Europcar Anmeldelser 71

Ich habe über Auto Europe ein Auto bei Europcar am Flughafen Zürich für vier Tage gemietet. Ursprünglich hatte ich einen VW Caddy mit sieben Sitzen reserviert, erhielt jedoch ein Upgrade auf einen Multivan. Vor Ort wurde mir alles verständlich und transparent erklärt, und es wurde nicht versucht, mir zusätzliche Versicherungen aufzudrängen. Der Europcar-Mitarbeiter Mudi war sehr freundlich, und sowohl die Übernahme als auch die Rückgabe verliefen reibungslos. Die Kaution in Höhe von 350 CHF wurde innerhalb von 24 Stunden wieder freigegeben.

Ich kann Europcar uneingeschränkt empfehlen und werde in Zukunft direkt dort reservieren.

Zürich Seefeld. Zum 2.Mal bin ich begeistert von dieser kleinen Agentur. Sehr freundlich, persönlich, praktisch, zuverlässig. Ich habe jahrelang in der Stadt Zürich eine gute Autovermietung gesucht, auch bei Europcar, vergeblich. In Zürich Seefeld hab ich die Perle gefunden

I made a reservation 6 months in advance for a 4x4 SUV (VW Tiguan or similar) to be picked up at Zurich Airport from March 12 to March 21, 2026.

At the time of booking, the vehicle category clearly stated it could accommodate 3 suitcases, which was essential for our trip.

However, upon arrival at the counter, the staff offered only two options:

A smaller vehicle that could not fit our luggage, despite matching our reservation category
A larger vehicle that could fit the luggage, but only if I paid an upgrade fee equal to ~75% of my original reservation cost

This put me in an unacceptable situation. Since neither option matched what I had booked and paid for, I was effectively forced into taking a lower-class station wagon, which:

Was not a 4x4 as reserved
Was clearly a cheaper category than what I paid for
Created stressful driving conditions, especially in snowy areas where a 4x4 would have been appropriate

This experience reflects very poorly on Europcar Mobility Group:

Reservations are not honored as booked
Customers are pressured at the counter to pay significantly more
Staff showed little willingness to resolve the issue fairly

Overall, this felt like a bait-and-switch situation, and it caused unnecessary stress during our trip.

I would strongly advise future customers to be cautious when booking with Europcar, especially if your vehicle requirements are important.

If I could put negative stars I would.
This concerns only moving vehicles: I can't say anything about normal vehicles.
Used to rent regularly moving vehicles from Europcar and was usually quite happy: pricing, availability and service was good in the Bern/Thun/Fribourg locations. All has changed: most people move on Saturday but the new policy is you can only either rent a half day (until noon) on Saturday or you have to pay to Monday although you're only using/needing the vehicle one day (let's not forget that we can't move on Sunday in Switzerland!). Yes, you can deposit the vehicle and keys in the box on Saturday but you still have to pay until Monday!
The excuse is that since their office is closed they can only process the return on the Monday which justifies an extra day of charges...I've returned enough vehicles to know that the process lasts about 15 min max ... paying an extra 150 francs for 15 min is ridiculous.
Availability has also gone way down...
Friendliness of the employees is equally non existent - clearly the employees have to deal with the backlash of poor management decisions.
I guess the people making decisions about moving vehicles not being available for full days on Saturday probably have a pay level which allows them to use professional movers and have no concept of a self- move!
Thankfully there are smaller firms which are fair and offer very friendly service for much better prices and better vehicles.

I paid a substantial amount for full insurance with zero excess specifically to avoid any additional charges. Despite this, I was later asked to pay a €100 “admin fee” for minor and questionable damage.

If “zero excess” still permits extra charges, that should be clearly and explicitly disclosed before customers purchase the most expensive coverage. Otherwise, the product does not operate as most people reasonably understand it.

In my experience with other rental companies, full coverage means no further payment. Customers should be aware that, at Europcar, this may not be the case.

At pick-up, our rental agreement arranged via Car Rental 8.com was declared invalid, and we had to arrange a completely new booking at significant extra cost.

Upon return, the vehicle inspection was far more intense than anything we’ve seen before, inside, outside, with a torch. A heavily disputed mark on the bumper turned out to be mud and was easily wiped off, but another mark was declared “new,” even though our pick-up video clearly showed it was already there. We were told we would need to send the evidence to head office for them to decide.

When we tried to take a video to provide evidence for head office, the staff members claimed we were violating GDPR and said he was calling the police, insisting it was not allowed to film personnel. We explained multiple times that we were only recording the car to provide proof for head office.

Eventually, their manager arrived and confirmed the mark was too minor to matter and no charges would be made. While this was helpful, there was no acknowledgment of the stress and confusion caused by the initial interaction.

Throughout, the staff members continued helping other customers, leaving us waiting and anxious about extra costs, police involvement, and catching our flight.

While we’ve had good experiences with other Europcar locations, we cannot recommend this branch.

We had to cut our rental short from 6 days to 3 days because of illness. Europcar refused any refund claiming that pre-paid bookings were non-refundable. It doesn't state this anywhere in either my booking info or their general T&Cs. This is just a big impersonal company ripping off the small people because they don't care.

Hired a "small" car for 5 days from Zurich airport (via Swissair).
Collected at 22.00, small queue which went quickly, friendly and helpful young man got us the keys in 15 minutes, no high pressure sales for insurance etc. and even got an upgrade.

No need for photos as they are automatically taken existing and returning to the airport.

Return was seamless. Very rare thing but they get a 10/10 from me

Bei der Reservation für Malaga (Spanien) hatte ich im Herbst 2025 einen Fehler gemacht und die Reservation storniert und nochmals ausgeführt. Über Euro 700.-- betrug die Reservation. Es werde geprüft, so die Stornierungsbestätigung. Es handelte sich um ein Light-Paket und was man darunter so genau beim Reservieren verstehen soll, ist nicht ganz offensichtlich. Jedenfalls sind die Euro 700.-- futsch und Europcar hat einen langjährigen Kunden verloren. Denn Fehler korrigieren gilt nicht bei Europcar.

Avoid at all costs.
Complete nightmare.
First they gave me a car with a broken tire.
The day after I go to Zurich airport to change and they tell me I can only get a small economy car instead of a Premium that I booked. (Apparently there was no Premium electric and they were not allowed to give me a Premium gasoline). But they promise that 2 days later I can come back and they reserve another for me.
I do so. With a broken back after 1000km in that economy car, I went back to the airport. Next excuse now, I am too late and there is no one to check the returned car although there are two people at the desk and the car is only 50 meters away. And anyway, they tell me, the promised Premium car is not available.
Are you kidding me???

2 hour queue on a Sunday afternoon to collect the pre paid car !!

Check in had long ques but they did move in 30 mins but then the keys were not there and the car we ordered was also not right. The one they gave us was smaller in the boot and then I was offered to pay a further 150 CHF to upgrade, despite them not having the car I actually ordered. People were really disappointed and dissatisfied and the staff in the car park pick up area clearly didn’t care at all. I understand it is busy but kindness isn’t that hard especially to clients who have genuinely paid for a service they have not received.

Worst ever. 1 hour waiting in line to pick up a car. No customer service or speed. Just bad service and long waiting never again.

Obwohl wir mit Vollkaskodeckung gebucht und bezahlt haben, haben sie es nicht anerkannt.
Bei der Buchung haben Sie uns zugesagt, dass wir den Wagen in NZ auf der Fähre mitnehmen können. Dies war nicht der Fall und wir mussten ihn abgeben. Auf der Südinsel erhielten wir neuen Wagen. EUROPCAR versicherte uns, es sei der gleiche Vertrag. Leider überprüften wir dies nicht. Am Ende bezahlten wir 25% mehr. So nicht!

Ich kann Europcar am Flughafen Chania (CHQ) leider in keiner Weise empfehlen. Meine Erfahrung war durchweg negativ – von der Abholung bis zur Rückgabe.

Irreführende Standortbeschreibung: Entgegen der Angaben in der Buchungsbestätigung befindet sich die Station nicht direkt im Flughafen beim „Meet & Greet“, sondern außerhalb des Geländes. Man muss erst einen Shuttlebus nehmen, der nicht ausgeschildert ist und erst nach längerem Suchen gefunden werden kann.

Unfreundliches Personal: Das Personal vor Ort war sehr unfreundlich und nicht hilfsbereit. Auf Nachfragen wurde genervt reagiert, Unterstützung erhielt ich keine.

Schlechter Fahrzeugzustand: Der Mietwagen war nicht sauber, insbesondere die Innenseiten der Scheiben waren stark verschmiert und dreckig. Außerdem war nur Wasser im Wischwassertank, kein Reinigungsmittel – für eine Mietstation dieser Größe absolut unprofessionell.

Rückgabe außerhalb der Öffnungszeiten nicht möglich: Laut Vertrag sollte die Rückgabe auch außerhalb der Öffnungszeiten möglich sein. Vor Ort stellte sich jedoch heraus, dass das nicht zutrifft. Trotz mehrfacher Versuche und Kontaktaufnahme mit der Hotline wurde keine Lösung angeboten.

Finanzieller und organisatorischer Schaden: Da Europcar sich nicht an die vertraglichen Bedingungen hielt, musste ich das Auto früher zurückgeben und kurzfristig einen Wagen bei Avis mieten. Eine Rückerstattung der nicht genutzten Miettage gab es nicht. Stattdessen blieb ich auf den kompletten Kosten und dem zusätzlichen Aufwand sitzen.

Schlechter Kundenservice: Selbst nach schriftlicher Beschwerde beim Kundendienst kam bis heute keine Antwort.

👉 Fazit: Ich habe schon oft Mietwagen bei verschiedenen Anbietern gebucht, aber noch nie ein so schlechtes Erlebnis gehabt. Ich rate dringend davon ab, bei Europcar am Flughafen Chania zu mieten. Unprofessionell, unfreundlich und kundenunfreundlich von Anfang bis Ende.

Mir wurden für zwei Mietwagen insgesamt 700 CHF Depot sowie 95 CHF Rückerstattung seit über sechs Wochen nicht zurückgezahlt. Mehrere Mahnungen per Mail und Telefon wurden ignoriert, stattdessen nur leere Versprechungen.

Ich werde die Forderungen nun rechtlich beitreiben und Staatsanwaltschaft sowie SECO einschalten. Europcar zeigt keinerlei Bereitschaft, Probleme aussergerichtlich zu lösen.

Klare Warnung: Finger weg von Europcar, wenn Sie Ihr Geld wiedersehen wollen.

I rented two cars within six weeks and was charged a total deposit of 700 CHF plus an additional 95 CHF that should have been refunded. After more than six weeks, none of this money has been returned.

Multiple written reminders and phone calls were ignored – only empty promises, no action. Europcar shows no willingness to settle the matter out of court.

I will now pursue my claims legally and involve the Public Prosecutor’s Office as well as SECO.

Clear warning: stay away from Europcar if you ever want to see your money again.

An example of the worst rental service you can experience. From the moment you visit the desk they are doing everything they can to force you to pay for a more expensive vehicle and take out their exorbitant insurances.

My car was parked next to a tree and upon returning the only undamaged panel had been clearly targeted. The person doing the inspection was able to find that immediately without referring to notes (despite nearly every panel being damaged). Luckily I have my own insurance and I am dealing with them but Europcar Geneva are a complete disgrace to deal with.

bereits zum dritten mal erhalten wir nicht den wagen, den wir gebucht haben und als sahnehäubchen darf ich nun noch eine komplette battery charge bezahlen, weil ich mit dem wagen knappe 40 km gefahren bin, bevor ich ihn in einen benziner umgetauscht habe. so geht kundenfreundlich à la europcar ...

Auto wurde nicht wie vereinbart am Hotel in Windhoek abgeholt. Nach mehreren Telefonaten hiess es, wir sollen Fotos machen und es stehen lassen, sie würden es holen. Am nächsten Morgen stand das Auto immer noch da, nochmaliges Telefon und dann sind wir abgereist. Es wurde dann zwar abgeholt aber uns wurde ein weiterer Miettag verrechnet plus die Tankfüllung obwohl dieser voll war. Nie wieder Europcar. Das Geld vom Miettag bekamen wir nach vielen Telefonaten und Mails zurück, das vom Tanken allerdings nicht

I booked a car with Europcar through Expedia in January of 2025. The car rental was for the last week in June 2026. The rental agreement could not have been clearer. I was to pay $428.28 USD for the week when I picked up the car. There was no reference to payment in Swiss Francs. When I picked up the car in June, Europcar charged me 379 CHF (I now suspect the equivalent value of $428.12 of Swiss Francs in January 2025). That sum (379 CHF) converted to $479.93 because of the devalued dollar. Now, I can well understand having to pay in Swiss Francs if my contract called for payment in Swiss Francs, and I would have done so without a thought. But my contract was in US Dollars only; there was never a reference anywhere in the contract to Swiss Francs; and I never agreed to pay Swiss Francs. Both Europcar and I agreed in a binding contract for payment in USD of $428.12. Long story short, I was taken for $50 dollars. This is a relatively small amount, but it is the principal of the matter, and this speaks volumes about the character of this company. I expected Europcar to be something much more than an extremely small and petty enterprise. Very disappointed!