Broken pair of glasses were sent. Clearly they had been defective in production as the bridge was clearly cracked. It’s disappointing for the company to send broken products without checking them. It’... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
J'ai cherché cette vielle mais parfaite pour moi monture pendant des années après l'avoir porté et usé énormément. Je cherchais à la retrouver grâce à Internet, je l'ai retrouvé chez vous et j'ai eu u... Vis mer
Selskapet har svart
zakupione oprawki on line , wszystko w porządku, czas oczekiwania się wydłużył z powodu wymiany oprawek na produkt bez usterek. DHL express i oprawki są już ze mną.
My experience with purchasing my glasses from eye-oo was amazing from ordering to delivery. The glasses are amazing and just what I ordered. I will definitely order from them again.
Informasjon om virksomheten
Om eye-oo
Skrevet av virksomheten
Established in Italy on 02/02/2020, eye-oo.com is a multi-brand destination that dares to be different. We bring you the latest models from sought-after fashion brands and push boundaries by curating innovative pieces from cutting-edge designers and emerging brands. We're not just about established names; we're about redefining eyewear.
At the heart of eye-oo.com is a high-end network of independent opticians across Italy, and their expertise is part of what makes us different. Guided by a commitment to exceptional service, we offer a shopping experience defined by care, authenticity, and attention to detail. Our commitment to quality, authenticity, and value is unwavering.
We're your trusted partner in the world of designer eyewear. Discover eye-oo.com as your destination for exquisite designer eyewear, with a stunning collection of designer sunglasses for men and women.
eye-oo discounts
Skrevet av virksomheten
- Join Our VIP Club
- Sign up for our newsletter and receive a special gift – enjoy a discount on your first purchase!
100% Authentic
Official Brands Only
At eye-oo, we guarantee that every product you purchase is 100% genuine and official.
We work directly with top luxury eyewear brands, never with third parties, so you can trust that your eyewear is authentic. All items are shipped in their original packaging.
To give you added peace of mind, we offer a 14 day return period on all our products.
Kontaktopplysninger
via De’ Musei 4, 40124, Bologna, Italia
- 051 0826807
- customercare@eye-oo.com
- eye-oo.com
eye-oo deals
4,4
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Package got lost never delivered and…
Package got lost never delivered and they refuse to refund my order or offer any help with the tracking. They say a full refund is not possible even though i never got the package. Edit on their response: contact ever since my lost package has been very slow, they keep messing up the delivery and replies on my mails take very long.
15. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra eye-oo
We’re very sorry to hear about your experience.
Unfortunately, we are not able to identify your order with certainty from the information provided in this review alone.
If this relates to the shipment we believe it may refer to, the parcel has not been declared lost by the carrier and a case has already been opened with FedEx to investigate the delay. While a shipment remains active with the carrier, we first need to allow the delivery process or investigation to be completed before determining the appropriate resolution.
Please contact our Customer Service team with your order number so that we can verify the shipment and assist you directly.
We sincerely apologise for the delay and frustration caused.
Excellent service
J'ai cherché cette vielle mais parfaite pour moi monture pendant des années après l'avoir porté et usé énormément. Je cherchais à la retrouver grâce à Internet, je l'ai retrouvé chez vous et j'ai eu un excellent service tellement que je n'y croyais pas jusqu'à ce que je les ai en main aujourd'hui même alors je tiens en remercier toute l'équipe, si jamais se cache encore une paire identique dans vos locaux, faites-moi signe! Merci pour tout ! Je suis vraiment heureuse de les avoir encore pour quelques années !
3. oktober 2026
Svar fra eye-oo
Merci infiniment pour votre magnifique avis et pour vos 5 étoiles !
Nous sommes ravis d’avoir pu vous aider à retrouver cette monture que vous cherchiez depuis si longtemps. Nous avons également essayé d’en trouver une seconde pour vous, mais malheureusement sans succès jusqu’à présent.
Merci encore pour votre confiance et votre gentil message.
Svar fra eye-oo
Thank you for choosing eye-oo. We look forward to assisting you again soon.
Had a perfect experience
Had a perfect experience! I have a high prescription and they did everything they could to get me the glasses I wanted! Big shout out to Mia for her help! Highly recommend 👍
5. oktober 2026
Svar fra eye-oo
Thank you so much for your wonderful review and recommendation!
We’re especially happy to hear that our team could help you find the right solution for your prescription and get you the glasses you wanted. We’ll be sure to pass your kind words on to Mia.
We look forward to assisting you again in the future.
Svar fra eye-oo
¡Muchas gracias por su reseña!
Nos alegra saber que valoró nuestro servicio como profesional, rápido y seguro.
Gracias por confiar en eye-oo. Esperamos volver a atenderle pronto.
Svar fra eye-oo
Tusind tak for din anmeldelse!
Vi er glade for, at vi kunne være der for dig og hjælpe, da der opstod problemer med leveringen hos DHL.
Tak for din tillid til eye-oo. Vi håber at kunne byde dig velkommen igen snart.
Alles hat sehr gut geklappt die Brille…
Alles hat sehr gut geklappt die Brille entsprach voll
meinen Erwartungen
2. oktober 2026
Svar fra eye-oo
Vielen Dank für Ihre Bewertung!
Es freut uns sehr, dass alles reibungslos geklappt hat und die Brille Ihren Erwartungen voll entspricht.
Vielen Dank, dass Sie sich für eye-oo entschieden haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Exelente calidad atención y servicip
2. oktober 2026
Svar fra eye-oo
¡Muchas gracias por su reseña!
Nos alegra mucho saber que quedó satisfecho con la calidad del producto, la atención recibida y nuestro servicio.
Gracias por confiar en eye-oo. Esperamos volver a atenderle muy pronto.
Un cordial saludo,
eye-oo
Déception totale
Vous proposez un produit que finalement vous n'avez pas. Comment vous comprendre commercialement ? Puis pour le remboursement, je dois me débrouiller avec votre partenaire qui ne me rembourse toujours pas et préfère me proposer une démarche fastidieuse. Nous nous reverrons plus jamais ! Sûr.
1. oktober 2026
Svar fra eye-oo
Nous sommes sincèrement désolés pour cette expérience.
Nous comprenons parfaitement votre déception : l’article commandé s’est malheureusement révélé indisponible au moment de la vérification finale, et nous regrettons vivement cette situation.
Concernant le remboursement, celui-ci a bien été initié de notre côté. Les délais nécessaires pour que les fonds apparaissent ensuite sur votre compte dépendent toutefois du prestataire de paiement et, le cas échéant, de votre banque. Ces délais ne sont malheureusement pas sous notre contrôle direct.
Nous comprenons néanmoins combien cette attente peut être frustrante et restons bien entendu disponibles pour vous accompagner si vous avez besoin d’informations complémentaires.
Veuillez accepter toutes nos excuses pour les désagréments occasionnés.
Bien cordialement,
eye-oo Customer Service
Super sending of package
27. september 2026
Svar fra eye-oo
Thank you for taking time to leave a review, we appreciate it and look forward to assisting you again in the future.
Svar fra eye-oo
Vielen Dank für Ihre Bewertung!
Es freut uns sehr, dass alles zu Ihrer Zufriedenheit war.
Wir hoffen, Sie bald wieder bei eye-oo begrüßen zu dürfen.
Glasses were delivered with a slight…
Glasses were delivered with a slight delay, but still 5 stars for the customer service. You’re doing great job
25. september 2026
Svar fra eye-oo
Thank you so much for your kind words and the five stars.
We’re sorry the delivery took a little longer than expected, but we’re really glad our Customer Service team was able to make the experience a positive one. We look forward to assisting you again in the future. Enjoy your new glasses!
Svar fra eye-oo
Grazie mille per la sua recensione! Siamo felici che abbia apprezzato il servizio.
Grazie per aver scelto eye-oo, speriamo di rivederla presto.
Wszystko w porządku
Wszystko w porządku , okulary orginalne szybka obsługa dziękuję 🤩
26. september 2026
Svar fra eye-oo
Bardzo dziękujemy za opinię! 🤩
Cieszymy się, że wszystko przebiegło sprawnie i że są Państwo zadowoleni z okularów oraz szybkiej obsługi.
Dziękujemy za zaufanie do eye-oo i mamy nadzieję, że wkrótce znów będziemy mogli Państwa obsłużyć.
Pozdrawiamy serdecznie,
eye-oo Customer Service
La experiencia hacido genial me gustó…
La experiencia hacido genial me gustó el servicio
26. september 2026
Svar fra eye-oo
¡Muchas gracias por su reseña!
Nos alegra mucho saber que tuvo una buena experiencia y que quedó satisfecho con nuestro servicio.
Gracias por confiar en eye-oo. Esperamos volver a atenderle pronto.
Sehr zuverlässig
Hat alles super geklappt. Gute Kommunikation.
Orginal RayBan Sonnenbrille. Gut verpackt bei mir angekommen.
26. september 2026
Svar fra eye-oo
Vielen Dank für Ihre schöne Bewertung!
Es freut uns sehr, dass alles reibungslos geklappt hat, Sie mit der Kommunikation zufrieden waren und Ihre Ray-Ban Sonnenbrille sicher und gut verpackt bei Ihnen angekommen ist.
Vielen Dank für Ihr Vertrauen in eye-oo.
Herzliche Grüße
eye-oo Customer Service
They have products listed that are…
They have products listed that are permanently out of stock, but that they keep saying are in stock to draw you into the website
22. september 2026
Svar fra eye-oo
We’re very sorry for the inconvenience caused.
The product was incorrectly shown as available due to a technical issue on our website. We identified the problem and have since removed the item from sale. We sincerely apologise for the confusion and frustration this caused, and we appreciate you bringing it to our attention.
simplemente perfecto
Conseguí localizar las gafas que quería, hice el pedido y lo aboné desde el móvil el 5 minutos. Resultó que el modelo exacto que tenían era negro brillo y no negro mate, me ofrecieron devolver el pedido, yo acepté el producto en brillo, me compensaron ofreciendo un pequeño descuento y el producto llegó a Granada por DHL en 3 ó 4 días desde Italia. Acabo de abrir el paquete y está todo impecable. Simplemente perfecto.
Serán mi tienda de gafas de referencia en el futuro, por su fiabilidad.
21. september 2026
Svar fra eye-oo
Muchísimas gracias por compartir su experiencia con tanto detalle.
Nos alegra especialmente saber que, pese a la diferencia inicial en el acabado del modelo, pudimos encontrar una solución satisfactoria y que sus gafas llegaron a Granada rápidamente y en perfectas condiciones.
Que considere eye-oo como su tienda de referencia en el futuro significa mucho para nosotros. Gracias de verdad por su confianza.
Un cordial saludo,
eye-oo Customer Service
Svar fra eye-oo
Thank you for taking time to leave a review. We appreciate it and look forward to assisting you again in the future.
Why did you cancel my simple order that…
Why did you cancel my simple order that i really want. Thank you for your time -Austin :)
21. september 2026
Svar fra eye-oo
We’re sorry for the confusion regarding your order.
The order was placed using bank transfer as the payment method but we have not received the payment. As the order was unpaid, it was automatically cancelled.
We would of course be happy to assist you if you would still like to place the order using an available payment method.
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