eu.toucheprive.com Anmeldelser 

Very disappointing experience with Touché Privé.

Order number: EU20236

I wanted to return my order because the quality of the items is very poor and not as expected. My return request was approved, but no return label or return form was included in the package. The instructions clearly state that these should be inside the parcel, which makes it impossible for me to complete the return.

The provided return instructions are incomplete and unclear, and without a return label I simply do not know how or where to send the package back. I have also tried contacting customer service, but it feels like no response is coming back.

At this point, I am still unable to return my order or receive my refund. Very frustrating experience and disappointing customer service.

Je mets une étoile car je ne peux pas mettre 0. Retour depuis plus d’un mois, et toujours pas de remboursement. Plus de 5 mails envoyés, pas de réponses. Ne jamais commander de chez touche prive (en plus de la qualité médiocre qui ne correspond pas aux photos). Bande de voleurs rendez notre argent!

I was very happy with the jacket I purchased so I ordered it in another colour, however it was missing the belt and customer service are ignoring me. Disappointing as they do have some unique items.

I am updating my review as customer service did eventually reply and offer solutions, they were slow to respond but once they engaged they were very quick to respond to every email.

I have tried several times to contact them by email, as there is no return label in the package and I therefore cannot send the package back.
It is also not possible to contact them by phone.
Order no: EU199778

Bestellnummer EU20061
LONG CARDIGAN WITH GOLD BUTTONS × 1
Schwarz / Standard

Meine Bestellung war leider eine große Enttäuschung. Da ich auf die Qualität von Touch Privé vertraut habe, konnte ich kaum glauben, was ich nach Erhalt meiner Online-Bestellung gesehen habe. Die Qualität ist sehr niedrig, und die Strickjacke wirkte, als wäre sie bereits getragen worden. Das hat mich sehr enttäuscht und traurig gemacht. Unter diesen Umständen ist es für mich nicht möglich, erneut bei Ihnen einzukaufen.

I HAVE NOT RECEIVED ANY PACKAGE. THE TRACKING SAYS IT HAS ALREADY BEEN DELIVERED, BUT I HAVE NOT RECEIVED ANYTHING.

I HAVE FILED A COMPLAINT BY EMAIL AND THE STORE IS NOT RESPONDING TO ME.

frustrated with Touche Privé. I placed my order and made the payment on December 31, and despite returning the item as instructed, no one has responded to me, nor have I received any refund. This lack of customer service is unacceptable.

An update I have received my payment for the order thanks!

J’ai acheté une robe sur leur site, une fois arrivée, la taille ne me correspondait pas, j’ai donc retourné le colis très rapidement.
Le 26/01/26 à 11 h 30 Bpost m’indique que le colis a bien été livré.
Cependant, TouchePrivé n’ont pas mis à jour et mon colis est toujours en cours de leur côté.
Un e-mail a été envoyé le 31/01/26 leur informant que le colis a bien été livré et leur demandant de faire le nécessaire pour que je puisse recevoir mon remboursement, j’ai également envoyé la preuve que le colis est bien arrivé.
Jusqu’à ce jour 05/02/26 mon e-mail est resté sans réponse et sans accusé de réception et le statut de mon retour n’a toujours pas été mis à jour de leur côté !
Un second e-mail va leur être envoyé après cela j’en parlerai à mon avocat !!
C’est honteux d’avoir un tel service client alors que les articles achetés sont cher payés !

Ik heb een bestelling gedaan van over de €200. Ik vond de kwaliteit echt slecht. Kleding was slecht afgewerkt. Ik heb alles retour gestuurd en heb tot heden mijn geld niet ontvangen. Ik heb ze gemaild maar heb geen reactie ontvangen.

Bestel hier niks want je wordt teleurgesteld!!!

Eigentlich sind die Artikel gar nicht schlecht, gute Strickqualität und die Preise sind in Ordnung. Aber Vorsicht!Bei Rücksendungen bleiben sie im Stich gelassen, und sehen Ihren Geld nie wieder! Ich habe Tausend Mails an Kundenservice geschrieben, weder bekomme ich eine Antwort, noch eine Rückzahlung. Einfach unterirdisch! Finger weg von diesem Shop

I returned my order two months ago and still haven’t received a refund. The items are very expensive, so I can’t afford to be without the money. According to Hermes, the return was delivered a long time ago. What is this about? Are you treating new customers like that ?

I bought a winter coat from Touche Prive, it wasn’t cheap. I only wore ita few times and almost immediately the seams in both pockets came apart, leaving holes. I have never owned a coat of such poor quality. I strongly advise against buying it. On top of that, the material becomes freezing cold in low temperatures, like an ice pack, even though the coat is supposedly meant for winter. I do not recommend it to anyone. The quality is absolutely terrible.

Hi...be aware before you are ordering and returning the items in this brand. I have returned my cloth to this company in 17 th December and since then I am constantly emailing them to report a return on Klarna as I bought the item through Klarna. But they didn't reply. Yesterday Klarna has changed me the money for the returned item as this company did not report a return. This is extremely unprofessional disappointing and annoying. Now I will take legal step against them if they don't take a step and refund my money and reply back to my email. DEAR CUSTOMER BE AWARE OF THIS.

I GOT THE REFUND TODAY (16th Jan) IN KLARNA. THANK YOU VERY MUCH. THEY SHOULD IMPROVE THEIR RETURN POLICY.

Hello,
I purchased items from you that I returned on December 18th.
I checked the tracking information on the postal service website, and it was indeed delivered to you on December 19th.

I haven't received any emails from you, nor any information regarding a refund.

Could you please tell me when I will receive my refund?

“There was a small problem with my order, but your customer support, quick response, and the way you resolved and compensated it were excellent. You really left a very positive impression on me. Thank you!”

Türk malından iyisi yok
Her ürün birbirinden güzel ve kaliteli

Update: I have now been refunded for the missing item. Thank you to the customer service team for handling and resolving this matter.

Beautiful items! Fast delivery. Costumer service was helpful and offered a great discount upon a slight misunderstanding regarding a retour.

I am writing this review out of extreme frustration with both the incomplete order and the complete lack of customer service.

On 18 Nov, 2025 I placed an order for the Pleated Chiffon Dress with Binding Belt (Red / S). The dress arrived on time, but it was delivered missing the binding belt, which is clearly listed as part of the product.

I immediately reached out to the company via email on November 20th to report the incomplete item and ask for a resolution (either the belt shipped, or a return/refund process).

It is now 16th Dec, 2025, and despite sending multiple follow-up emails, I have received absolutely no response, acknowledgment, or resolution from the customer service team in over four weeks.

This level of service is completely unacceptable. I am left with an incomplete item and no way to contact the seller to fix their error. I would strongly advise potential buyers to be aware of the extremely poor after-sales support provided by this company.