Emirates Holidays Anmeldelser 

Very disappointed with Emirates. I really thought you helped your clients.

I was denied boarding on my Emirates flight to Australia due to an internal Emirates check-in requirement, not a legal one. Under Australian immigration rules, a valid visa linked to an old passport can still be used, as long as both old and new passports are carried together — which I was doing. Emirates' system required my new passport to already be linked in the Australian government's system before issuing a boarding pass, something I was never informed of in advance. I only found out at the check-in counter and updated it immediately.

While still at the counter, before the flight departed, I called Emirates asking for a flight change so I could still travel. I received no real help. I later contacted Emirates multiple times and was told to contact my travel agency, Gotogate, who quoted an excessive change fee of 1,600 AUD (approx. 970 EUR). As this was unreasonable, I had to buy a new one-way ticket with another airline for 850 EUR — a cost I'm still trying to get reimbursed.

This was Emirates' own internal requirement, not mine to fix. If you're considering flying with Emirates, be aware that if something goes wrong on their end, don't expect real help.

Excellente expérience, très agréable, enrichissante et inoubliable ! Un service de grande qualité. Merci beaucoup à l'opératrice Emmanuelle pour sa gentillesse, son professionnalisme, son humanité, sa patience, sa disponibilité et pour toute l'attention qu'elle a porté tout au long de l'organisation de notre voyage. Je tiens à souligner la qualité de la logistique ainsi que le soin apporté aux moindres détails pour rendre optimal notre séjour.

Very good service : helpful

Le service est précieux et tout le monde disponibile, gentl, professional et rapide. 👏 Merci

Parfait
Super site
Du choix au niveau des hôtels
Du choix sur les différents vols

Bonjour,

Je conteste fermement votre réponse.

Les travaux étaient situés directement dans l’enceinte de l’hôtel, dans un bâtiment en face de ma chambre, à très faible distance de la réception. Ils étaient réalisés par l’établissement ou sous sa responsabilité directe.

Cette situation a eu un impact important sur mon séjour, notamment en raison de nuisances sonores constantes, de poussière, et surtout d’un risque perçu pour la sécurité, avec des travaux de construction à proximité immédiate des zones de passage, ce qui n’est pas acceptable dans le cadre d’un séjour familial.

Ces conditions n’étaient pas conformes à un séjour de repos et ont fortement dégradé l’expérience de mes enfants et la mienne.

Je demande donc une réévaluation sérieuse et indépendante du dossier, ainsi qu’une compensation financière appropriée au regard des désagréments subis.
Réclamation n°94433467 : CLÔTURÉE avec un retour incompréhensible et non conforme aux informations données par téléphone
Demande #97338753 : concernant la qualité de l’une des prestations de mon séjour (ouverte)
Demande #97338752 : liée à la situation globale du séjour (ouverte)
Réservation n°2542558
Maldives (MLE) - Départ le 19 avril 2026 - Retour le 27 avril 2026

Where do I Start…….?
We booked an Emirates Holiday,but though Hays Travel.
We booked 14 nights All Inclusive 5* Resort Holiday staying at the Shangri -La HAMBANTOTA in Sri Lanka to celebrate my husband retirement and our Wedding Anniversary. This was a big special, once in a lifetime Experience ,we were so excited and couldn’t wait for the holiday to start. I followed the resort on Facebook, to give me more information about the resort.
But we booked with Hays Travel, we felt for security. Little did we know that this would be a big problem.
When we arrived at the resort after our 24 journey, We were presented with a A4 laminated sheet with a few bits and pieces, with very very limited choices of what was included and many exclusions. Exclusions mentioned that we couldn’t access the À la Carte Restaurants, there was no mini bar, the only drinks were from a small limited selection of local products only. Items such as Ice Cream and Water from the bars were by payment only.and being told that this was the All Inclusive Package, needed to say we were shocked and extremely upset and disappointed, I became very tearful.Throughout the holiday we were made to feel like 2nd class citizens, against the guests that were paying as you go being prioritised.
We spent time everyday of our 14 days holiday contacting Emirates and Hays, trying to sort things out, we even requested to be returned home, such was our dissatisfaction.
We had no choice after the 3rd day of requesting to be returned home, it was clear that this wasn’t going to happen, and we made the decision to get on with things. I was so tearful and this wasn’t fair on my husband,
Hays Travel refused responsibility for us, as they say it’s an Emirates Holiday and the problems is with Emirates.
Emirates says that we booked with a Third party company Hays Travel, and it’s Hays Responsibility.
All I know is that everyone was more than happy to receive our £ 10.000 payment, there wasn’t any problem then.
We have tried contacting Both Head Office, with NOT a response from Emirates, and Hays Head Office,says that we must go through our own bench.
We’re still happy to meet up with all of them, have over 300 photographs and videos items of evidence.
We have been told by Hays that they sorry, but there’s nothing that they could do, we feel that everyone wants us to just get over it and put it down to a bad experience.
Just to be clear I will NEVER FORGET HOW WE BEEN TREATED, I know you all see us as little people, but we have worked hard all our lives for what little savings we have. I expected so much more from you Emirates. So very very very disappointed.

We have booked a holidays with emirates holidays on 11/01/2026 to celebrate our anniversary at a cost of £4549.20 (before the war). Everyone else who was coming with us has booked with British airways holidays who were all given refunds due to the uncertainty and ongoing war in the area. As everyone who was coming with us for this celebration is no longer coming with us we requested refund from the emirates holidays and we were denied this. We were informed recently via that certain area of our hotel will be closed due to the summer heat which is unusual as we have stayed in this hotel before. We requested refund again as the terms and conditions of booking have changed but we were denied this again claiming it’s its beyond their control. The price for the same holiday has been going down and down and it’s now ( 24/06/2026) £3658.00 ( that’s £891.20 less that what we paid) we contacted the emirates holidays via WhatsApp and they told me there is nothing they could do. The whole booking experience with them was very stressful and they provided no support at all. I had a very bad experience with their flight in July-August 2018 when they tried bluff us off with 10000 rewards point which we never used or planned to us or fly with them again. We only booked with them because of the convenience of the airport being nearer. When we booked with Brirish airways holidays in July 2016 at the same hotel the price has dropped and the British airways holidays were more than happy to refund us the difference and upgraded up. The problem with the emirates holidays is they do not follow up on complaints even after they ask for more details. It must feel great to see customers stressed and sell the same holiday for almost £1000 cheaper. 🤷🏼‍♂️
mane and email address are already provided for the previous complaint which was not replied to.
Booking ref : BND/22735403

J ai beaucoup apprécié mon échange avec Souad ..pour son aide ,sa bienveillance,son professionnalisme et sa patience...elle mérite en toute objectivité ses 5 étoiles...
Merci encore Souad pour votre précieuse aide ..

J ai eu la Chance d être conseillee par Souad....j ai apprécié ses conseils, son aide ,son professionnalisme et sa patience ....merci encore pour votre aide ...
Vous méritez vraiment vos 5etoiles......en toute objectivité..

Annulation d.un séjour et vols cause conflit et recommandations du ministère des affaires étrangères,
Emirates holidays nous rembourse les vols mais pas le séjour 6783,euros qu’ils disent avoir remboursé à l’hôtel.
Nous contactons l’hôtel qui nous dit avoir annulé gratuitement. Qui croire? Nous pensons que l’attitude de Emirates holidays est déplorable et inacceptable.
Cette soit disante agence est vraiment à fuir et à bannir
Leur IA me répond laconiquement voir nos CGV …LAMENTABLE, IGNOBLE C’est un comportement d’escrocs

Réservation par internet, un opérateur nous a contacté dans les 5 min suite un un soucis lors de la confirmation de réservation alors que nous étions un dimanche.

A FUIR...Séjour avec Emirates holidays pour une demande de remboursement du vol dû à la guerre …..on attend depuis 3 mois et aucun retour en nous promettant de s'en occuper. Nous sommes renvoyés sans cesse entre Emirates Company, Emirates Holidays et PerfectStay, sans qu’aucune solution ne soit apportée. Après vérification auprès d’Emirates Paris, il est pourtant clair que c’est à la société PerfectStay d’effectuer la démarche de remboursement.
Sans retour rapide et règlement immédiat de cette situation, nous allons saisir le service consommateur ainsi que les organismes compétents.

très clair pour une réservation simple
descriptif du séjour et tarif abordable

Refund due to current Government essential travel only in Dubai.
We booked a 10 night all inclusive holiday in Dubai for our 40th wedding anniversary flying 7 June 2926. As of today, 10 May, Emirates refuse to deal with a refund our holiday despite Government essential travel only and the fact we are unable to get travel insurance which we need due to medical conditions. They are only dealing with bookings up to 31 May. They tell us all their flights are still flying and we have the option to ignore Government advice and travel without insurance. If we are offered a refund in the coming weeks they tell us it can take up to 21 days to process a refund and the 3-5 days for banks to clear the money. This means our dream holiday for our 40th wedding anniversary is now not going to happen or any holiday for our 40th anniversary for that matter. We have contacted them and explained our position but they refuse to budge.
We have to leave 1 star to post this review but if we could give them no stars we would. What we now feel about what we believed to be a customer focused company is unprintable here.

Bon site qui propose de jolies séjours tout compris

I currently have a family holiday booked to Dubai on 2 June but with the current situation in the region I’m understandably looking to cancel this holiday. I’ve spoken to customer service on a number of occasions on the phone and chat and each time I’m told my holiday starts 34 hours outside of their extended cancellation policy and there is zero flexibility with this. I’ve been advised to wait for the policy to be updated but no one knows when this will be possibly a month or so and then when I cancel (if I’m able to cancel.), I’ll have to wait up to two weeks for a refund, leaving me no chance of rebooking a holiday for the family.

I appreciate they must be extremely busy and my holiday is the least of the world‘s worries but I expected much more when I booked with Emirates I assumed I was booking with a premium brand that would provide a premium service. I appreciate they have to set a time limit on their extended cancellation policy, however, having a zero flexibility on this when it comes to literally hours outside of the policy feels like madness and falls way below the level of service I expected.

I’ve explained that under no circumstances will I be wanting to travel on this holiday and I can’t believe for one minute they’re going to insist I travel or lose 80 to 100% of the cost of this holiday. The zero flexibility approach is simply extending the inevitable, whilst causing extra stress and worry for another month.

Merci à Rachid j’ai eu plus de 5 personne mais seul Rachid a su m’aider et régler enfin mon problème merci pour votre professionnalisme pour votre sérieux

Due to travel in May but due to the regional instability we were looking to cancel. Before we had chance to contact Emirates ourselves they contacted us and discussed all our options. We were offered a full refund which due to current government advice we sadly accepted. Excellent customer service, will definitely book with them again as soon as the situation improves. Thank you Emirates

Vol annulé 1 mois et demi après toujours aucun remboursement des lignes téléphoniques où vous pouvez attendre des semaines avant que l on vous rappelle une agence de voyage à éviter car en cas de problème il n y a plus personne