Overall my time with Everhem and the team was very poor. From the lack of installation process, missing pieces for the install, back and forth with support team, and the overhype of the actual materia... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Everhem is a GAME CHANGER! I'll never buy window treatments anywhere else again. They make the process so easy and seamless, and their customer service is so hands-on too. I've ordered window treatmen... Vis mer
Everhem has taken all the stress out of window treatments! Choosing shades and drapery has always seemed overwhelming, and having such a thoughtfully curated website plus personal input from both Ada... Vis mer
The website itself was easy to navigate, and the product purchase process was really smooth. Afterwards, I received no confirmation email, and no response to the initial email I sent through the help... Vis mer
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Kontaktopplysninger
USA
- everhem.com
3,5
Middels
125 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Best ordering process and the quality…
Best ordering process and the quality of the product is incredible. We keep coming back for more!
5. april 2022
We really appreciate you helping us…
We really appreciate you helping us with our order in such a fast turnaround.
We look forward to work with you again in the near future.
Thank You.
Bill and Amber McKelvey
4. april 2022
Everhem is a dream to work with
Everhem was a dream to work with. When we bought our first house, I was dreading the process of figuring out window treatments, but Everhem made everything so easy and wonderful. The customer service is truly above and beyond, and the entire team is so kind, helpful, and caring. I've recommended Everhem to several friends who are now also happy customers. Don't hesitate - you're in excellent hands with Everhem! Thank you so much for helping me make my windows gorgeous!
30. mars 2022
Dayna was fabulous
Dayna was fabulous; assisting me within minutes of sending an email. Excited to get the drapes next month and install them in our daughter’s nursery.
20. mars 2022
I very much enjoyed the simplicity and…
I very much enjoyed the simplicity and expertise in working with Lisa Van (designer). She helped to make the process very easy for me and I am excited to see the new window shades in our bedroom.
16. mars 2022
Fantastic Customer Service & Product
The customer service and attention to detail was fantastic. So grateful we lived locally, so that they could come out to help us measure everything!
22. februar 2022
The staff at Everhem is fabulous so…
The staff at Everhem is fabulous so through and willing to discuss and questions.
Special shout-out to Nina who has been amazing in every detail.
8. februar 2022
Incredibly overpriced
I have 10 windows. I did a virtual consultation with my measurements for Everhem. They sent me a quote for rods and drapes and it came out to $9200.
It has fine print that says we are responsible for all measurements and this is final sale.
They are charging 2-3x what anyone else does, for less service (virtual, not in home measuring) and placing the blame on the consumer for doing Everhem’s job.
This company has to be a scam, or at best, an overprice money grab on Instagram.
I would contact local window treatment companies or Lowes or Home Depot. If you want to spend a small car’s worth of money on curtains, your choice.
19. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra Everhem
Hi Jonathan,
We are sorry to hear you are unhappy with the quote, swatches and virtual consultation service from Everhem. We do hope you are able to find a solution that will be better suited for your needs.
On the signup page for virtual consultations, we state the average price range for each of our products in order to be transparent with those interested in Everhem. The quote you received was in line with the range estimates provided based on the number of windows in your project.
We know we're not the least expensive option available in the marketplace and we certainly do not claim to be; our commitment to lasting quality does generally come at a higher cost, and therefore, a higher price point. We only source high quality linen, cotton and woven wood fabrics. Additionally, all of our finished products are handmade locally in Los Angeles by workrooms with many decades of experience in the window coverings industry.
Since our products are handmade, down to the eight of an inch, it’s very difficult for us to accept returns. This is why we often work with our customers closely leading up to their purchase as to ensure proper measurements. Of course we understand that things can go wrong despite everyone's best efforts sometimes; when they do, our aim is always to find solutions that ensure customer satisfaction.
We hope this gives you a little more insight into our business and brand here at Everhem.
Sincerely,
Team Everhem
We love working with Everhem
We love working with Everhem. The product is great, the attention to detail is great, and best yet, they make our job easier which is all I can ask for when we hire our vendors. We have decided to work exclusively with Everhem given how seamless the process is.
19. oktober 2021
Anmeldelse skrevet uten oppfordring
Excellent product and customer service!
26. september 2021
Everhem is Phenomenal - Second to None
Everhem’s customer service, creativity, patience and expertise is second to none. They have quality, timeless yet trendy options and are more than happy to work with the customer and ensure their needs are met and they are happy— whatever that may take. We interviewed three different companies to do our window treatments and Everhem blew them out of the water in every way possible; their product quality, prices, experience and professionalism is by far the best I’ve seen in a long time. I would highly recommend them to anyone.
28. august 2021
Incredible experience!
We are so pleased with our Everhem experience. We have purchased several roman shades in different colors for our new home. The process of ordering online is very streamlined and easy to navigate, especially for someone who has no design experience. The shades all arrived on time (or early) and we were able to install them on our own with only one question. The team at Everhem was very responsive to our install question. We highly recommend for all draper/shade needs!
30. juli 2021
Svar fra Everhem
Hi Pamela,
We do apologize for any confusion. Your order was placed on Tuesday, July 13. At the time of purchase you should've received an automated email from us confirming that we have received your order and that we will follow up to confirm a production completion date as quickly as possible. If you did not receive this original email, it is possible it went to your spam folder? Depending upon your email filters sometimes that happens. As far as receiving that second email that confirms a completion date for your order, that generally takes up to one week's time as our workroom is very, very busy and they answer everything in the order in which it was received. As today is Thursday, July 15, it's only been two days since you placed your order so that is why you would not have received that email just yet. We do appreciate your patience.
Amazing service
Amazing service! Haley was incredible to work with and everything was so easy. Would recommend everhem to a friend ten times over!
12. juni 2021
Amazing experience
Amazing experience! The team was such a huge help! Helped me navigate through all the options to find the best products for our new build, walked me through the design and ordering process and even double checked measurements for me to ensure that what I ordered would look and fit best in each of our spaces. Would recommend everhem again and again to anyone looking for beautiful quality shades or drapery
9. juni 2021
Great experience with virtual…
Great experience with virtual consultation that gave me the confidence to place order right away! I can't wait to receive my new roman shades!!!
2. juni 2021
Design + Customer Service Dream
Amazing customer service. Can't wait for my custom window treatments to be installed!
22. mai 2021
The team at Everhem was super…
The team at Everhem was super responsive, friendly and helpful in specifying these custom curtains. I'm excited to see them installed in a few weeks! Will definitely use them for future projects.
5. mai 2021
Email notification automation needs some work.
The website itself was easy to navigate, and the product purchase process was really smooth. Afterwards, I received no confirmation email, and no response to the initial email I sent through the help line. After my second inquiry around the shipping info a month later, someone from the team finally shared the tracking number... not a great user experience. The email automation backend clearly needs some work as the site continues to grow.
19. april 2021
Svar fra Everhem
Hi Alex,
Once again, we're very sorry that the communication broke down here. Our system does automatically trigger emails to the customer to alert them when their order will ship as well as when their order does ship along with tracking.
In the case of your order, however, those emails apparently never fired off because you unsubscribed from our newsletter after placing your order. Thanks to this situation, we have identified this issue and are working to bifurcate marketing emails from order/product related emails so that you can unsubscribe from one without being unsubscribed from the other. To your point, we are always looking to improve the user experience and when issues like this crop up, they give us the opportunity to do so.
The only question I must ask is when the other time you reached out to us directly was? All we have a record of is an email you sent to hello@everhem.com on April 11th at 10am which we replied to within one hour. If you reached out prior to April 11th, could you please let us know when and to which email address you sent your inquiry? We would like to get to the bottom of why you never received a response if that is in fact what happened.
We appreciate your business and we thank you for your honest assessment of where we can make improvements.
Sincerely,
Adam Weidenbaum
President
The most beautiful curtains and…
The most beautiful curtains and hardware. One of the best splurges ever for your home. Will be ordering for other rooms one hundred percent.
29. mars 2021
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