jaar moeten we nieuwe…
Hoi elk jaar moeten we nieuwe lichtsnoeren bestellen. Hij heeft maar 1 a 2 mnd gebrand zonder problemen. Vorig jaar weer wat kapot. Doen we nu nieuwe erin, en komen we er weer achter dat de andere ook gaat knipperen. Het is heel dun en erg kwetsbaar
4. desember 2023
Anmeldelse skrevet uten oppfordring
Weinig instructies. Product is top als het eenmaal…
Het product is top als het eenmaal staat, maar qua instructies is het wel mager hoor.
3. desember 2023
Anmeldelse skrevet uten oppfordring
Resultaat mag er zijn.
's Avonds in het donker perfect, montage instructie en de kwaliteit van de stekkers mag beter.
1. desember 2023
Anmeldelse skrevet uten oppfordring
Een snelle levering in 2 dagen Was het…
Een snelle levering in 2 dagen Was het goed verpakte Paket al bij mij in Duitsland.
25. oktober 2023
Anmeldelse skrevet uten oppfordring
Guarantee not worth a lot
Within a couple of weeks one of the strings stopped shining, clear to me a mistake in the product. Although the string was replaced by Fairybell by an internet process, making me doubt by every step, they leave it to the customer to replace the string. While being a big tree, this is not something you do that easy, it costed me quite some time. For up to 500 Euro for a Christmas tree, you may expect a different service and better customer approach. How about elderly and less handy people Fairybell?? You really do your outmost best to avoid contact with the customer. Congratulations with the negative NPS score on the CX experience!
14. januar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Fairybell
Dear J K,
We are very sorry for this very late response, but we were not able to access this account last season. Thank you for your feedback.
Again, sorry for the very late response and inconvenience it caused to you. We hope we can help you this season anyway!
We hope to welcome you soon in our webshop again.
Thank you for your understanding.
Best, Team Fairybell.
UK Import duty and additional charges will be made
Looks like a UK website and does not make it clear that UK Import duty and other additional charges will be made when the goods are shipped from the EU.
30. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Fairybell
Dear SMG,
We are very sorry for this very late response, but we were not able to access this account last season. Thank you for your feedback.
We changed our policies and this issue is no longer applicable from now on. All shipments to the UK will no longer include import duties and additional charges as we pay these in advance. Again, sorry for the very late response and inconvenience it caused to you.
We hope to welcome you soon in our webshop again.
Thank you for your understanding.
Best, Team Fairybell.
1st order never arrived, second delayed.
Made an order on 23rd November and got a tracking number straight away. This never progressed from the tracking status of ‘label created’. When I emailed customer services I was told the item had been despatched but when I challenged this they confirmed actually it hadn’t due to problems in the warehouse. After numerous emails to customer services I was eventually told on the 13 December that the parcel had been returned to them by ups (again tracking number didn’t reflect this) and was offered a refund.
Reordered immediately and item was despatched and went through the ups network properly second time around although was delayed due to their being a missing commercial invoice from the seller. This was quickly rectified after contacting customer services but have just been informed this will now arrive after Christmas.
Disappointing service in the run-up to Christmas for an expensive Christmas item.
23. desember 2021
Anmeldelse skrevet uten oppfordring
Ordered a light up flagpole tree from a…
Ordered a light up flagpole tree from a UK supplier and after 4 months of delayed delivery, re-sending the original order with yet another delay, ordered from Fairybell in the Netherlands... sent to UK in less than 48 hours, emailed by their customer service almost instantly after order saying a complimentary UK plug adapter was being sent. Excellent exemplary service. They should teach our UK companies a thing or two... HIGHLY RECOMMENDED
27. november 2021
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.