Max Estrada Anmeldelser 

I have ordered from Enailcouture a few times with varying degrees of bad experiences. The first couple of orders took almost 2 months to get to me, but I gave them the benefit of the doubt as this was towards the beginning of the Covid-19 crisis. I ordered again, many months later, only to have never receive my order. I had ordered almost $200 worth of products (not that the monetary value of the order should make a difference in the customer service given) and after going over THREE MONTHS without receiving said order, and many attempts at reaching out for assistance regarding my order only to repeatedly be either ignored and or told it was "on its way", I reached out to Max (the owner of the company) on Instagram and voiced to him what was going on and asked what could be done to remedy the situation, and he replied, " Nice." Since this interaction, I have (against my better judgement) attempted to order from Enailcouture again, only to get message saying that they "Cannot deliver to my address" when I reached the point of checking out. So, TL; DR-I received terrible customer service from this company, asked for assistance and was 86ed from ordering from them because I asked for said assistance. Save your money and sanity, people. Shell out the extra coin and just buy from Apres, I've had nothing but good experiences with them and the products are amazing. Thank you for reading my novel of a review, and I hope it helps someone!

I have no problem with products Im in Canada and deal with Lucy Frank my poor review comes from me watching a live demo and giving props to his Canadian distributor when some girl by the name of Antonia decides that i have said to much and I am spamming the open conversation like it is her business. I have spent thousands of dollars on the products but because someone who decides she is running the comments and not only telling me to stop but others she just cost the company my business. I find it sad when the owner of the company has someone that doesnt work for him running the comments. It was beyond unprofessional and this isnt the first time antonia has made dcomments to thers if you go through his videos she is always there, must not have anything to do in her time but troll comments and run his business for him. I was just about to place another $550 order like I just did 4 days ago but because of her ill go and spend that on my dogs instead. Thanks Max for having a troll talk for you and run your comments, again its not a first but its def a last time for me to watch anything he puts up, deleting his fb page, he probably wont care but having someone that isnt an employee telling ppl what they can say or telling them about policies etc doesnt sit well with me, again I dont think Max will care with is sad but when you are making the big bucks who cares about 1 customer when you clearly have this person speaking for you, just lost my business over it,shame because I really like Lucy and had nothing but nice things to say about her and the product thanks Max or should I say your rep Antonia

Customer service is bad.. supports working with Distributors. You can find Max Estrada's products on Amazon for similar pricing and you can have it the next day. The excuse for 7 months has been covid-19 yada yada yada. My order took 65 work days. Any Professional Nail Tech cannot run a business with that type of lead time, paying upfront with no option to cancel, and there are hi trade shows to get his stuff. Max... You have a beautiful product line work with Distributors please

Why is it that I have to wait more than 6 weeks for shipping when I can go to SMALLER companies and get my stuff within a week?

This guy doesn't offer refunds nor cancellations, which is super shady! I definitely won't be purchasing from this company again and I suggest you don't either!

This was my first and will be my last. It took almost two months to receive my order. HORRIBLE customer service. They don’t back their product and offer no refunds or cancellations. It seems pretty shady to me. So, this company got me once, but they will not get me twice.
They use Covid as an excuse. I order from other companies and ones that are much larger than this one which I get my orders on time.
Customer service is HUGE. and this company dropped the ball....BIG TIME!!!
BUYER BEWARE

NEVER AGAIN

It's been a freaking month and a half like what the freak dude. Not cool. Not cool.

Please do not waste your time and your money the products are not extraordinary, you pay a lot of money for nothing and you have to wait 6 to 7 months for delivery and you cannot cancel the order, they do not respond to emails or calls

I Ordered from them twice before the coronavirus paramedic started and everything was fine. I used to receive my order within a week or two. I think they got the best monomer at a great price. I have wanted to order from them since April of this year, but I was hearing all the bad reviews, so I went to my local nail supply to purchase some, but the monomer kept crystallizing. I couldn't find any good monomer at a better price than their so i took my chances and placed my order June 21st. I got my order confirmation. I gave it about month before I contacted them which was July 25th. No update no tracking number just an automated message. So I gave it another month, which was August 5th. I got another automated saying my order is still waiting to be fulfilled. I never got a true message from a real person. So I kept researching just to see more and more terrible reviews. So I started panicking and knew if i didn't dispute the charge with my bank soon I wasn't going to get any items or my money back. So that what I did. I am still looking around for a good monomer at a good price with not such a strong scent that doesn't cost an arm and a leg. But until then I just settled with young nails.

I ordered my item July 23, 2020. It’s Oct. 3rd and I’m just getting an update. Unacceptable. I haven’t had a problem with any other service ordering online except this one. Heck I even ordered stuff from AliExpress and it got to me in about 15-20 days. I ordered an alpha brush a month later and that got to me. I’m confused? Shut your website down if you know you have a back up. Stop posting new items that aren’t even available, and let people know that you are out of stuff instead of letting us buy items that aren’t readily available!!

I do love his products and I really don't care if they come from China, I order stuff from China all the time. Just be honest. I placed 2 orders in July. I opened a dispute with Sezzle and I got refunds. I really just wanted my order or at least some answers as to when I would be getting them. SO sad now I have to reorder and wait another 2 months I'm sure to get it. Before Covid-19 I would have to wait 3 weeks to a month for delivery and I'm 2 states away.

Worst service ever. This company is hiding under the excuse that they have delays due to COVID. I ordered on August 6th. It’s October 1st and still haven’t received my order.

His products are amazing, totally worth the wait !!!!

I’ve been purchasing from Max for about 4 years. I placed a small order august 19th,2020 and it is now September 30,2020. I have never had this problem. My products have always been shipped out within a week or so. This has caused me to stop doing dip services at my salon... not that it was a huge cut in money making but it sucks now because the clients that loved it won’t be getting this service anymore as enailcouture seemed to be the best. I think “COVID” is just an excuse and he can be possibly getting his products from China and landing them as “USA”. Never purchasing again

0 star rating... His company has gone down hill in the last year. I’ve been using his products for at least 2 years. My most recent order was placed on August 1st. Still shows order status as “confirmed”
Sent an email inquiring about my order status only to receive a generic email back stating that covid has made it difficult to keep up with orders. Yet he is releasing new products daily! Very frustrating and I will NEVER order from them again.

FYI if you’ve paid with sezzle you can get a refund just open a dispute. My order was placed on July 27, 2020 here we are and I still didn’t get my items. I sent an email got the email that everyone gets, I open my dispute on 9/18 and e nail has already canceled my order and sent the refund to sezzle. Good luck to anyone purchasing from them NEVER AGIN!

If I could rate -5 stars I would. July 21 was the order date. Finally had to cancel the order through the credit card co. Got the story that covid was the reason, I believe it in part, I believe he gets his supplies from China and brands them in the U.S.
Sanctions placed on China is the only explanation for the sudden and massive delay in shipping.

Just started doing nails and Placed my first 2 orders on Thursday and Friday and have already received both orders. Loving that it is based in Canada and Customer service was amazing and even refunded me for one shipping cost and lumped them together
All the packaging is super cute and the product seems great also. Loving the cotton candy monomer. Easy to work with and doesn’t have such a harsh smell. I’m super excited to keep trying enail coutures products.
I have absolutely nothing bad to say so far :)

WOW I'm beyond shocked and disappointed with this company. I was watching a very well known nail artist on you tube and she was using these products. So I decided to go the website and order. What a mistake that was. I order Aug 4 2020. It is Sept 16 2020 and still nothing.Sent several emails regarding my tracking info and same automated message each time. All i wanted to know was if they at least didnt forget about my order. They didn't even have the decency to do that I didn't mind waiting I really didn't. what they did was not right canceling my order :( complained to sezzle the payment plan I used for enail couture that I was not paying my last payment until I knew the status of my order. The very next day I received a message from enail couture that said they canceled my order I was PISSED. I FILED A dispute thinking sezzle would have them reach out to me and instead enail couture canceled my order. That was rude and unprofessional and I'm very disgusted. Now I will go back to Susie's YOU TUBE Chanel and let her know that she's is embarrassing her business by using his products and recommending ppl to buy them. NEVER AGAIN AND I'M SORRY IT HAD TO BE THIS WAY . I really like watching Susie's videos but she needs to know what an embarrassment she has made to herself by offering his products.
I'm very upset I really wanted to try those products and I would not have mind waiting but the fact they don't send any messages to keep you UPDATED IS JUST very unprofessional in my book m I'm sorry

Never received my product. Disputed the charge through Paypal and basically got an instant decision and money was refunded. I guess Paypal knows about this company because I have disputed things through Paypal before and its has taken over a month to get my money back. I received the decision the next day and was refunded. If you buy anything from enailcouture, use Paypal and dont expect to get any of the products. Just my experience.

Same problem different day, ordered 7/9/20 Two items, $20 haven’t received it I have reached out they said it would be mailed haven’t seen a thing, the company is at a shame rn, been ordering for years, this is the worse, it’s all about the money he sells to unlicensed people not cool!! Covid is a poor excuse Considering I’ve ordered from other more reputable companies clear cross the states further than Arizona and I’ve gotten my supplies 20 times over, probably because the manufacturing companies are here in the US he knows Got damn well his products comes from Japan he’s a liar, It’s harder to get things through customs at the moment with Trump being in office! So yeah why doesn’t he put a hold on his business and not take peoples money? Don’t buy Enailcouture 😢