It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow re... Vis mer
Selskapet har svart
my first time ordering from this company because i heard good reviews but when i received two jeans, they werent true to size. when i went to try on the jeans the button fell off. very unprofessional... Vis mer
Selskapet har svart
For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Vis mer
Selskapet har svart
3,1
Middels
211 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Never received my package
Never received my package, and customer service is taking forever to get back to me
15. juli 2026
Love the style and the fit of these jeans
They came fast and was updated along the way. The quality of the denim and fit - outstanding
8. juli 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Svar fra us.motelrocks.com
Hi Isabella, thank you for leaving a review. I am so pleased to hear that the customer service team was able to help you out and this kind feedback will be passed on - I hope to see you shopping with us again!
Motel x
service is very slow
service is very slow, you guys do not ship according to what ur website informaton provides
14. juli 2026
Svar fra us.motelrocks.com
Hi Isabel, I am sorry to hear that you have not been happy with the delivery service provided.
Please be aware that shipping to your country can take around 8 working days to arrive - it looks like your order was delivered within 5 working days and if are having any problems with your collection please reach out to the customer service team so that they can help you out.
Motel x
Great experience despite sizing concern
Quality good and my order I was satisfied with but the only concern is that I put my measurements into the system where it recommends me what size jeans I should get and it ended up being 2 sizes to big.....
12. juli 2026
Svar fra us.motelrocks.com
Hello, thank you for leaving a review. I am pleased to hear that you have been happy with your order. Your feedback regarding our sizing recommendations will be passed on to the relevant team and I apologise for the inconveience caused.
Motel x
Fast shipping!
6. juli 2026
Svar fra us.motelrocks.com
Hi Ciara, thank you for your review. I am so pleased to hear that you have been happy with the delivery service provided and I hope to see you shopping with us again!
Motel x
Jeans came ruined and when I reached…
Jeans came ruined and when I reached out, I got no response!
13. juli 2026
Svar fra us.motelrocks.com
Hi Ella, I am vey sorry to hear that you have had an issue with your item. Please be aware that we advise to allow 24-72hrs for a response via email - the team will work to get this resolved as soon as possible for you. I apologise for the inconvenience caused.
Motel x
Svar fra us.motelrocks.com
Hi Jovel, thank you for your review. I am so glad to hear that you have been happy with your order and hope to see you shopping with us again soon!
Motel x
Svar fra us.motelrocks.com
Hi Mari, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
I never got my package and still have…
I never got my package and still have no update no resolution no nothing. The delivery person never delivered the package at my address
13. juli 2026
Svar fra us.motelrocks.com
Hi Melissa, I am sorry to hear that you have not received your order - I can see that you have reached out to the customer service team and they are resolving this for you, I apologise for the inconvenience caused.
Motel x
The shirt i ordered was super cute and…
The shirt i ordered was super cute and pretty comfy to wear. Also got delivered in a decent amount of time!
10. juli 2026
Svar fra us.motelrocks.com
Hi Andrea, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Delivery tracking updates
It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
9. juli 2026
Svar fra us.motelrocks.com
Hi Steve, I am sorry to hear that you have experienced an issue tracking your order - you should have been sent the tracking details when the order was shipped so I apologise if there was an issue. Please always reach out to the customer service team if you need any information as they will be happy to help out!
Motel x
so cute came exactly when expected and…
so cute came exactly when expected and i’m in love. true to size
8. juli 2026
Svar fra us.motelrocks.com
Hi Elinore, thank you for your review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Svar fra us.motelrocks.com
Hi Chloe, I am very sorry to hear that you were not happy with your order and your comments regarding the quality will be passed on to the relevant teams - we value your feedback. I apologise for any inconvenience caused.
Motel x
Fell apart as I was swimming
Fell apart as I was swimming. The bead screwed right off into the water the first time I wore it. Really disappointing cause I am making payments on it still.
15. juni 2026
Svar fra us.motelrocks.com
Hi Savannah, I am so sorry to hear that this has happened to your item - I can see that you have reached out to the customer service team regarding the issue and they will work to get this resolved for you as soon as possible. I apologise for the inconvenience caused.
Motel x
The items were poorer quality than I…
The items were poorer quality than I would have expected. The esmeray skirt isn’t see through but feels cheap. The saiwa midi skirt feels thin like paper. Not worth the price.
1. juli 2026
Svar fra us.motelrocks.com
Hi Nicole, I am sorry to hear that you have not been happy with your order - we appreciate your feedback regarding the quality and price of the items and this will be passed on to the relevant teams. I apologise for the inconveneince caused.
Motel x
Jeans were different size
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow responses.
30. juni 2026
Svar fra us.motelrocks.com
Hi Kelly, I am so sorry to hear that you have had a disappointing experience with your jeans and that you have not been happy with the communication provided - your feedback will be passed on to the relevant teams. Please make sure to continue your conversation with our customer service team so that they can resolve the issue for you. I apologise for the inconvenience caused.
Motel x
Products are always great quality and…
Products are always great quality and shipping is fast
7. juli 2026
Svar fra us.motelrocks.com
Hi Mitzie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Hello I ordered white jeans and there’s…
Hello I ordered white jeans and there’s a stain on them
6. juli 2026
Svar fra us.motelrocks.com
Hi Melhia, I am so sorry to hear that this has happened with your jeans - please make sure to reach out to the customer service team so that they can help get this resolved for you. I apologise for the inconvenience that this has caused.
Motel x
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
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