The support line was answered promptly and I received help by those (Ray and Joanne) who understood what I was saying. Both were very helpful. Ray called me back several times to explain what had... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Friendly, helpful, informative. Only reason I didnt do 10, is they said it would be available for reconnection at our new home on the Saturday, when I called on Friday, however didnt internet did not... Vis mer
Service, prompt. Always helpful , Great company ,prices are really good thanks EscapeNet !🎉🎉
Selskapet har svart
The customer service team are quick and efficient. Better than other large entities who don’t necessarily care about you and just want you off the phone. I spoke with Felix who assisted me in troubles... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At the heart of it, we believe in simplicity. A better way to do the nbn™. We’d rather you stay with us because you want to, not because there’s a nasty contract forcing you to. It’s why we work our socks off every day to keep you. We’re also big on that caring, sharing thing. That’s why we’ll reward you when you Share the Love with your friends. We’ve helped tens of thousands of Australians connect to the nbn™. We would love to help you too!
Kontaktopplysninger
465 South Rd, 5035, KESWICK, Australia
- 1300135235
- support@team.esc.net.au
- esc.net.au
4,7
Enestående
948 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent customer service and quick response
Excellent customer service
15. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
Hi, Chunqing. It's always great to get feedback that resonates our focus on service. Thanks for taking the time to provide us the feedback. We really appreciate it. Cheers, John
Very reliable service
Very reliable service. Kind and understanding customer service. Prompt to respond and act accordingly to any issues that may have occured. Affordable plans. I absolutely love this service 👌
14. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
We love this feedback, Irie! It's so important for the whole team to hear that we're doing a great job. Thanks so much. We're super happy that we can help. 😊
Reliable - Australia Broadband
I recommend Australia Broadband. The service connection was quick and efficient and the broadband is reliable! One of the techs even solved an issue I've been having for months - and I didn't have to wait on hold for hours either. Best of all, my internet doesn't keep dropping out. Highly recommended.
10. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
We love this feedback, Liz! It's so important for the whole team to hear that we're doing a great job. Thanks so much. We're super happy that we can help. 😊
Because u are helpful in not cutting…dizzyday
Because u are helpful in not cutting off service while I try to manage $ on a single income n pay my bill to continue with your excellent service
Thanks 🙏
13. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
Hi, Davana. Customer Satisfaction has always been our priority. It's awesome to get feedback that resonates this goal. We appreciate this. Cheers, John
Svar fra EscapeNet Pty Ltd
That's awesome to hear! Thanks so much for the positive feedback, Jill. 👌
very quick and responsive team
very quick and responsive team. I liked their speed on fixing my problem
4. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
That's awesome to hear, M. Glad that we can be of service and thanks so much for the kind review.
Love Australia broadband as they have had my back and they are so fair and I always get great people to talk to. ❤️
Love Australia broadband as they have my back and they solve any thing I ask. I would love to receive a $20 voucher 🙂
1. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
That's awesome to hear! Thanks so much for the positive feedback, Michelle. 👌
Very good service
1. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
Hi, Paul. Customer Satisfaction has always been our priority. It's awesome to get feedback that resonates this goal. We appreciate this. Cheers, John
EASY TO TALK TO.EXPLAINED EVERTHING…
EASY TO TALK TO.EXPLAINED EVERTHING TALKED METHROUGH THE INSTALATION PROCESS
31. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
Thanks so much, Marilynne. Glad to have you on board.
I received very professional customer…
I received very professional customer service right from the start and was kept in the loop until the problems were solved. Ray was particularly helpful and did what he said he would do. Thank you so much.
27. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
Hi, Cathy. That’s wonderful to hear. We’re glad you’re enjoying the service and support. We appreciate you taking time out of your busy schedule to give us this review. We will definitely pass this along to Ray. We’re always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, John
The experience is that when I ring the…
The experience is that when I ring the staff are available they help straight away with my billing. If I was to recommend anyone I would go with Australia Broad band ❤👍
24. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
We love this feedback, Mary! It's so important for the whole team to hear that we're doing a great job. Thanks so much. We're super happy that we can help. 😊
As soon as I call with a issues it is…
As soon as I call with a issues it is fixed straight away
5. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
We love this feedback, C! It's so important for the whole team to hear that we're doing a great job. Thanks so much. We're super happy that we can help. 😊
very helpful customer servicr
19. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
Hi, Munir. It's always great to get feedback that resonates our focus on service. Thanks for taking the time to provide us the feedback. We really appreciate it. Cheers, John
Very affordable and always availables!
17. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
Hi, Valentina. Customer Satisfaction has always been our priority. It's awesome to get feedback that resonates this goal. We appreciate this. Cheers, John
Great service
Great service, solved the problem with my modem.
17. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
That's awesome to hear, Hulitanpaula. Glad that we can be of service and thanks so much for the kind review.
Best
Needed help
So called them .. they were very friendly and eager to help
Keep the good work
17. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
Hi, Khalid. That’s wonderful to hear. We’re glad you’re enjoying the service and support. Thanks so much for your review. We’re always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, John
The technician had the patience to…
The technician had the patience to listen to what the customer had to say and then guided him with steps
to reconfigure the settings on the TPG supplied modem to work, appreciate his determination and knowledge
to complete this task to the satisfaction of the customer, excellent customer support. cheers Allen.
12. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
Hi, Allen. That’s wonderful to hear. We’re glad you’re enjoying the service and support. We appreciate you taking time out of your busy schedule to give us this review. We will definitely pass this along to Jeri. We’re always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, John
They have been really good to us with…
They have been really good to us with extensions and good speeds
12. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
That's awesome to hear, Trisha. Glad that we can be of service and thanks so much for the kind review.
Australia broad band is the best
Australia broad band is the best, recommended to all families and friends. Customer service is Soo polite and patience, well mannered and quick and fast they solve your problem straight away xx
11. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
Hi, Veronica. Customer Satisfaction has always been our priority. It's awesome to get feedback that resonates this goal. We appreciate this. Cheers, John
Australian Broadband deliver on…
Australian Broadband deliver on customer support that the big two suppliers lack. I received complete support above and beyond. They made my broadband connections happen without all the pain and difficulty. My modem arrived ready and was easy to plug in and get started. It’s nice to deal with people who actually care and are professional.
10. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra EscapeNet Pty Ltd
We love this feedback, Narelle! It's so important for the whole team to hear that we're doing a great job. Thanks so much. We're super happy that we can help. 😊
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.