Both the customer service team and the cleaning crew were incredibly professional and supportive. The entire process, from getting a quote to scheduling the appointment and arranging payment, was seam... Vis mer
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We have given our 2 bed 2 bath flat in Royal Docks for end of tenancy deep cleaning. They did an amazing job with it, three people showed up and started working slowly but thoroughly. They have even t... Vis mer
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Absolutely excellent service, just as their name suggests! I was worried about putting my flat up for sale because it hadn't been deep cleaned in over four years. When I saw the finished result, I w... Vis mer
The friendly team of three did a fantastic job with the end of tenancy cleaning of our property, which was relatively filthy. The cooker, oven and fridge are immaculate, considering their age. A thor... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Excellent House Cleaners, your trusted partner in maintaining a pristine environment for your home or business. Excellent House Cleaners is a subsidiary of Excellent Services registered in England and Wales under company registration number 15431728. Waste Carrier Licence number: CBDU441224 registered address 51 Burnell Close, London, HA8 8YZ. As a cornerstone of the Excellent Services Company, we offer a comprehensive range of cleaning services tailored to meet your needs. Our dedicated team specializes in various cleaning solutions, including deep cleaning services, end of tenancy cleaning, after builders cleaning, carpet and upholstery cleaning, appliance cleaning, and office cleaning. We take pride in our commitment to using state-of-the-art equipment for vacuuming and steam cleaning, ensuring a thorough and efficient job. We also prioritize the environment and your safety, using eco-friendly products that are gentle yet effective. Our highly trained teams are meticulous in their work, leaving no corner untouched. At Excellent House Cleaners, we believe in the quality of our service, which is why we have a unique policy. We don't charge our customers in advance; payment is only due once you're completely satisfied with the results. Trust us for a cleaner, healthier space, and experience excellence in every service we provide
Kontaktopplysninger
51 Burnell Close, London, HA8 8YZ, Edgware, Storbritannia
- 02036330469
- info@excellent.services
- excellenthousecleaners.com
4,8
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Outstanding service and great value!
Both the customer service team and the cleaning crew were incredibly professional and supportive. The entire process, from getting a quote to scheduling the appointment and arranging payment, was seamless and hassle-free. The cleaning quality was fantastic, and their quote was unbeatable (nearly half the price compared to other companies). Highly recommended!
17. august 2026
Anmeldelse skrevet uten oppfordring
Thay are experienced person
Thay are experienced person. Given excellent service. Will call them again when needed
17. juli 2026
Anmeldelse skrevet uten oppfordring
Very friendly nothing to much trouble…
Very friendly nothing to much trouble I'd recommend them to any one I'm so impressed by them if I need anything else doing I'll be ringing them again done my son's bedroom today my landing stairs and my corner sofa its spotless thank you so much reasonable prices as well
7. juli 2026
Anmeldelse skrevet uten oppfordring
Cleaning
Absolutely excellent service, just as their name suggests! I was worried about putting my flat up for sale because it hadn't been deep cleaned in over four years. When I saw the finished result, I was amazed. Every room was spotless, and I was especially impressed with how they removed all the limescale from the bathrooms—they looked like new.
A big thank you to the hardworking team for their outstanding job. I have no doubt that I will use their services again
22. juni 2026
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I booked an end-of-tenancy cleaning for…
I booked an end-of-tenancy cleaning for my flat with Excellent Services Company at very short notice because my flight was scheduled for the same day. Honestly, the service exceeded all my expectations. Everything was handled smoothly and professionally from start to finish.
A special thank you to Adam and his colleague, who did an outstanding job. They worked efficiently within a very limited time and left my flat absolutely sparkling. I was so impressed by their attention to detail and dedication.
I am truly grateful to the company and the entire team for making such a stressful day much easier. I highly recommend Excellent Services Company to anyone looking for reliable, professional, and high-quality cleaning services. Thank you once again.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Nothing excellent about this service
Nothing excellent about this service. Charged my landlord for a professional end of tenancy clean and only performed a domestic clean. Make sure you check do your quality checks because they will charge you for work they haven't done.
EDIT: Following my review, I was contacted by the company who threatened legal action if this review wasnt removed within 24 hours. My review stands and is supported by photographic evidence.
UPDATE: After unsuccessfully trying to have my review removed, the company followed up and offered a gesture of goodwill to resolve this matter which I have accepted.
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Excellent Services
We are disappointed that this review remains published, as our investigation established that you were not our customer and had no contractual relationship with our company.
The booking, quotation, payment, and all communication regarding this service were made with the individual who instructed us. We have no record of any correspondence, complaint, booking, invoice, or payment from you. Nearly a month after the service had been completed, this review appeared without any prior attempt to contact us to discuss any concerns.
Once we became aware of your review, we contacted Trust pilot and provided evidence that you were not our direct customer. We also contacted you directly to explain our position and requested that the review be removed, as we believed it did not meet the criteria of a genuine customer review. We remain surprised that Trust pilot decided to retain the review despite the evidence we submitted.
We then contacted our actual customer, who confirmed that they had not raised any complaints with us. Nevertheless, as part of our commitment to customer satisfaction, we offered them a complimentary re-clean if required.
Although you were not our customer, we still made every effort to resolve your concerns. We first offered a complimentary re-clean, which you declined because you had already arranged alternative cleaning. We then made an unconditional goodwill payment towards the additional cleaning costs you stated you had incurred, despite having no contractual obligation to do so. This offer was accepted.
We are therefore disappointed that the review continues to suggest we failed to resolve the matter. Throughout this process, we acted professionally and in good faith, making every reasonable effort to reach an amicable outcome.
We welcome honest feedback from genuine customers, whether positive or negative, as it helps us improve our services. However, we also believe reviews should accurately reflect the experience of the person who contracted our services. We stand by the evidence we have provided and remain committed to delivering high standards of service to all of our customers.
Perfect
The cleaning was perfect and the quotation was fairly reasonable! They arrived right on time, did a thorough job, and even sent a video after the cleaning was finished. I highly recommend Xarib and his team
16. juni 2026
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I had my end-of-tenancy cleaning done…
I had my end-of-tenancy cleaning done by the Excellent Services team, and I would like to express my heartfelt thanks for their hard work and professionalism. They did an outstanding job, leaving the property in immaculate condition. Even my landlord was pleasantly surprised by the results, and thanks to their excellent service, my deposit was returned in full.
I would definitely recommend this company to anyone looking for reliable and high-quality cleaning services. I will not hesitate to use Excellent Services again in the future whenever I need professional cleaning.
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Excellent Services
Thank you so much for your wonderful review and kind words!
We're delighted to hear that you were happy with our end-of-tenancy cleaning service and that the property was left in immaculate condition. It's especially rewarding to know that your landlord was impressed and that your deposit was returned in full.
We truly appreciate your recommendation and your trust in Excellent Services. Thank you for choosing us, and we look forward to assisting you again whenever you need professional cleaning services.
I'd like to say how pleased I am with…
I'd like to say how pleased I am with the service I received. Excellent Services did a fantastic job, and I fully recommend them. From the very beginning, their communication was outstanding. The team was hardworking, professional, and attentive throughout the entire process.
Even after they had finished, they checked to make sure I didn't need any extra help, which I truly appreciated. They left my flat sparkling clean—honestly, it looked even better than it did before I moved in!
Thank you to the whole team for such an excellent experience. I would not hesitate to use your services again and highly recommend Excellent Services to anyone looking for reliable and high-quality service.
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Excellent Services
Thank you so much for your wonderful review!
We're delighted to hear how pleased you were with our service, communication, and the dedication of our team. Knowing that your flat looked even better than before you moved in is the highest compliment we could receive!
We truly appreciate your recommendation and kind words. Thank you for choosing Excellent Services, and we look forward to helping you again in the future.
Professional job
Professional job. Delighted with Abubakr & the work done.
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Excellent Services
Thank you for your kind review!
We're delighted to hear that you were pleased with the service and the work completed. We'll be sure to pass your compliments on to Abubakr, who will be thrilled to know his efforts were appreciated.
Very much sub standard
Very much sub standard. So many cupboards left dusty. Non functioning Fire place still had so much ash when I came back to check . Carpet cleaning didn’t take out many stains (although that is acceptable as it’s hard).
They however did clean dishwasher gutter and kitchen hood well.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Excellent Services
Thank you for taking the time to share your feedback.
We are sorry to learn that you were not fully satisfied with the service provided. However, we would like to clarify that we were only made aware of these concerns approximately one month after the cleaning was completed. Unfortunately, no photographs or videos of the areas mentioned were provided when requested, which made it difficult for us to properly assess the issues raised.
Customer satisfaction is extremely important to us, and we always encourage clients to contact us as soon as possible if there are any concerns. We offer a 48-hour free re-clean guarantee specifically so that any overlooked areas can be addressed promptly and efficiently.
Following an internal review with our team, we also noted that several tasks, including cleaning the fireplace, dishwasher gutter, and kitchen hood, were completed as complimentary extras, despite not being included in the original quotation. Our team carried out this additional work in an effort to exceed expectations and ensure your satisfaction.
As a gesture of goodwill and to protect our reputation for quality service, we contacted you directly and offered a complimentary re-clean despite the concerns being raised outside our guarantee period. This offer was declined.
We genuinely value all customer feedback, both positive and negative, as it helps us improve our services. While we respect your opinion, we feel that this review does not fully reflect the additional work undertaken, the support offered, or our efforts to resolve the matter.
We wish you all the best and thank you for giving us the opportunity to serve you.
The cleaning quality was exceptional
The cleaning quality was exceptional, everyone was really helpful from the booking to the day of the job. All communication was clear and the process was super simple. Would definitely recommend!
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Excellent Services
Thank you for your wonderful review!
We're delighted to hear that you found the cleaning quality exceptional and that the entire process, from booking to completion, was smooth and straightforward. Your recommendation means a lot to us, and we truly appreciate your kind words.
9 out of 10!
Apart from a lack of communication where the personnel could not find our property, the rest of the service was very good. The operative was very polite and worked hard and we are pleased with all results.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Excellent Services
Thank you for your feedback.
We appreciate your comments and apologise for the initial difficulty in locating the property. We're pleased to hear that the rest of the service met your expectations and that our operative was polite, hardworking, and delivered great results.
Thank you for choosing us, and we hope to assist you again in the future.
It is important for people to understand that awareness and respect are very important when dealing with others. They help ensure better, more professional, and more effective services and interactions.
The services were excellent. Their work is well-organised, professional, and clean. We really appreciate their efforts and would like to thank them for their support.
24. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Excellent Services
Thank you for your thoughtful and kind review.
We completely agree that awareness, respect, and professionalism are essential in creating positive and effective interactions. We're delighted to hear that you found our service well-organised, professional, and delivered to a high standard.
Your appreciation means a great deal to our team, and we are grateful for the opportunity to support you. Thank you for your trust and kind words.
The two cleaners worked so hard all…
The two cleaners worked so hard all day. We couldn't be happier with the results they did a superb job. The property was very run down and they transformed it. Thank you
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Excellent Services
Thank you for your lovely review!
We're delighted to hear that you're so happy with the results. Our team takes great pride in their hard work, and it's wonderful to know they were able to transform the property and exceed your expectations.
Thank you for choosing us, and we truly appreciate your kind words!
Cleaning service that shines
it was a Saturday and I needed a cleaning service to come that very day.... not only did they come on time, the 2 men that came, did a great job of an after building works clean on a property that was so filthy ..... I would highly recommend them and I will definitely be using their services again.
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Excellent Services
Thank you for your wonderful review!
We're delighted we could help at short notice and provide a same-day service when you needed it most. It's great to hear that our team arrived on time and did such a thorough job with the post-builders clean. We truly appreciate your recommendation and look forward to assisting you again in the future.
Salad and team were great
Salad and team were great - really helpful and I do recommend
17. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Excellent Services
Thank you for your kind review!
We're delighted to hear that Salad and the team were helpful and provided a great service. We truly appreciate your recommendation and look forward to assisting you again in the future.
The friendly team of three did a…
The friendly team of three did a fantastic job with the end of tenancy cleaning of our property, which was relatively filthy. The cooker, oven and fridge are immaculate, considering their age. A thorough professional job! We are so pleased and thank you team
Victoria Durham
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Excellent Services
Dear Victoria,
Thank you so much for your wonderful review and kind words.
We're delighted to hear that you were pleased with the end of tenancy clean and that our team was able to make such a difference to the property. It's especially rewarding to know that the cooker, oven, and fridge came up so well despite their age. Our team takes great pride in delivering a thorough and professional service, and your feedback means a lot to us.
Thank you for choosing us and for taking the time to share your experience. We’ll be sure to pass your compliments on to the team. We wish you all the best and would be delighted to assist you again in the future.
Really amazing cleaning service
Unbelievable job the flat looks like new, really happy with the results and was done quicker than I expected! Would definitely use their service again and highly recommend you should too!
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Excellent Services
Thank you so much for your fantastic review!
We're thrilled to hear that you're so happy with the results and that your flat looks like new. Our team takes great pride in delivering a thorough and efficient service, so it's wonderful to know we exceeded your expectations.
We truly appreciate your recommendation and kind words. Thank you for choosing us, and we look forward to helping you again whenever you need us.
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