Exotic Pets Anmeldelser 

158
TrustScore 3 av 5

2,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

Update - received an email reply and offered a refund in postage difference with explanation that it must have been a packing error when shipped. Absolutely no reply to email communication, fir... Vis mer

Vurdert til 5 av 5 stjerner

My Trinidad dwarf sling and live food arrived safely and well packed after a short delay due to freezing temperatures which is understandable and in the spiders best interests. Will highly recommend a... Vis mer

Vurdert til 5 av 5 stjerner

I have made many purchases from Exotic Pets, the first being an aquatic sharp ribbed newt. They gave me excellent advice about habitat, temperature and food etc. Following their advice my newt, and 4... Vis mer

Vurdert til 1 av 5 stjerner

they send wrong colour/badly mishapen products due to crushed in packaging and then refuse to send you returns labels so you can get your refund for wrong products?! Try to lie saying they packed rig... Vis mer

Informasjon om virksomheten

  1. Dyrebutikk

Opplysningene stammer fra ulike eksterne kilder

Exotic-Pets.co.uk offers a great range of exotic pets for sale - from spiders and snakes through to frogs, toad and tortoises. We also offer a great range of livefood, dried food and pet supplies - from starter kits and housing through to heating, lighting and books about your pet.


Kontaktopplysninger

2,9

Middels

TrustScore 3 av 5

158 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,9

Alle anmeldelser

(158)

4 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

New snake, great experience!

After purchasing some Neon day geckos months ago and having a great experience with exoticpets I decided to get my first snake. Gemma was great in advising me what would be the perfect snake for me due to my big enclosure and she sent me a selection of the more friendly snakes to choose from. All the feeding records were sent to me too. The snake arrived today safe and sound and he's beautiful. You can tell this company really care where thier animals are going. 10/10 experience and will use everytime if I plan to get any more exotics. On behalf of Earthworm Jim we thank you.

25. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I recently bought two Indian stick…

I recently bought two Indian stick insects, which are doing really well. Exotic Pets offer a prompt service with excellent care taken to ensure livestock is securely packaged. Their website has lots of information on the care of exotic pets and are happy to answer queries on the care of exotics. I would definitely recommend them, and will purchase again.

17. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Happy African land snail

Excellent communication and updates when my order was delayed due to bad weather. My African land snail arrived yesterday well packaged and still warm from heat pack. The snail is very healthy from the care it has received from exotic pets. Thank you very much

24. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The communication was great

The communication was great. I was kept updated from placing the order to receiving my beautiful Milli (pede)
She arrived next day, well packed and is healthy and just gorgeous! I will be getting her a friend soon. :) :)
Thank you to the Exotic pet team.

24. november 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Cork bark delight.

Ordered a piece of cork bark for my 'Orchidarium'. What I received was an amazing piece of natural art, which will help make my 'orchidarium' look stunning. Thank you 'Exotic Pets'.
Very happy indeed. 👍😃P. S. When I add said bark, I will forward pics. 👍

6. november 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing people, knowledge & customer service …

Amazing people with a true love for all the animals! Their knowledge is fantastic and I cannot thank them all enough. I visited after recently getting my first jumping spider who wasn’t eating they provided all the tips and tricks to and variety of foods to try and today he has successfully taken down his first meal worm! I cannot thank them enough for all their support and for sharing their knowledge with me :) This was my third visit and each time the customer service is phenomenal! See you again soon!

20. juli 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A⭐️⭐️⭐️⭐️⭐️

Excellent Servce I have been going to Exotic pets
For many years I first got my tortoise sheldon , and today bought a lovely rainbow budgie , they have beautiful birds and lots to choose from, chels who was very helpful helped us choose , she was very experienced, and professional, this I a lovely family run business, 5 ⭐️⭐️⭐️⭐️⭐️ for the lovely staff and especially Chelsea, would highly recommend, A***** thanks see you soon 👍

17. juni 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fantastic service

Fantastic service, I highly recommend. Gemma & the team offered sound advice and demonstrated the utmost diligence throughout.

23. mai 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service

Great service, very professional and definitely won't sell to anyone they think is incapable or doesn't meet their standards which is refreshing.

8. juni 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Insects arrived dead

Sent me dead insects and didn't apologise for this
Undersold me 25 dubia roaches. I bought 60 I received 35.

Claimed I wasn't in. But didn't turn up to my house. I was in the courier didn't turn up just sent me an email and I had to collect it Tuesday because they were not open over the bank holiday. Shipped it a day late should have been shipped on Thursday but it was shipped on Friday. Wouldn't buy from these again only reason for 2 stars is because they closed my account with any hassle whatsoever. But when pointing out with evidence on social media block your account. Take accountability for the actions. Don't ship out dead insects. Or at least if tell your customers if there is a new batch. I'd have rather waited over the bank holiday for some fresh ones than to send out dead ones.

27. mai 2023
Anmeldelse skrevet uten oppfordring
Logoen til Exotic Pets

Svar fra Exotic Pets

Thank you for leaving us a review.

Firstly, as we attempted to inform you on the phone, these were perfectly healthy when we sent them, they were fresh in that morning.

All standard livefood deliveries can take 1-2 working days after ordering as stated on our order pages. These will be ordered into stock specially for you and then dispatched at the first opportunity; this is to ensure they are as fresh as possible prior to you receiving them. Depending what time your order was placed, it can sometimes miss the cut off for ordering and we will add it to the next delivery to us.

We guarantee live arrival if they are received the following day - We cannot be held responsible if you miss the delivery and your insects are held until you rebook the delivery. If you insist that you were in then your issue is with Royal Mail not us. We would politely suggest that you take accountability for this as you are misdirecting your anger over this issue towards us.

Best regards
Gemma

Vurdert til 5 av 5 stjerner

Fantastic supplier of all things exotic

Absolutely impressed with our baby bci, he came well packaged and protected, has clearly been well cared for and handled appropriately, and the service, communications and delivery were excellent, will definitely be using exotic pets as our new supplier of all things reptile.

20. april 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

orchid mantis

i ordered two mantis to weeks ago and they arrived yesterday looking well after being held back for cold weather delay

i also cant fault the shop with anything as it clearly shows they put the health of all animals first

would 100% shop with them again and will ne reccomending them to anyone who asks

31. januar 2023
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

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