Enterprise Anmeldelser 

I rented a car from the Geneva Airport Enterprise Rental Car agency on December 11, 2025. The agency did not have the type of car that I had reserved, and I accepted a more expensive rental car at a higher price. The car had some minor paint scratches on it at the time of rental. Detailed inspection of the car at pickup was impossible due to poor lighting and tight parking spaces at the airport garage. The car had low tire air pressure at pickup indicated with a dashboard warning light, but no other problems during the rental. The car was not damaged by me during the rental period, and was returned to the same agency at Geneva Airport on December 23, 2026, as scheduled. The employees of the rental car company noted no problems with the vehicle when I returned it.

On January 6, 2026, 14 DAYS LATER, Helvetic Motion AG/Enterprise Geneva Airport made an unauthorized charge to my visa credit card in the amount of CHF 609.36, claiming that there were "new fine scratches" on the underside of the front plastic bumper. In communication with this company, I was told that I needed to send them "photos with meta data" showing that this claimed damage was present at the time I picked up the car.

In response, I asked them for the same type of "proof" that the damage they claim was seen on the car WHEN IT WAS RETURNED. I asked for "photos including meta data" (date and time stamp) of the date and time that the car was returned. I also asked for PROOF that they had paid to have the car repaired or repainted -- an invoice showing this.

After several emails, this Enterprise Agency/Helvetic Motion AG FAILED to provide any sort of proof to substantiate their claim that I damaged the car or that they had repaired the car after it was returned to them.

If you search on the internet, you will see that this behavior of Helvetic Motion AG is a WELL KNOWN SCAM that they do on foreigners renting cars from them at their multiple Swiss Enterprise Locations.

Addendum: I filed a chargeback with my Visa CC issuer, and also contacted a consumer forum/ protection legal agency in Switzerland
After supplying all the required documentation, and waiting around 1 month, my CC issuing bank ruled in my favor and reversed the charge made by Enterprise CH/Helvetic Motion AG. Merchants are usually assessed a fee of $15USD to $50 USD for successful chargebacks made against their charges, which may give you additional incentive to go this route.
I was also contacted by a lawyer from the Swiss Consumer Forum (google for 'Swiss Consumer Forum") / Schweizerisches Konsumentenforum
who offered to confront Helvetic Motion over the charges they assessed to my Credit Card 2 weeks after the end of my rental.
This is to encourage others who are victimized by this unethical company to pursue all avenues open to them in protesting these sorts of charges by this company. Better yet would be to avoid renting from them in the future.

Absolute cowboys. Tried to charge us for damage (surface scratch which was clearly there on pickup).

Very rude woman who knew exactly which bits of dirt to brush away to find the "damage".

Don't touch them.

They make money by charging people for damages that were never repaired and never reported.

I rented a vehicle between 01.01.26 and 04.01.26. Although the document provided to me stated that the vehicle had no damage, I noticed existing damages, including scratches on the front bumper as well as scratches on the rear bumper and the right rear door. I reported and documented these with photographs within the first 6 hours.

However, I would like to emphasize that none of these damages were listed in the damage section of the contract. Therefore, these damages were intentionally overlooked during the inspection conducted before my rental.

Despite this, a report was issued to me as if these pre-existing damages were new and had occurred after my rental period. This was extremely unfair and unjust reporting. Although the photos I provided, they still went on the with the charges.

I will NEVER work with you. I will also report this in social media, including my account that has 156k followers.

An outrageously unethical way to make money.

Let's c 1st went to sulphur LA to rent a car since I just moved here from different state they wanted 3 bills with my name n address on it mind u I rented from them at least 19 times from my previous state. So they believe state if Louisiana real id us fake if they asking for bills with my address on them never heard of such a thing

I rented a car from Zurich airport from ALAMO/Enterprise. On the way back, nobody picked up the car, you just throw the keys in a box. the car was returned without damage. Now with 2 photos of the top part of the car. without date and time, without showing the entire car with the numbers and the damage, they are asking me for over 1000 euros for alleged damage. I ask them to send photos with dates, time, the entire car and they don't respond

First car provided covered in dirt, so I couldn't check for damage. Got a replacement vehicle fairly quickly, which was covered in damage, and made me anxious throughout my hire, as their damage reporting method I thought was really dodgy.
The petrol cap couldn't be opened on the side of the car, so I couldn't refuel before returning the vehicle. There was absolutely no way of reporting this. Needless to say, I was charged the refueling charge and probably extra for their fuel. I searched and searched for a contact to dispute this, there is absolutely no way to get in contact with them, the only email address I could find I sent a long email to and never heard back.

I recently rented a car from this company and had a very disappointing experience. The vehicle I was given already had several scratches and minor damages when I picked it up. Despite this, I was later charged £500 for a small scratch — something that could easily have been one of the many existing marks on the car.

When I tried to discuss the issue with customer service, they were completely dismissive and quick to insist that it was my fault without any proper investigation.

It feels like they are taking advantage of customers by holding them responsible for wear and tear that clearly existed before. I would strongly advise others to choose another rental company that treats customers fairly and transparently and avoid Enterprise CH Basel airport at all costs.

Company is operating scams
They charge me a 50 admin fee but wouldn't tell me what for
Then, before I had a chance to pay it handed it off to a debt collection agency tripled it and harassed me for the money

No customer loyalty in this company and they did everything they could to get more money out of me and tax a tourist

Please do not use this company!

I picked up my rental car on September 15, 2025, and returned it on September 26, 2025. Upon returning the vehicle, employee reassured me that everything was fine, despite my noticing a small scratch on the passenger side rear bumper that may have occurred during my stay in downtown Zurich. I was informed that I did not need to be concerned about this issue.

However, after returning to the United States, I received a bill for $2,150 for alleged damage. I have been trying to reach customer service without success, as I am not able to find a contact number for Enterprise in Zurich. My insurance is ready to pay for any valid damages; however, I can not resolve this matter directly with enterprice zurich airport.
It is very difficult to contact them, they do not have any phone number and the number they provided to customers is answering machine and refer you to website.
This experience has been very frustrating, and I hope to find a solution as soon as possible..

DO NOT RENT WITH THIS COMPANY
I wish I had seen all of the recent reviews before hiring with Enterprise Geneva, which is a real shame as the experience in terms of collecting the car wasn't too bad. The car was faultless, and the return process was easy.
We have however now been scammed, having been charged for two items 'missing' from the car which Enterprise had already detailed as missing when we collected the car.
I assumed a genuine mistake, however, they just ignore your emails altogether and process the charge regardless.
I now have £265 on my credit card for items which according to Enterprise I didn't have in the rental any way.
Clearly operating a SCAM, which is a shame as we have always been loyal customers to Enterprise.
AVOID AT ALL COSTS

My usual car rental company (Europcar in Messe) was fully booked so i went with Enterprise at the Basel Airport (Swiss side). I booked the car for one day and made a video of the car before leaving the parking lot.
It was a sunny day, i was just in the countryside and gave the car back in the evening.
Of course, as everybody else renting there i got a fine for 750 CHF for a scratch on a tire (that looks like something that would happen while parking in the city). Knowing i didn't do anything wrong I check the video and see the same scratch already present on the car before departure.
Seeing the online reviews i also immediately mark the credit card transaction as fraudulent with my bank UBS.
I happen to pass by the airport quite frequently and asked the agent there why these things happen, it tells me just to use the insurance and not to worry about it. So he openly just admits there committing insurance fraud, unbelievable.
Customer service denies that my video is correct and refuse to pay me back but luckily UBS struck the transaction as FRAUDULENT and i got my money back.
I hope this company and its management gets sued

Charged me £400 for a small mirror scratch that I did not make on a car that already had 14 reported damages. When asked (twice), they were unable to provide evidence of the repair having been carried out.

My recent rental at Enterprise/Alamo Geneva Airport left me concerned about the process.

When I picked up the car, I was asked to sign the pre-condition report before seeing the vehicle, which was parked a bus ride away. I later realized that the report itself was signed by staff on my behalf, as the check-in screens were “not working”, so I did not have the chance to review the contract or condition report myself, as the process went to quickly for me to realise that this is what was being signed on my behalf.

I was not advised to take photos of the vehicle, and when I later asked about past records, I was told that “no photos were available”. The damage in question was a curbed wheel, which I absolutely do not recall happening during my rental (neither does my partner present at all times).

My insurance will cover the claim, so I am not posting this for compensation. I am sharing my experience to encourage future renters to take their own detailed photos at pickup and to carefully check documentation.

Si pudiese calificaría negativo, ya que ni siquiera puedo decir que se hayan ganado UNA estrella.

Nos dieron un auto que supuestamente era mejor que el que habíamos alquilado (que era manual, por un automático). El día que nos dieron el coche no tenían sistema, por lo cual tardamos una hora y media en que nos dieran el coche y no nos entregaron ningún tipo de documentación que probaran los daños.

Unas semanas luego de devolver el auto nos están queriendo cobrar por un daño preexistente. Tengo una foto que tome que prueba que el mismo existía en el momento en el que nos entregaron el auto, pero ahora estoy en un ida y vuelta con esta empresa para que finalmente desistan con la reclamación

Ojalá hubiese leído las opiniones antes de contratar a esta empresa

Like many others I was also charged for damage on the car that was pre existing. Fortunately I took loads of photos and damage was very clearly there before I started the rental. But it still took weeks to get a refund. If I was being kind I would suggest they were just incompetent and had poor processes but I suspect they may be trying it on to get extra charges deliberately based on the many other reviews especially as the damage was so clear it's hard to understand how they could miss it. Probably best to avoid and if you do rent with them take lots of photos and expect a poor experience and a bit of a battle to get refund

Apparently I am not the first victim.
Enterprise - Alamo rental car place (Bern airport, Switzerland) is the last place you want to go to. The staff there are rude and horrible customer service. My wife and I picked up the rental and returned exactly per their instructions. We arrived at the rental facility but because there were busy, the parking spaces are full. We parked and waited for availability. The space becomes available literally next to us and as we tried to back it in, their staff sped from behind and pulled into the space. I got out and asked what is going on, they yelled in broken English to wait for another one. Another 4-6minutes passed and another opened up, this time 2 spaces up. Again, as we attempt to drive in, another staff literally pulled out from opposite spot and backed right in, nearly hitting us. As fuming as we were, we got out and they looked at us discriminately if we were aliens and did the "2 hands palm up raise" to show what can we do as they beat us to the spots. Keep in mind, they are actual staff. Should they not be assisting the customer, rather than fighting and competing with them? A few days later, they sent an invoice with photos saying there was damage to the car's roof. We took videos of before and after, there was nothing and the car was returned in the same condition as it was. We also tried to contact the Swiss airport police after we turned to the US, they were not helpful either. They don't even speak English, which is unbelievable. After months of exchanging emails trying to dispute, Enterprise/Alamo sent the damage invoice to the collection agency. As of today, we have also tried to contact to the Swiss Attorney General but I am sure, we may not get a response. How many more victims before these people are stopped and prosecuted?

Enterprise Switzerland charged me over CHF 2,000 for damages that were already on the car when I picked it up in August 2025. I had a time-stamped video proving the scratches were pre-existing, sent screenshots, filed tickets, replied to emails (their call center is non-existent) — all ignored. A week after drop-off they sent photos of the alleged damage, which could have come from any renter after me, and still charged my card.

This feels like a pattern — looking at other reviews, many people describe the same treatment. How many of us have to go through this before a lawsuit becomes an option? Stay away from this company.

DO NOT RENT WITH THEM AND READ CAREFULLY! I was a faithful customer of Alamo/Enterprise with over 40 rentals during last 3 years until they scammed me and had me pay over 400€ for an already existing tiny scratch (less than 1 cm) on the door handle. When picking up the car, they always tell you that you should not care about these tiny scratches. When returning the car, the agent told me "Everything is fine, I will close the contract". Of course, you never receive any confirmation and there is no commun signature from both parties when closing the contract. 25 days after returning the car, I received a bill regarding this scratch I had not made and my credit card was charged. I filed a complained to the customer service that reply after weeks that they would see with the corresponding team. Needless to say that they never came back! I called Mastercard who told me they had numerous similar cases with Enterprise Zurich. Food for thoughts... DO NOT RENT WITH THESE SC@MMERS!

I have select drop location different. At a time of pick up they said this location is permentaly closed so you drop on different location which very far from our planning then we asked for solution - they told cancel the booking. They sent me 3 invoice instead of 1. I missed one. Instead sending reminder they sent my file for collection department 3 times payment.

Ruined driving holiday!
I reserved a small car several months before my holiday as I was visiting small villages with narrow streets and limited parking. I had also rented a garage for a small car.
When I arrived at the rental desk I was told there were no small cars available and I would have to take a larger SUV, despite Enterprise having accepted my early reservation. I complained at the rental desk and again in the collection garage but was told both times that I had no option but to take the larger vehicle. The inevitable happened and one of the wheels scraped on a kerb for which I was charged just under £400 by Enterprise. To make matters worse, my reservation was for a manual/ petrol but the SUV was automatic/hybrid!
Enterprise has been my rental company of choice in the past but I'll look elsewhere in future!