Warner Music Online Stores Anmeldelser 

The customer service rep Ann K responded quickly and solved the issue right away.

However There was a glitch on their website where the street address field for shipping would not accept a German character ß, it didn’t let me manually type to replace it with ss because it forces an autofilled address that uses ß. That was on the phone. It worked on the desktop. Please tell your developers.

I've hat several orders that went totally well. When I, due to the new EU regulations had problems with my order, Heather from the customer service team helped me perfectly. Great service!

I would like to express my deepest gratitude to Fin Parkin for his incredibly fast response and cooperation. He went above and beyond to ensure that I received my order. Thank you so much!

Cannot fault the service I’ve received.
Heather in particular has been so, so helpful. Brilliant lady, she made me feel confident about all I’ve asked of her.
Very quick to reply too.
Excellent service.

Item arrived nothing as described. I returned it with a tracked delivery so I know it got back to the warehouse. They claimed they ‘didn’t receive it’. I replied to them with proof of the delivery, to which they said it hadn’t been ‘processed yet’. A month later, no refund issued. Complete scam and a joke

It came in span of 2 days quickl delivery and very trustable

There was a temporary issue delaying deliveries but they made up for this with excellent customer service

It was easy to reach out and the reply came super quick and professional.

Ticket 909497 This website is a scam. I think. Download failed no customer service for 3 weeks now to assist. Took my money no product.

The most diabolical service I’ve ever encountered. I give them a second go after letting me down the first time but, more fool me, they are absolutely terrible. The service they provide is terrible. The online service is terrible. They just should be avoided totally. Its a shame as they are in control of the band website store.

I had an issue where I didn't receive my Madonna record. Not the fault of Warner but EU import issues and I was given options and i chose to be fully refunded. The staff including Heather and Leigha were very helpful and understanding. I would use their services again knowing that level of help and professionalism, and understanding would be there.

Order placed exactly 4 weeks ago, no contact whatsoever.

Ordered over 3 weeks ago. Order still hasn’t shipped. Have contacted customer services to be given a placatory corporate response with the usual 10% off goodwill gesture and no answer to my question.
Told they are experiencing system problems…whatever that means and have been told twice now that my order will ship as soon as possible.
Can only order what I want from them so have me over a barrel.
If you’re wanting your order in a reasonable time, I’d think twice. During the order process, I was not told about any delays in shipping.
First world problem I know but when paying a premium price for a product and shipping, you don’t expect below par service!

Very good service. THX Ann. :)

Worst service ever. Not only it's been 11 days since I placed my order and there is no update. Every time I email there is THE SAME automatic email response. I requested my refund and I hope I will get it soon enough. Do not purchase from them!!!!

My 14 year old son bought a Blur album with his Rooster account using his pocket money, and was so frustrated when 15 days later it still has not arrived and with no updates or any indication when it may be posted. Exchanged a couple of emails with their support team who were only able to say sorry for the delays and still no indication of how much longer he would have to wait.
Eventually asked them to cancel the order and refund him.
They did so, but then advised us he would need to wait up to 30 business days for his refund to arrive!! Most shops refund you within 1-2 weeks at most. So now my son has no album, and can’t even buy it somewhere else until Warner Music can manage to return his money. Absolutely disgusted and can’t believe what poor service they offer for such a massive organisation.

I placed an order for a Gorillaz T-shirt on August 2nd, and today is August 18th. More than two weeks later, the status still says “We’re preparing your order.”

I tried contacting customer support by email to find out what was happening, but I haven’t received any response at all. I even reached out to the Gorillaz Instagram page hoping someone could help me or at least point me in the right direction, but unfortunately, that didn’t lead anywhere either.

At this point, I’m genuinely concerned about my order. After waiting this long with no shipment and no communication, I started reading other reviews here about similar delivery issues. Honestly, I really regret not checking Trustpilot before placing my order.

Warners eurostore has the worst customer service I’ve ever had the misfortune to deal with.
I’ve returned a vinyl (which I had chased for it to be posted to begin with) which had arrived with torn sleeves over a month ago. I had to pay for the return as they do not offer free return labels. Received zero response after the parcel was delivered to them, no refund on the postage paid as I promised, no refund or replacement for the vinyl either.
After chasing twice, and mentioning I was no longer interested in a replacement vinyl, they refunded me the postage fee only (2 weeks late) and told me they had arranged a replacement vinyl to be sent.
This was 15 days ago and I am still waiting for a shipping notification.
Do not bother buying from the eurostore, they are thieves.

Very poor service. I ordered an item on 02/08/2026, and by 16/08/2026, the status had not changed. The service is unreliable, the prices are excessive, and I am not even sure the items are genuine since I have not received them yet. Customer service does not respond to a simple question: 'When will I receive the item?' Very bad experience. I do not recommend it.

The communication between the customer and the company is great in my opinion.