Ethereallywicked Anmeldelser 

I placed an order FOUR months ago and still haven't received anything!! I reached out to customer service for cancelation and refund and can't even get a response. DO NOT waste your money!!

Seller is a scam artist that continues to bill shoppay for orders they didn't completely fulfill. I ordered 3 things. They sent one. I eventually got an email saying one item was on back order. They never shipped it and it's been 4 months. The other item they said was in the box. I went on Amazon and found the same hats cheaper and shipped faster without being scammed. Seller sits on social media all day but can't handle replying to customers or fixing mistakes. This joke of a company should be shut down 😕

2nd review this company is a scam, I got an email saying my box had been shipped that I ordered over a month ago and have had no response to my emails. I asked for the tracking as based on all the reviews I don't trust them. They came back and said 'sorry we've updated the service and now have an online data base for a vip membership'... So this is what I paid 30 dollars for an online membership and bits of paper? I don't think so. I paid for a subscription box with items and I paid for postage too.

Then they keep sending you marketing emails to buy more stuff. Do not purchase anything from this company and do not sign up for any offers, I am rasing a legal complaint there's no way this is about to not be challenged.

It's a messed up company and there are other boxes out there that I've found who actually can deliver without any BS excuses.

They are a scam! I’ve ordered back in Oct over a $125 worth of items 3 hoodies and a T-shirt I only got the T-shirt which for an xl ran extremely small I’ve reached out to them ever since asking for a refund for the hoodies only since 11-7 still nothing they keep saying it was shipped but I only got a T-shirt they refuse to give a phone number this company is a ripoff and a scam!!!

BUYER BEWARE! I wish I could give 0 stars. I signed up for a subscription but then the price got hiked. I contacted customer service and they gave me a huge run around never actually canceling my subscription even after I kept asking. Finally they told me last month they would cancel and I would not be charged again. But of course I was charged again, I contacted them again and they gave me the run around again and aren't issuing a refund or canceling my subscription. This is now the 2nd month I've tried to do this. You can't cancel on their site so they can just keep charging. I'm part of a Facebook group associated with the subscription and there are many people who have the same problem. Whenever anyone brings it up they delete the post. A complete scam.

This company is a scam! I signed up for the subscription for $1 they took out $17. I canceled back in October. I have been charged $16 in November and now in December. I have never received any subscription box or anything for my money.

Wish I could give no stars and I should've checked the reviews before doing business with them. A month after I purchased the monthly subscription box and"V.I.P" I finally received an email with a tracking number, that doesn't work. So I emailed them requesting tracking info as I was expecting my package. Instead of tracking I get an email that says;

Ethereally Wicked Customer Support (Ethereally Wicked)

Dec 22, 2021, 5:17 MST

Hi Jamie,
Thanks for reaching out to us. We’re sorry that you haven’t received any updates about the witchy membership program. We have started a new subscription service that is more for informational and learning purposes. It also gives this valued customer a lot of discount benefits on the shop so they can expand their knowledge on witchcraft. It is our new VIP membership subscription. We have a huge database of tips and spells we have been working on and organizing that will be a part of the subscription. It will be turned into a server but for now, it is a drive, so the product will be digital.

Um no. That's not what I purchased. You should've had that on the website so that I could make a decision to move forward with purchase or opt out. You lead me to believe I'm purchasing something, send me a tracking number, then say oh nevermind we decided to change it. It's a miracle you've been able to stay in business this long to rip as many people off as you have. My ethics definitely does not match this companies and will not be doing business with them. Do yourself a favor and if you're thinking of purchasing, don't. Meditate on it and manifest a better company to do business with.

I would give this a lower rating if I could. I received an email stating item had shipped. I can't track it, no shipping updates. I've emailed the company multiple times, no reply. No package, zero contact. How can you say someone will return your email?? Nobody has contacted me at all.

I like many enrolled in the membership thinking that it would be $1 a month. That is not what happened I’ve been charged $16 and have not had access to any of the materials that they claim you will have access to! I understand $16 a month isn’t a huge deal but when you live on a fixed income that’s a huge deal. That is meals to feed my kids!

I ordered a couple of items back in November, still have not received my items. My bank account was debited the amount so, in my eyes they are thieves! Bank robbers!!!

Horrible experience! Ordered October 5th, currently December 17th. Still haven’t received and they will NOT give me a refund! I have asked multiple times.

Oh how I wish I’d checked Trustpilot before purchasing anything from this ‘company’. They are basically scamming people for money. I enrolled in their ‘VIP program’ for like $1 a month and like others (I’ve since discovered) I received an email thanking me for my purchase of $20! (£15 in the UK) Now I categorically KNEW I had not purchased anything. I’m long term sick, I cannot work so I do not make frivolous purchases, yet they knowingly took that money without my consent and if you do a quick search on Facebook you’ll see this has happened to a number of people.

I have given them prior notice that if I do not receive my money back I will be reporting them to trading standards and I suggest everyone who has encountered this, do the same. I also suggest reporting the Facebook page “Ethereal Wicked” and the Facebook group “witches inner circle” where they are promoting this scam. They need removing from social media. I have the details of the admin too, so will be reporting her as well if I do not receive my money. I will not be letting this drop. Absolutely done with online scammers.

I’m so disheartened on top of everything as I actually felt this was a trustworthy community, but I guess that’s how they get you, by lulling you into a false sense of security. Very sad about this but I’ll be pursuing it, even if I it means going to court.

I am very upset with my experience with Ethereally Wicked and their VIP Program. I had subscribed during a promotion and was under the impression that that would be my payment amount going forward. The following month, when I was was charged a much higher amount, I requested that my subscription be cancelled for future. They assured me that it would be and I’d no longer be charged. The next month rolls around and I’m charged once more. This time, I email back and request a refund as I had already been assured my subscription had been cancelled. I was emailed back and told that there were no refunds. I emailed back with a screenshot of the previous month’s email saying I would no longer be charged and they are now just ignoring me. Ive waited well over a week for a response and attempted to follow up a few times and no response. I hate to leave a negative review for a small business, but they have yet to own up to their mistakes and make this right.

Unfortunately, I have to agree with the negative reviews. While I did receive the "Witch Hat", it arrived after Halloween (I ordered it for my costume. I liked the way the hat looked tho, and figured I would just exchange for a different color. The emails I received from them, guiding me to the exchange/return process are were misleading, and their delayed response exceeded the 30 day policy.
So, I have to agree that the customer service sucks, The hat is cute, but I recommend that you be sure of the color with the first go order.

Trust the bad reviews. If you order one of their hats, you'll most likely get it within two weeks. I had no problem with that part. If you order something else... I am currently in a battle with their customer service about either getting the order cancelled and refunded or delivering the products I ordered in the first place. I've been told several different things and given several different assurances, but I still don't have the products and they still have my money. It's been two months since I ordered.

I wonder why this page is unclaimed...

Edit as of 12/14/21: They are still giving me the runaround and are now claiming I signed up for a subscription that I most certainly didn't. They've told me they've cancelled my order, but haven't given me a refund and refuse to acknowledge it when I bring it up myself. Please spare yourself the headache and money loss. DO NOT BUY FROM THIS COMPANY.

Edit as of 12/20/21: After feeding me the same bull line about upcoming delivery, this time about products I NEVER ORDERED, I've reported them to the Better Business Bureau. Do not give this company your money or time.

Edit as of 1/14/22: They refused to respond to the Better Business Bureau's attempts to resolve the issue. When I contacted the seller AGAIN, they responded that my issue had been escalated. This is a pathetic excuse for a business.

I would give it no stars if I could - AVOID! I made a large order over a year ago in Sept/Oct2020 and only ever received a few of my items - the witches hats - nothing else. I've been emailed various email addresses (as they've changed at least once) ever since and only once did a human reply (I've had a couple of auto reply "we are looking into it" emails) and say they had had delays and it would be shipped shortly - no apology - and no order still - it's now nearly Dec 2021, 14 months and I'm missing over £60 worth of items and no comms at all since March. They still push the hats big on insta etc - I have a feeling all they actually have are hats but they make the site look bigger with other stuff and take your money for that and never give refunds - to make us think that the rest is coming and not complain! AVOID AVOID AVOID

Placed an order. Shopify had the wrong address. Im not sure how because I typed in my new address in the form, but no matter. I emailed them when I received the confirmation a few min after the order was placed to update the shipping address since there was no place to update the order on their website.I emailed them within the time frame they provide in their shipping policies of 12 hours to update the order. I receive a response that yes, they updated the shipping address, and not to worry. The order wasn't shipped yet, so we are all good. Only we aren't. The email is a lie, because it was still shipped to the wrong address. My old house is now an AIR BNB, and I have no access to get my things after the fact. If they didnt lie to me, I could have made arrangements for the package to either be redirected through the mail carrier, or at the very least ensure Im there on the day if delivery. Now, I've emailed them 3 different times about this problem, and they refuse to address my issue. The first response was a standard late shipping response which had 0 to do with my problem, and the next response was your order was delivered, which again doesn't address the fact it was delivered to the wrong address and that they lied to me about updating the address. Ive asked for a refund or the items in these emails, which is in 30 days of thier refund policy, but they haven't addressed that request either. So now I have a dispute with my credit card company and Im writing this review. I contacted them to again to let them know Im doing all of this. I didnt want to have to resort to this, but they leave me with no choice. Maybe now they will actually address the problem instead of sending me canned responses...but I doubt it. Do yourself a favor and stay away from this website.

I ordered a hoodie on the 2nd, it's only JUST been shipped and that's after I put a comment on FB asking for a refund.

Genuinely not impressed, it says my item has been shipped, I cannot track it, there is no tracking number that works and I'm a little concerned about it.

AVOID THIS SITE.

EDIT: Over a month later, still nothing, I'm getting the charge refunded off my card.

Don't order from this company.

I have not received one of the products I ordered from them over a month ago. On October 14th (it's now Nov 23). The item hasn't even been shipped yet, and it's been almost 6 weeks!

I have emailed them about this issue 4 times, and have had no answer (other than a copy/paste FAQ email).

Their customer service is AWFUL. They simply don't answer.

It was also really difficult to cancel the subscription to their "coven". Which at this point sounds more like a scam.

All I want is my money back for an item I paid for and was never delivered, not even shipped!

Customer service is VERY BAD. They DO NOT refund or correct orders that are messed up. They do not cancel subscriptions when they say they will and they'll subscribe you anyway to a VIP thing with NO RECORD on your account, you'll just keep getting charges. This site really pissed me off, the only good quality thing they had was the hat, but like everything on the site it was from China and smelled of chemicals, luckily it washed out.

I'll have to open disputes with my credit card, call them, and have any future attempts to charge my card stopped.