everwash.com Anmeldelser 17

Terrible. The app is always down. Even with a monthly subscription you never get to use it. Customer service sucks. The car was I was going to was crap and the dryer would literally blow for 20sec and leave your car soaked

Falsely sold the package when attempting to get a wash. Didn't explain I would be billed excessively every month. Sold it as a one time sign up for a year. To top it off it was a bad wash. My car was still dirty in spots.

I’m really disappointed with my experience using EverWash. I pay $30 a month, and you’d think the process would be simple, but every time I scan in, the machine gives me no instructions at all—no “stop,” no “drive through,” nothing. Because of that, I tried scanning again, assuming the first one didn’t register. Instead, I got a message saying I was out of scans for the day.

What made it worse is that there was no way to reset my day or get a temporary code so I could actually use the wash later. I ended up paying for a service I couldn’t even use. For a monthly subscription, the system should be much more user-friendly, and support should offer a solution when things go wrong. Right now, it just feels frustrating and not worth the cost.

Subscription cancelled- Company Refuses Refund

I subscribed to contactless car wash plan expecting a convenient, ongoing service. I used the service just for one time. Since the service was not good i decided to cancel the subscription a year ago but they continued charging my credit for a full year.
I contacted customer service requesting for a refund but they responded that a refund was not possible on the grounds that I had “utilized the services” in the past - completely ignoring the fact that my subscription had been cancelled.
This is not acceptable business practice. it is only lawful(and fair) to offer a refund or prorated credit. Refusing to do so shows a lack of accountability and disregard for customers.
I will be reporting this matter to the Connecticut Department of Consumer Affairs and the Better Business Bureau, as this company continues to charge for a service not longer received.
Consumers should be cautious before subscribing to this company - there is no guarantee you will receive what you paid for, and customer support seems unwilling to take responsibility when issues appear.

I purchased a membership, and the location I selected shut down for repairs and renovations, making it impossible for me to get my car washed. I reached out three times over two weeks requesting either a refund or to transfer my membership to another location, but received no response. When I finally heard back, EverWash denied my request, claiming they were not responsible for the closure.

EverWash, your customer service is severely lacking…not only in timely handling of issues, but in refusing to allow a location change or provide a refund when a customer cannot use the service.
It’s amazing how quickly you can grab a customer’s cash but then neglect making it right for them when something goes wrong!!

Extremely poor customer service/business model.

Over the past year, I’ve tried multiple car wash locations and more than 50% of the time, the wash is unable to be started due to an ‘error connecting to the server’.

When you contact customer support, 1 time out of 10 they will be able to start it remotely, however they usually just tell you to go away for a couple of days and try again, giving you a 2/3 day extension of your billing cycle.

Whilst I appreciate the sentiment, the last 3 attempts to wash my car, 3 days apart each time have all been unsuccessful. The company has a strict no refund policy and I’ll ensure I never give them another cent.

I discovered that I was being billed monthly even though I froze my account as my car was damaged in an accident and needed a lengthy repair. When I called to ask for a refund I was told that was not their policy. When I told them that the email I received when freezing the account stated verbatim "You have frozen your EverWash membership at /////. Your membership will unfreeze on the date you selected in the EverWash App, or when you decide to manually unfreeze on your own." They said they would not refund and "have a nice day".

I subscribed to contactless car wash plan expecting a convenient, ongoing service. Unfortunately, the only car wash location available in my town was closed permanently, making it impossible to use the service I was paying for.
I contacted customer service and explained that the facility is no longer operational and that I cannot reasonably continue the subscription. However, the representative (Abby P., Rochelle B.) responded that a refund was not possible on the grounds that I had “utilized the services” in the past - completely ignoring the fact that the service is no longer being provided at all.
This is not acceptable business practice. When a company can no longer provide the service for which a customer prepaid, it is only lawful(and fair) to offer a refund or prorated credit. Refusing to do so shows a lack of accountability and disregard for customers.
I will be reporting this matter to the California Department of Consumer Affairs and the Better Business Bureau (as well as exhibits of construction present and unavailability of the area), as this company continues to charge for a service that no longer exists in my area.
Consumers should be cautious before subscribing to this company - there is no guarantee you will receive what you paid for, and customer support seems unwilling to take responsibility when issues appear.

— Evgenii Belinskii
(Long Beach, California)

They charge me twice after I put my account on hold.

I froze the service. I thought this froze it for good until/if i wanted to restart it. I found out they kept charging me monthly and twice what i signed up for. Then they would not refund me for the months they restarted the service i didn't know of. Be sure to cancel fully. The made me choose between 1 mo. refund or 3mo free.

This is my second time trying to use this service, my initial time, app never worked, called to cancel and supposedly went through, but then I find that I had been charged for another 3 months after cancellation. After calling customer service, representative told me that they would do a courtesy refund since this was my first time complaining.
Fast forward until today, 8.22.2025 and told at car wash that they couldn't find membership or plate #. Mind you that I had already had 2 or 3 washes on this account. A couple of hours prior, I sent a message to customer service for a QR code. I call customer service, the woman tells me that my subscription has been cancelled due to my being a "serial promo code user and membership canceller, to which I told her was BS and was told that there was nothing that she could do about. The app and company suck and anyone that I know that has it, I will strongly advise them to cancel before they get screwed,
,

The spot free rinse is leaving spots all over my car. What kind of chemical is in that rinse? I usually put a presoak on for a few minutes, pressure wash, then presseure rinse. I follow with a lengthy spot free rinse. I've been a reluctant member for three months. I can't be paying money for bad results.

Recieved email that my account was flagged because of unauthorized car using my account
Called customer service and asked when this happened, they could not tell me ,they told me to call another #, called that number and got the asst. Manager she could not tell me but also blamed me, transfered to operation manager he blamed me,called the Vip customer service number and they told me i have to go to the carwash that i was using and they could tell me , go to carwash and the person there said to call customer service, called the owner of red rino carwash and and talked with him hours later got a call from another person from everwash and he blamed it on the computer system.
Everwash customer service is not very helpful

Horrible experience!!! The company billed me 3 monthly memberships in one month. I tried to cancel 2 of the memberships online. They said since I cancelled them I can not get a refund. I could not get a hold of anyone by phone!!! Absolutely horrible customer service!!! They are money hungry.

I had a monthly subscription for the top tier car wash. 2 days after the billing period started I scanned the QR code but the wash did not start. Since this was not the first time I had a problem with EverWash I cancelled and asked for a refund since Inhad no washes during the billing period. They argued that since I went to the car wash it counted as a wash even though it did not work.

Everwash sends out promotional e mails but does not stand behind them. I was sent a promotional code for one month for a $1 if i renewed my membership. Once i signed in i was mot able to use the code and was charged $30 instead. They’re very deceptive and refuse to make things right. I don’t recommend dealing with these shady folks

Mike my customer service agent was very swift and helpful. Support time was less then a minute.