Enterprise Anmeldelser 

Shocking treatment. My flight was delayed. Told me my booking had "expired." No refund. If l wanted a car l had to re book. Cost me twice as much (£650 for 6 days) for an inferior car. They are scammers. Avoid at all cost.

Honestly worst service I’ve ever experienced. Rude staff who were very unhelpful. Told us the car would be ready in 5 minutes, 1.5 hours later we are still waiting. Don’t use them. This refers to the French side of the Geneva airport Enterprise rental.

Reading the reviews below, there's a theme here. A really, really awful experience. No-one there to collect the car from, no-one there to drop the car off with, (then got accused of returning it late!), maximum charge for a small scuff, fines for not having a vignette (when we did), which were appallingly communicated meaning we missed it, so couldn't appeal then got a further 'admin charge'. Unfortunately for the Enterprise / Alamo / National Group, they have lost my private and corporate business for good, due to this one rogue branch.

If I could give less that one star I would. Absolutely appalling company. We shall never use them again. Got sent a bill for damage we did not cause, 7 months after returning home. After contesting they rejected it. DO NOT USE THEM EVER.

I have already rented vehicles in several countries. This was by far the worst possible experience. Several absurd fees and charges over the weeks and months after the rental. Do not use this company under any circumstances

We rented a car from Enterprise from 16th to 22nd September from Geneva Airport.

The primary issue (amongst others) is that the car broke down on the final day, where the hybrid system failed and the car could not be driven. The car was recovered, but we were told by Enterprise we would have to make our own travel arrangements and that another vehicle would not be brought to us. We'd have to travel to Zurich airport (about 3 hours away) to get a replacement vehicle.

I was with my two young children (3yrs old and <1 yrs old) our luggage and my wife.

We were lucky that the nearest train station wasn't very far from where we were and we could make the 2.5 hour trip back to Geneva, but at great, unforeseen expense to us.

We assumed we would get refunded this as the vehicle malfunctioning was not our fault. However, Enterprise says they would not as we did not pay for the extra breakdown cover, which is supposed to cover things like flat tyres, lost keys and flat batteries. I've read the terms and it does not say this is required to cover things relating to Enterprise's own vehicles failing. We were lucky this was the last day and only slightly ruined our holiday.

Additionally, when collecting the car, the car is further away from the airport than you expect but there is a specific bus which is fine. Hardest thing was trying to find the car in a massive car park. We spent at least 10 minutes trying to find it, while hauling our luggage and children around, with no help on hand.

We paid for extra toddler and baby seats. They were not fitted. We were only told that at the desk. There was not a lot of room round the car to fit them, but worse was the baby seat, which was supposed to have an isofix base which was not supplied. I asked, and they said they do not supply them, 'i have to fit it with the belt'. This meant the seat was too upright (bad for baby neck and safety) and could move around quite a lot versus isofix. Very appalled by Enterprise's attitude to safety. We had no option but to fit it and use it.

Another thing, the car was a plug in hybrid (which is what failed in the end!), we we're told this prior. We paid for an estate, but the boot was quite small due to the massive hybrid battery under the boot floor. The caar has no charge cable, or charge, so we could not charge, so the car was quite poor on fuel, compared to a diesel.

The car was only 6 months old when it failed...

I will not be using Enterprise again.

Terrible customer service no contact refuse to respond to queries. As stated by most they issue invoice stating zero balance then 2 weeks later attempt to take money from bank for damage already documented on collection papers..... via a company called Helvetic whose correspondence go to junk mail..

I regret not reading the reviews before renting. The car I was given had tyre damage (peeling sidewall) that should have been dealt with before it was hired out again. Shockingly, this wasn’t mentioned on the damage report. I had to point it out myself, and only then did they give me a replacement.

At return, I took photos, videos, and left the fuel receipt in the car. I asked to stay during the inspection. When I brought up the bad reviews, he shrugged it off, saying most people don’t check the car properly. He also dismissed small scratches, despite many reviews saying they were charged for tiny marks.

A week later, I was hit with a CHF 4 charge for not refuelling, even though I filled up at the nearest station and left the receipt in the car. I find it really convenient that the guy inspecting the car on check-out said everything was fine and then receive a fuel charge a week later. This place is a complete joke—don’t waste your time or money!

Enterprise head office need to do something.

Appalling experience at Basel airport. Car rented from Enterprise CH (Helvetic Motion AG) an independent business trading under the Enterprise name in Switzerland. The car was returned without damage only to find four weeks later that I've received an invoice for damage during the rental for £1000. Fortunately the car was extensively photographed and videoed at time of collection and the claimed damage pre existed on the car! To make matters worse communication with Helvetic Motion is very difficult there helpline says use the web help portal and then ends the call. The web help portal generates an eTicket and then you hear nothing, Avoid Enterprise and any other brands Helvetic motion manage in Switzerland.

I absolutely agree with the customers who described below their experiences with Enterprise in Swiss. I was shocked how this company treats their customers. At first they shocked me by made up damage cause in Geneva Airport, they charged me 427CHF for it and finally today the Customer Satisfaction Center replied me after 2 months, that they sorrow me for the damage. Poor, unprofessional. Never more Enterprise.ch !

Same as everyone else here says. It’s a scam. I was shocked to see this happened to so many others. I returned a car in the same condition it was rented to me and was accused of a “small scratch” to the tune of $1800! Do not rent from this company.

Helvetic Motion AG at Basel Airport is an absolute scam in my opinion, charged me 484.65 CHF for less than 1cm of tiny scratch on side of the mirror, claiming 250CHF damage amount, 100 CHF handling fee and 100 CHF for ..... ready? ....rental loss of 2 days.... what a joke especially that this car was full of scratches all over the place. You've been warned..... think before you rent with this independent Enterprise franchisee unless you pay for full cover, Enterprise can't do anything about it... trust me, I tried at Enterprise Frankfurt and Heathrow airports. Enterprise crew confirmed it's a joke but also stated they can't chase Helvetic Motion as it's a separate company. They basically do whatever they want using well known rental company brand .... shame! Been waiting for refund for over a year now and nothing.......
Happened to me in Feb last year, unfortunately can't use that date anymore as Trustpilot only goes 12 months back.

SCAM!!

Was scammed out of my vehicle and forced to pay upgrades and hidden fees

They are trying to charge more than the week's rental value for a tiny scratch to one wheel. I have a pre pick up video showing the scratch. I have sent it to them and there is no response and there are no phone numbers to contact. This is a company that is ripping customers off and making it so difficult to complain that they hope to double rental fees by wearing customers down. Do not use.

This company is running a scam, be careful. They claimed for scratches that weren’t on the car I left. Sending a fake photo afterwards. Charged me CHF 450 for a claimed to tiny scratch on a mirror. There is no way to challenge the claim and they don’t respond to any contact. Literally this is theft/fraud. Don’t use them.

Enterprise/Alamo did not give any details of the scratches and charged me SGD 1300!!!
They are running a scam setup.
They comeback after 15 days after the return. When taking the car They provide 30mins to visualise the existent damage, which we hope should apply same for them as well.

I recently hired a car from these people.
There was a stone chip in the windscreen that we didn't notice until we'd left and started the trip.
They never gave us detail about the existing damages when we picked it up, and I forgot to mention it when we dropped it off, and they subsequently charged us £487 for damages. For a hardly noticable stone chip. That was already there.
I tried to talk to the staff at the airport kiosk, they said we had to talk to the head office and they'd be in touch. The emails said to contact the help centre, but there's no phone number, so you have to submit a complaint through the system. I did that, asking for more info, a picture of the damage, so I could compare it to my photos, etc. The system replied, giving me a ticket number, but 1 month later the only thing that's happened is that they've helped themselves to £487 from my bank account without my approval, and avoided responding to me. Not sure of next steps, will have to look at legal options I guess.
My recommendation is to avoid these scam artists at all costs..

Total scam artists. Charged me 2,000 chf for stone chips which were on the car at collection, 2 hour wait to even get checked in and receive a car.

Sixt and Hertz are much better alternatives

AVOID RENTING WITH ENTERPRISE !!!!! I recently rented a 4x4 car, because it was winter, lots of snow and I had to driver over a pass in the mountains. As I picked up the car at the airport in Zurich there was no one at the Front Desk, but a tablet where you typed in your reservation number and then you proceeded to the parking where a person gave you the key. This person only gave and received keys but didn't answer any questions. I did mentioned to the person handing me the key, to make sure it's a 4x4, and he said yes yes and just handed me the key. Driving at night on snowy road over the pass I felt very unstable. Luckily I made it over the pass and arrived at destination unharmed, realizing that they have not given me a 4x4 as stated in my booking confirmation. I did not move the car again and had to borrow my sisters car for the remaining time until the streets were cleared of snow and I was save to drive back over the pass to return the car at the Zurich airport. I tried to call, to talk to someone, but there is no phone number to call!!!!! I wrote an email (the only way to communicate with Enterprise) and they never responded to the fact that they failed to give me a 4x4 car. No apologies, no compensation, no voucher, nothing. Also when I returned the car at the airport there is no one assisting you. All you do is just drop the key in a box. There is ZERO CUSTOMER SERVICE. Never rent from anything where you have no access to talk to a real human being. When you call, all is automated and all they say is to go to the page "Help Center" on the website or App. I am so disappointed.

I got charged for pre-existing damage despite the fact I showed 10+ high-res photos showing the damage was there when I picked up the car. Very shady practices!