Max Estrada Anmeldelser 

I am very happy with every order and all the products I've ordered from Enailcouture.com. I have not experienced any problems with any shipments for any orders from Enailcouture.com to-date, and I will keep purchasing from them.

I bought the e-file that retails for $299 without tax and when it arrived the screen was scratched up. There wasn't a protective plastic on it or anything. I reached out not realizing they have the shi**** policies and customer service, just asking for some compensation because I'm sure the product works fine but why did I spend that much money to receive a unit with the screen scratched. They blamed it on shipped which makes no sense because it's snug in a box with foam around it and a foam piece on top, then the box is wrapped in multiple layers of bubble wrap. There is NO WAY the screen could of gotten like that during shipping. They said to file a claim with the shipping carrier and usps didn't let me do that. I full heartedly believe it was the way the product was handled before. They ignored my request for compensation and they do no refunds, no exchanges, no returns. Issued me a code for in-store use. I don't even live in the same state. Then they issued an online code which I won't use. The site is a joke anyway. Honestly I'm so unimpressed with this brand that I will never buy from them again. I've used different products by them before in school but if I knew this is how it would go out of school, I would of never bought from them. It's made in the USA and it shows just how much they don't care.

I actually liked the products at first. Especially the tips. I ordered the 123 system. I didn’t have any issues getting my order. However, absolutely no instructions. I get you can go online and see a lot of videos, but as a licensed cosmetologist, I like all products to come with instructions. A lot of the products we use can cause reactions, some very painful and serious. It is awkward to apply the nails on yourself. Hard to hold the nail on and put it in a lamp or even if you buy his light to cure. I read where one person said she put the light in her mouth so one hand could hold the nail on the other hand. Also, I too had a horrible reaction to this system. Very painful. I had to remove the nails and when I did I could see where these tips had left little purple spots on the sides of my nails that look like bruises. I would suggest if you try this system to try one nail, and see what happens. I’ve used many acrylic and gel systems, and this is the first time I’ve ever had a reaction. I did contact the company, I was told if I thought I was having a reaction, I should call my doctor. Duh!!! What I wanted to know was if I had done something wrong, so if I applied on someone else, I wouldn’t make the same mistake. But, no one could tell me what I might have done wrong. So, I will use the tips to practice my designs. I can’t risk using this system on someone else. I wouldn’t want them to go through what I did. They’d never trust me to do their nails again. Very glad I tried them on myself first. Good luck if you try this system. I really hope no one else will have the reaction I did, very painful!!!

It's a shame because the products really are excellent quality and the brand anesthetic is on point, but their customer service makes me never want to recommend them. If you get lucky and there are no issues with the order you'll be very happy with the products. Things happen, though, and when things go wrong don't expect any help from them. They flat out ignore emails, don't offer solutions and refuse refunds even when the product is defective from manufacturing. They also refuse to take any responsibility for shipping issues, and their shipping times can be fast or very very very slow. Orders will not be canceled, even if its taking them months to ship it out. And on my last order, when a couple of gel polishes came dried out, I had to open a paypal case to get a response. Their offer? Send back the whole order at my expense to get a full refund. The 2 products that came damaged totaled 10 dollars. They need to improve their customer service because as they stand they'll only continue to lose business. I know I'll be hesitant to order nore from them despite loving the brand. Shame.

I'm always happy when I buy from enail nail couture... Max def had the best products I've used... From pigments to gel polish and its easy to use and is so beautiful topped off with his famous wondergel.. Will I ever change ... Nope... I'm a salon who will use enail, until I retire...thanks max !

Their quality control and customer service stinks. I've received mislabeled, incorrect shapes and even sizes missing in the 123 go nails. I asked them to fix it and they told me if I thought the were such a rip-off and illegitimate company. I was welcome to never order from them again. Let me clarify that I never said they were a rip off or questioned the legitimacy of his business. They must hear that alot and that is their default answer knowing what they are.What a joke.. it's all good, til it's not.... he must be broke from all his Gucci sweaters to be desperate enough to rip someone off over a $10 bag of nails. Not metion he is a straight up bully
Pathetic Max!

I was trying to put in a discount code and some how ended up checking out through the shop app. I called customer service immediately after and they couldn’t stop the order and refund me my money. I didn’t realize how desperate this company was for money and clearly reading reviews they are pretty desperate. Shame on this company for being so Grimy. I will not be doing business with them again.

They sent me a damaged item which they wanted to resend with my outstanding order which they didn’t do. I then asked for a refund since I can’t do anything with a broken item. But of course I can’t get a refund because the item was damaged via shipping which it was NOT. I filed a claim via PayPal and now they want me to send back my whole order. This is a joke. The order also took weeks to ship so keep that in mind.

So I’ve been using the cotton candy monomer for 6 years now. I’ve literally bought 3 bottles at $175 each. 1 directly from Max, 2 at our local wholesaler the liquid is not the same. I believe he is using another formula it doesn’t even have the same consistency with the acrylic I’ve been using for years. The bottle I bought directly from him smells like his MMA fast set liquid. What’s pissing me off is the lack of responsibility. And I do believe he is a racist by any means I met him at the ny ibs show talk about excited to meet him and getting shooed away.

Products ordered were never shipped. I waited over 3 months and then had to request a refund.

My friend who is a nail professional tried 123 and liked it and told me about it. I ordered and got it right away. Last week she showed me her nails where tiny hives had formed around her cuticles. She took them off due to the bad itching. I put my first set of 123 on last week and today I developed a large welt on each cuticle. Who else has had a reaction? If the 2 of us had one there must be many more.

Terrible customer service. Max Estrada is Rude and racist AF

Shipping took forever. Forget customer service, non existent!

I wish he would call me out of my name, I got something special for him! because I'm telling the truth.

Great products. Fast shipping. I have been a customer before Covid, during Covid and after. My 1st purchase was Shine E. It is my favorite top coat. Then, I tried the chrome that he demonstrated on Nail Career Education. Next, Happy Gel when it came out. Fine product. Then, those 123 Go gel nails! Easy. I am 67yrs old. Not a nail tech. Very satisfied with the products I have purchased.

I bought an enamel and they sent it to me expired I'm very angry

I love enailcouture products. I am a Dog Judge and cruise on our boat in the San Juan Islands and Canada so I need strong, reliable nail products. I love everything from Max Estrada. Delivery is very fast. I have had my nails done professionally for a decade, but with traveling I decided to do them myself. Max on line tutorials are great. My nails last for weeks. Just wonderful!

There was a period of time where shipping took four or five months but it was during covid-19 So I know that they were not able to be open at full capacity therefore I will not be giving them a bad review. As of recently there shipping times have sped up tremendously and you are getting your orders within a week their products are fantastic Very comprable to apres and half the price.

I read reviews and most were very bad, i decided to order anyways because i wasnt in a big hurry to get my stuff ( most reviews were complaining about ship times) It only took 1 week!!!! for me to get my stuff. everything was packed really well. Thank you Max, cant wait to use my new stuff.

I have placed several orders with ENC. I had read many of the comments and was debating whether to buy from them or not and decided why not. First off, many of the negative comments come from people that were unhappy about shipping time. This was right in the middle of one of the worlds worst Pandemic. Then, about the same time the Pandemic was going on, a New Inspector General was put into office for USPS, and the first thing he did was take out hundreds of drop boxes, removed several high speed sorting machines across the country, reduced hours of employees, and had to testify on Capital Hill as to the reason why he did this. I gave ENC a chance, and they came through with flying colors. My merchandise came within normal time, and I had routing numbers to track. (During Christmas, the USPS noted in red that they were experiencing high volumes of mail, which has slowed down the mailing process). I always got my packages in a fair amount of time. The packaging was very well done, each product being individually wrapped for shipping. All of his products are well made and I use them regularly. I think many small businesses have been impacted by the Pandemic and many companies had to shift the way they had to do business. I am pleased with my purchase experience with ENC and will continue to purchase from them for all of my nail care needs.

For all the people who were complaining about shipping, READ A LITTLE! From May to October (I believe) they sent out an email to all customers saying that there were back up orders. When I asked about the status if my order, I got an email back explaining that orders were backed up and mine should be going through the next week. Very professional. I LOVE their products! Everything I have gotten is high quality and a great price. It makes me mad when people leave bad reviews about small businesses when its a tough year and there are delays because of restrictions regarding the pandemic. I have TONS of their products, and love them all!!!

This company is AWFUL. The worst I have ever dealt with in my entire nail careeer. 1 their products are something you would likely buy off Ali express or wish. You’re better off going on wish.com and buying gel tips and using them. You’d get them quicker. Shipping took 4 MONTHS!!!! (And no it was not a holiday or Black Friday). Also, my package arrived severely damaged...even though the box was completely untouched. So to me it seems like they shipped out broken stuff and didn’t care. When I attempted to contact them, they told me they aren’t liable for any damages and that I should have read the terms before I purchased (it was a 6 page terms and conditions) so I should have known that was bad news already just from that. Also...a girl left a youtube video with her experience with her 123 go nails bending and instead of being an adult and good business man he went on live and called her ratchet and unqualified to use his products...I’ll be using Apres nails instead. Yes they’re more expensive but MUCH better quality. When I had an issue with a defective product with Apres (a box of gelx tips that had a few nails that were bent and only 1 time out of 31 orders from them) they shipped me a brand new package no questions asked. Didn’t ask for pictures. Nothing. Told me to keep all items in my order and sent me an entirely new order with the tips and a whole other Extend gel (for the issue I had)...oh and did I mention because of what max (enail couture owner) said about that girl, and made her extremely upset..Apres sent her a package with their new products to make up for the actions of another company. NOW THAT is a good business. Save your money. Buy other companies products.