J'ai renvoyé 2 commandes en août 2026 sans jamais être remboursée. J'ai envoyé de nombreux mails sans recevoir aucune réponse. Je n'avais eu aucun problème chez eux précédemment mais depuis cet été j... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I got an order with 2 items and I returned one of them over a month ago but didn’t receive any refund, i went later to check their website i found that i need to fill return form when i tried I couldn... Vis mer
They sent me the wrong product. I wasted €10 on shipping, and I still didn’t receive the product I actually ordered. I returned the wrong item, but I still haven’t received my refund. I also contac... Vis mer
Mise à jour du 13/05/26: suite à mon commentaire mon remboursement a été effectué. Je mets donc 4 etoiles car mis à part ce problème de remboursement, les articles reçus étaient conformes et très j... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
"REDEFINING MODEST FASHION" Touché is a trailblazing fashion brand that originated from Istanbul with a vision to revolutionize the way young women dress. Our founding designers saw an opportunity in the declining popularity of mainstream brands and the monotony of traditional fashion design, and set out to create a new standard for women who seek a unique and elegantly modest style.
Kontaktopplysninger
1,8
Under middels
370 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 26 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Eine Seite voller sehr hochwertiger und…
Eine Seite voller sehr hochwertiger und engagierter Mitarbeiter
Obwohl ich das Produkt zurückgegeben habe, ist es eine Seite, die mir mit ihrem verständnisvollen Ansatz und der Freundlichkeit der Mitarbeiter gefällt.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Kind Regards,
Touché Privé Customer Service Team
Article de très mauvaise qualité
Article de très mauvaise qualité, il faut batailler pour parler au SAV :si on envoie un mail ils nous renvoient vers une intelligence artificielle !!!! J’ai dû énormément insisté pour avoir une réponse humaine
Je ne recommande pas de tout, je suis très très déçue
Les frais de retour sont à notre charge …
8. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra eu.toucheprive.com
Merci d’avoir partagé votre retour.
Suite à un récent changement au sein de notre équipe du service client, certaines communications par e-mail précédentes n’ont pas pu être consultées. Étant donné qu’aucune information de commande n’était incluse dans votre message, nous ne sommes actuellement pas en mesure d’identifier la commande concernée.
Nous souhaitons résoudre cette situation dans les plus brefs délais. Merci de nous recontacter à care@toucheprive.com
en incluant toutes les informations nécessaires (numéro de commande, adresse e-mail utilisée lors de l’achat et une brève explication). Dès réception de ces informations, notre équipe vous assistera rapidement.
Merci pour votre compréhension.
Cordialement,
L’équipe Service Client Touché Privé
Mehrmals den Kundenservice…
Mehrmals den Kundenservice angeschrieben, eine Woche später immer noch keine Rückmeldung bekommen! Absolut unterirdisch! Die Emails laufen anscheinend einfach ins Leere. Der ausstehende Rechnungsbetrag ist zu hoch, da ein zurückgeschicktes Kleid nicht verbucht wurde, dies würde ich gerne klären.
@Touche Prive, bitte auf meine Emails reagieren, ansonsten werde ich mir vorbehalten rechtliche Schritte einzuleiten.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra eu.toucheprive.com
Vielen Dank, dass Sie Ihr Feedback mit uns geteilt haben.
Aufgrund einer kürzlichen Änderung in unserem Kundenservice-Team konnten einige frühere E-Mail-Kommunikationen leider nicht eingesehen werden. Da Ihre Nachricht keine Bestelldetails enthielt, können wir die betreffende Bestellung derzeit nicht zuordnen.
Wir möchten dieses Anliegen so schnell wie möglich klären. Bitte kontaktieren Sie uns erneut unter care@toucheprive.com
und fügen Sie alle relevanten Informationen bei (Bestellnummer, beim Kauf verwendete E-Mail-Adresse sowie eine kurze Beschreibung). Sobald wir diese Informationen erhalten, wird unser Team Ihnen umgehend weiterhelfen.
Vielen Dank für Ihr Verständnis.
Mit freundlichen Grüßen
Touché Privé Kundenservice-Team
REFUND NEVER HAPPENED
Order was returned and I never got my money refunded, customer service isn't replying to my emails and no cutomer service number in The Netherlands.
4. november 2025
Svar fra eu.toucheprive.com
Thank you for sharing your feedback.
We have reviewed your return, and we would like to kindly inform you that your return package was delivered to our warehouse on 18 November, and your refund was completed on 5 December. The delay occurred due to the high volume in November.
We truly value your understanding and appreciate that you chose us. Your feedback helps us improve and provide a better experience for you and all our customers.
Kind regards,
Touché Prive Customer Service Team
The sizes are not right
The sizes are not right, most clothes are short in length and that is a pity because the collection is really beautiful. It's a shame!!!
29. november 2025
Svar fra eu.toucheprive.com
Thank you for sharing your feedback with us.
We understand how important the right fit is, especially when you find a collection you really like.
Your feedback is incredibly valuable to us. We will share your comments with our design and production teams so we can improve our sizing and provide a better experience in the future.
Thank you again for helping us improve.
Kind regards,
Touché Privé Customer Service Team
For almost three months NO refund
I returned my order to this company almost three months ago, and I still haven’t received my refund. I contacted their customer service multiple times, and each time I was told there were “technical issues” and that I needed to wait, but they never specified how long. Since then, they have stopped responding to my emails completely.
This level of service is extremely disappointing. I followed all return instructions, shipped the item back, and provided proof, yet I’ve been left waiting for months with no resolution and no communication. I’m posting this review so other customers are aware of the ongoing issues with refunds and customer support.
13. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra eu.toucheprive.com
Thank you for sharing your feedback.
Due to a recent change in our customer service team, some previous email communications could not be accessed. As no order details were included in your message, we are currently unable to identify the related order.
We would like to resolve this matter as quickly as possible. Please contact us again at care@toucheprive.com and include all relevant details (order number, email address used for the purchase, and a brief explanation). Once we receive this information, our team will assist you promptly.
Thank you for your understanding.
Kind regards,
Touché Prive Customer Service Team
Order marked as delivered but was not
Haven’t received my order and they don’t dare to reply to my claim while it has been more than 48hours. I should have been more conscious about the reviews claiming that it’s a scam, because it’s indeed is, don’t buy from them ! Yet they dare to answer that it was delivered but it wasn’t and they don’t even respond to mails I’m gonna report them asap. Never order from there!
27. november 2025
Svar fra eu.toucheprive.com
Thank you for sharing your feedback.
We have checked your order, and we would like to kindly inform you that your package was delivered on 29 November, which is three days after the order date. Delivery times may vary depending on the destination country, and you can always find detailed information on our Shipping & Return Policy page:
https://eu.toucheprive.com/pages/shipping-and-return-policy
Thank you for choosing us, and we truly appreciate your patience and understanding.
Kind regards,
Touché Privé Customer Service Team
Do not trust them…
I Made a return they received 10 days ago and noone is answering concerning my refund. This is not a correct way to behave. I’ll shortly report them to the police.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra eu.toucheprive.com
Thank you for sharing your feedback.
We have reviewed your return, and we would like to kindly inform you that your return package was delivered to our warehouse on 22 November, and your refund was completed on 5 December. The delay occurred due to the high volume in November.
We truly value your understanding and appreciate that you chose us. Your feedback helps us improve and provide a better experience for you and all our customers.
Kind regards,
Touché Privé Customer Service Team
Die Retoure bearbeitet sich nicht und…
Die Retoure bearbeitet sich nicht und sie bezahlen nicht zurück.
Wir hatten die Waren am 31.10.2025 zurückgeschickt und laut Hermes sind sie am 04.11.2025 angekommen. Heute ist der 08.12.2025 und sie sind immer noch nicht zurückgemeldet, obwohl wir auch per Mail benachrichtigt haben. Hier lügen sie noch am 5. Dezember und erzählen, sie hätten Systemprobleme, sind aber lustig dabei.
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra eu.toucheprive.com
Aufgrund eines technischen Problems in unserem System wurde die Rückerstattung, die wir am 5. Dezember veranlasst haben, nicht erfolgreich abgeschlossen. Unser Team wird sich so schnell wie möglich mit Ihnen in Verbindung setzen, um die notwendigen Informationen zu erhalten und sicherzustellen, dass Ihre Rückerstattung ohne weitere Verzögerung bearbeitet wird.
Vielen Dank für Ihr Verständnis.
Mit freundlichen Grüßen
Touché Privé Customer Service Team
No refund, no response
I returned my items weeks ago, the courier confirmed delivery, and Touche Prive still hasn’t issued my refund. Customer service stopped responding entirely. After checking other reviews, I can see many customers reporting the same refund problems. I strongly recommend avoiding this company, as you risk not getting your money back.
IF YOUR REFUND IS OVERDUE and customer service isn’t responding, don’t wait and immediately request a chargeback through your bank. It’s one of the most effective ways to get your refund. And if Touché Privé gets too many chargebacks, banks can hit them with heavy fees or even cut off their ability to accept card payments.
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra eu.toucheprive.com
Thank you for sharing your feedback.
We would like to inform you that our team has already reached out to you via email to assist you with your case. Please check your inbox, and feel free to reply so we can resolve your refund as quickly as possible.
Thank you for your understanding.
Kind regards,
Touché Customer Service Team
Fraud! No refunds!
If there is a -10 stars I would probably do that! As it seems that this is a total fraud company, bad quality and no refund after you return your items! It has been 15 days already and I can see that they have received it but still nothing! They also don’t reply to your emails.
7. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra eu.toucheprive.com
Thank you for sharing your feedback.
We would like to kindly inform you that your refund was completed on 5 December.
Thank you for your understanding.
Kind regards,
Touché Privé Customer Service Team
Me han traido un vetsido que no he…
Me han traido un vetsido que no he pedido EU18879 y he perdido a etiqueta de devolucion, y nadie contesta para ver como lo devuelvo.
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra eu.toucheprive.com
Gracias por compartir sus comentarios.
Hemos completado su reembolso y nuestro equipo se pondrá en contacto con usted lo antes posible.
Gracias por su comprensión.
Atentamente,
Touché Privé Customer Service Team
Faites attention,
Faites attention,
Ils ont reçu mon colis de retour ( des vêtements troués et déchirés)et ils ne répondent pas aux mails et ils ne m’ont pas remboursé
Des voleurs…
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra eu.toucheprive.com
Merci pour votre compréhension et pour nous avoir choisis.
Nous vous présentons nos sincères excuses pour le retard dû au volume élevé du mois de novembre.
Notre équipe vous recontactera dans les plus brefs délais.
Cordialement,
Touché Privé Customer Service Team
It’s been 3 months
It’s been 3 months, I sent the package back and still didn’t get my money back. It’s scam guys!! Go buy some where else.
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra eu.toucheprive.com
Thank you for sharing your feedback.
Due to a recent change in our customer service team, some previous email communications could not be accessed. As no order details were included in your message, we are currently unable to identify the related order.
We would like to resolve this matter as quickly as possible. Please contact us again at care@toucheprive.com and include all relevant details (order number, email address used for the purchase, and a brief explanation). Once we receive this information, our team will assist you promptly.
Thank you for your understanding.
Kind regards,
Touché Prive Customer Service Team
No refund, no resolution, and now no response at all
My experience with Touché Privé has been deeply frustrating. I returned my items months ago, and the company confirmed receiving them, yet my refund has still not been processed. Despite multiple follow-ups on my part, I have received nothing but repeated apologies and vague explanations about “technical issues,” with no actual progress.
What makes the situation even worse is that customer service has now completely stopped responding to my messages. I am left without my refund, without any updates, and without any indication that my case is being handled at all.
This level of service is simply unacceptable. A company should honour its commitments, communicate transparently, and process refunds within the promised timeframe. Sadly, Touché Privé has failed on all counts.
I cannot recommend shopping here and will not be purchasing from them again.
23. november 2025
Anmeldelse skrevet uten oppfordring
Sipariş verdiğim bir ürün sayfada set…
Sipariş verdiğim bir ürün sayfada set yazıyordu yelek pantolon bu yüzden sipariş verdim fakat sadece yelek geldi. Bildirdim geri dönüş yapılmadı bu markaya yakıştıramadım bu durumu çok memnun olmama rağmen tekrar sipariş vermeye çekiniyorum artık malesef😔
3. november 2025
Svar fra eu.toucheprive.com
Geri dönüşünüz için teşekkür ederiz.
Eksik gelen ürünümüzün iadesi yapılmıştır. İade tutarının hesabınıza geçme süresi bankadan bankaya göre değişiklik gösterebilmektedir. Süreç için ekip arkadaşlarımız sizinle iletişime geçecektir.
Anlayışınız için teşekkür ederiz.
Touché Privé Müşteri Hizmetleri Ekibi
Nog steeds de bestelling niet ontvangen
Nog steeds hebben wij de bestelling niet ontvangen. Wij hebben het besteld op 31 oktober Op de site staat binnen 48 uur geleverd. Mocht ik binnen 48 uur geen reactie hebben zullen wij aangifte doen. Er word niet voldaan aan de wettelijke eisen en daarbij valt er geen contact op te nemen met het bedrijf!
12. november 2025
Anmeldelse skrevet uten oppfordring
Oplichters!…
3 artikelen terug gestuurd en meerdere malen gemaild maar nu een maand later nog steeds geen terugbetaling en ook geen reactie op mijn emails!! Dit zijn oplichters!!
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Wil een bestelling terugsturen maar het…
Wil een bestelling terugsturen maar het gaat zo moeilijk alsof ze het niet willen!!
Ze maken valse beloften. Aub niet bestellen bij dit bedrijf
16. oktober 2025
Svar fra eu.toucheprive.com
Bedankt voor uw reactie.
Ons team heeft al contact met u opgenomen.
Met vriendelijke groeten,
Touché Privé Customer Service Team
Svar fra eu.toucheprive.com
Geri dönüşünüz için teşekkür ederiz.
İadeniz 18 Kasım tarihinde tamamlanmıştır.
Anlayışınız için teşekkür ederiz.
Touché Privé Müşteri Hizmetleri Ekibi
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.