Laura was amazing I would say 10/10 she listened to me explained everything to me in the best possible way for me to understand everything It actually made me believe there are genuine people out... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Acct No: 73310862. Change of tactics but a big thank you to Emdad (Raz). Just had a very respectable call with him, and credit where its due, he listened and understood the circumstances I descri... Vis mer
Selskapet har svart
Sian was absolutely awesome. Helped me more than I can put into words. I highly recommend if you have any issues and need to speak to Engage you ask to speak to Sian.
Avoid !!! Such a Robbing company, there rates are unbelievable , they have no compassion or help for there customers, they bleed you dry, my rate of 9% on a variable now has crippled me and my fam... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Kontaktopplysninger
Harman House, UB8 1QQ, Uxbridge, Storbritannia
- 0333 014 2046
- engagecredit.com
4,3
Enestående
450 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 78 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Charles was fantastic
Charles was fantastic, so friendly and knowledgeable
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
My advisor Daniel was very helpful and…
My advisor Daniel was very helpful and kind. He was patient in dealing with query and made me feel at ease and he explored all the options available and even got an answer for my question straight away rather than make me wait for a letter in the post. Excellent customer service with a real empathetic attitude.
30. januar 2026
Anmeldelse skrevet uten oppfordring
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Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
You have amazing customer services
I would like to thank you for your Agent Mrs EDITH , she was really helpful to me and understanding my situation and illness . As I suffer. With high depression through the long conversation, I don’t feel bad at all and if you can kindly make an arrangement any time I call you I speak to her generally I’m really thankful from the Engage Credit they understand my situation very well and thank you for your patience. I’m hoping very soon my problem solved and pay you back. Kind regards P Gandomcar.
28. januar 2026
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Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Spoke to molly very thorough with…
Spoke to molly very thorough with security pleasant to talk to
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Discriminate against disabilities
Discriminate against disabilities
Discriminate against disabilities
Very Discriminate against disabilities and also leaves you on hold for no reason at all.
Complaints team are as much use as a chocolate teapot.
Also got the police to cut the door open last year too.
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
We are sorry that you are unhappy with your experience, however you do not appear to be a customer of Engage Credit based on the information in your review.
Just spoke to someone in customer…
Just spoke to someone in customer service, he was friendly, informative and extremely helpful.
The information he provided has put my mind at ease.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The company costumers service is great
The company costumers service is great.
The person that attended to me was good. All my queries were resolved.
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Poor Service Again
Did not get to speak to anyone. Rang and rang for 12 minutes then gave up.
Very poor.
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
We are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you. Alternatively if you email us a preferred time, I can arrange for someone to call you back.
The best customer service I've ever had…
The best customer service I've ever had the pleasure to speak with, especially Charles.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Customer service was friendly and…
Customer service was friendly and helpful and the requested information was given.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Amazing staff who go above and beyond
The young man that I spoke with was absolutely amazing. I was so worried about calling and had been putting it of for ages because I was so scared of losing my home. If everyone who answered the phone was like him, I'd have called every month. I can't praise him enough.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The girl I spoke to was polite and…
The girl I spoke to was polite and helpful and sorted my problem quickly.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
A very good company
A very good company, having had several health issues, they listened to me and helped me out immensely. Nothing but praise for them.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
As always helpful and friendly staff
As always helpful and friendly staff
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The guy on the phone was very helpful…
The guy on the phone was very helpful and answered lots of questions i had with a lot of patience
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
A pleasant experience speaking to the…
A pleasant experience speaking to the person who answered the phone.
We went through security and she was able to answer my questions efficiently.
She was also very compassionate and listened to what i had to say.
She also asked for my permission to add to the system my disclosure.
19. januar 2026
Anmeldelse skrevet uten oppfordring
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Thank you for taking the time to leave your 4 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The person I spoke to was very…helpful, polite nd good listener
The person I spoke to was very courteous nd helpful
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The call was answered promptly
The call was answered promptly
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Alina was incredible
Alina was incredible, so helpful and kind! Much appreciated
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
First time caller!!!
Called with a few questions relating to my mortgage and within 5 minutes, Abbi had answered all of them in a friendly and professional manner. First time I’ve had to call, and compared to a lot of companies these days, it was a fairly painless experience. 👏🏻👏🏻
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
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Lær om anmeldelsesprosessen på Trustpilot.
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