Eurostars Hotel Company Anmeldelser 

L'Eurostars Madrid Tower doit choisir munitieusement son personnel, nos joeurs dela selection marocaine qui y resident en ces jours ont ete victime de propos racistes haineux publies par le personnel de cet hotel juste par ce que nos joueurs comme tous les musulmans du monde font le ramadan par consequent ils doivent diner un peu tard chose qui deplaise votre personnel qui ont publie des storys sur instagram en se moquant et insultant le mois sacre du ramadan. On touve ca vraiment scandaleux !!

El servicio es racista y no recomiendo este hotel 👎🏻👎🏻👎🏻👎🏻

Estuve alojada en el hotel Eurostars Delicias de Zaragoza. Debo decir que es un hotel cómodo que cumple con todos los requisitos para viajes de negocios. Esta en la misma estación y para moverte por Zaragoza en taxis o un autobús te deja en el centro. Limpio y con personal atento.

Tenia resreva desde el 22-9-22 en hotel ALISIOS LAS PALMAS cadena hotelera EUROSTAR del 4-2-2023 al 11-2-2023 habitacion suite junior.
Recibo un correo el 29-1-2023 para decir que por razones de prolongación de un grupo me desvian a otro hotel de la misma cadena con las mismas condiciones pero solo habitación NO suite junior ,eso quiere decir NO las mismas condiciónes.y no me daban soluciones , ó lo cojes ó lo dejas .
creo que es una falta de respeto al cliente y a la categoria cadena hotelera.por lo que tuve que anular la reserva y buscar otra solucion al problema con las prisas que supone y los precios que suben por la proximdad de mi reserva

On their website they clearly state "taxes included" with the price agreed, yet upon check-in, they refused to let me check-in unless I paid an additional 2 euro city-tax.

My family and I have stayed at Hotel Eurostars Guadalquivir in Sevilla a couple of times.
It's a very very nice hotel!
The staff is very service minded - from the cleaning to the reception (the reception staff is superb)
Great location, so it's possible to visit a lot of Sevilla / downtown area on foot/walking.
Sevilla is a fantastic city - and this hotel will give you enjoyment.
I can only recommend this hotel - for families, for holidays, as well as for business as you are close to highways and have good infrastructure.
Not a big hotel - but its very good

I was staying at the Eurostars Centrale Palace in Palermo (Sicily), where our luggage (house keys, all money, toiletries, etc.) was stolen from us and another guest. The theft was verified by the security cameras and we went to file a complaint with the Carabinieri. The hotel management, if not an accomplice, was certainly not responsible at any time for the theft. And that the Italian Civil Code requires them to do so (articles 1783-1786) and also by various community regulations (Convention on the liability of hotel-keepers concerning the property of their guests). The hotel management treated us badly, which is also an indication of marked homophobia. We were never asked if we needed anything. I do not recommend at all. There are nearby hotels, with the same category, that treat customers better and with better value for money. We were able to verify it since in a second stay in Palermo (days later) we stayed in another four stars a few meters away.

Pesadilla en vacaciones. Estuvimos en uno de sus establecimientos el Eurostars Centrale Palace en Palermo (Sicilia). Al llegar al hotel dejamos las maletas en consigna ya que no podíamos ocupar la habitación. Al volver nos habían robado la mochila (llaves de casa, todo el dinero, productos de aseo, etc.) a nosotros y a otro huésped. El robo se verificó por las cámaras de seguridad y fuimos a poner una denuncia a Carabinieri. A pesar de ser un fallo de seguridad del hotel, este no se hizo responsable en ningún momento del robo. Y eso que el Código Civil Italiano les obliga a ello (artículos 1783-1786) y también por diversa normativa comunitaria (Convention on the liability of hotel-keepers concerning the property of their guests).
La falta de empatía y de consideración con nosotros nos arruinó las vacaciones, ni tan siquiera nos preguntaron si necesitábamos algo. No lo recomiendo en absoluto. Hay hoteles cercanos, con la misma categoría, que tratan mejor a los clientes y con una mejor relación calidad-precio. Lo pudimos comprobar ya que en una segunda estancia en Palermo (días después) nos alojamos en otro cuatro estrellas a pocos metros.

I stayed in Eurostars Zarogoza and everything went wrong and it was the worst experience I've ever had. From the booking to the post check-out, it's a complete nightmare. I asked for a double and everything they said was: subject to availability, even if I was booking with more than one month in advance. Arriving at the hotel, their system wasn't working properly, so they were lost with so many check-ins. Then, they couldn't find my reservation somehow. I paid there on the reception desk and they gave me, of course, a room with two single beds and with no air-conditioning. I asked to change rooms, and the same with the other one. When I went to check-out, they couldn't even find I had changed rooms, they somehow lost the information, and in that morning I also received an e-mail from booking saying that the hotel has informed them I had not checked-in. Because of that, they cancelled my reservation on booking and charged my credit card again, even if I had already paid on the reception. I looked at my credit card bill and called the reception there that said I should write them an e-mail. And everything's started. It's been 4 days and the responsable there said she gave my money back, then she wrote me again saying that they couldn't find the charge and that I MUST check on my account. and that's it. The money disappeared from my account, because they took it, of course, and I have to double-check. I sent receipts and it didn't work. People don't care at all and are totally lost. I want my money back. They didn't even apologize. It's a complete mess. It's a nightmare.

Eurostar Del Rey Jaime, really enjoyed my stay at this hotel. The breakfast was amazing and plenty of choice. The pool was a bonus and the staff very helpful and courteous. Fresh towels everyday, its a yes from my group, would definitely go back again. Thank you all for an enjoyable experience at your fine hotel.

Seltsame Hotelkette. Kreditkarten (Amex) die bei der Buchung auf der Hompage hinterlegt werden können, werden dann doch nicht akzeptiert. Ich möchte nach Abschluss meiner Buchung nicht mehr behelligt werden, bis ich anreise. Telefonischer Kontakt zur Buchungshotline nur über kostenpflichtige 01805 Nummer. Geht's noch? Da storniert man einfach und nutzt den Wettbewerber.

Excelente atención a un precio justo dentro de lo que cabe para un hotel de 5 estrellas.

Eurostars Hotel Berlin.
Ich kann von einer Buchung in diesem Hotel nur abraten. Ich habe über Trivago im März 2010 eine Buchung von drei Nächten vorgenommen. Wegen des Corona-Virus musste ich meinen Berlin-Besuch absagen, weil die von mir zu besuchende Veranstaltung abgesagt wurde.
In der Bestätigung stand ganz klar: «kostenlos stornierbar»
Ich habe nachträglich bemerkt, dass ganz unten im kleingeschriebenen steht, dass die Stornierung nur bis zum Reservierungsdatum (!!!!???) gilt.
Warum diese offensichtliche Täuschung?
Im oberen Teil der Bestätigung ist es kostenlos stornierbar und im untern kleingeschrieben Text wieder nicht!
Und: Warum wurde der Betrag abgebucht, obwohl in der Bestätigung ganz deutlich steht: «Du zahlst im Hotel». Meiner Meinung nach ist oder grenzt dies an Betrug! Beträge abbuchen ohne Mitteilung an die Gäste ist unsauber! Auf meine Nachträgliche Anfrage bekam ich nur ausweichende bis unfreundliche Antworten und das Geld wurde einbehalten!!!
NIE mehr werde ich einem Eurostars Hotel eine Buchung vornehmen und möchte alle davon warnen!

Me and my husband stayed at Eurostars in Valencia. The location wasn’t so bad but I must say that for a 4 star hotel the experience was terrible! What sort of hotel can’t provide you with a kettle or any sort of tea/coffee making in your room? Instead you have to order from the restaurant and they charge you €2.50 for a small mug of water and a horrible tea bag. I complained several times for a kettle and they kept giving me false information saying that they will check even when I expressed that I need warm water taken as part of my medication. The front desk staff were also useless and in fact miserable to talk to. The room also didn’t provide any robes or slippers it was completely empty. Before booking with Eurostars we made sure to do our research and how they made out to be on social media/the net was in fact the complete opposite how disappointing. Me and my husband will not recommend Eurostars and nor will we ever return back there.

Saint John Rome
So not a great experience.Where to start ,firstly it's not central.A good 15 min walk to restaurants and cafes.
In fact it's in quite a rough area,graffiti,rubbish everywhere, no room view.The room small,but clean.As a group we were told to eat breakfast together,this caused caous in the breakfast room.
The day of check out, all information said 12 o'clock but again as a group they changed it and said 10.30. Our flight was in the evening but there were no facilities to shower or change,and with temps of 33 degrees it limited our day. Reception said no room available but I overheard her say to another guest there was a shower room.on further enquiry they said housekeeping left at 2 pm so no one to clean a room they could give us! After much discussion we could have a room to shower and change for 40 euros......robbery!Have complained to HO and await reply!

Stayed at Eurostars Santander recently, excellent experience with super staff and facilities. Adored the lift with seat too!

My family and I stayed at the Eurostars Las Salinas hotel in Caleta de Fuste, Fuertventura all inclusive for seven nights.
The hotel is bare, staffing inadequate and they advertise four person villa accommodation (pricey) which is misleading to say the least. The 2nd bedroom is approx 6 x 6 with two single beds in, wall to wall. Nothing else in the room, not even a window. This room was totally useless for my daughter, her husband and ten month old baby. Hotel management did nothing to make the situation any better, indeed they charged us another £750 for a room for my daughter, son in law and baby! Added to the £4700 I’d already paid for the accommodation really spoiled this very important holiday. Very disappointed, complaint made, and wouldn’t go to another Eurostars hotel, anywhere in the world.

The hotel did not come up to expectations , no tea making facilities , no robe , not even a box of tissues . The breakfast was ok but expensive .
The staff where excellent very helpful .
But we have stayed in many hotels in Salamanca and this one does not rate as well as others .
Also the parking is under ground and broke down on exit .
Not a good end to a nice stay in a very beautiful place .