Great service and exceptional quality. Lovely my new olive mix cushions, they make my bland sofa look and feel so much more luxurious.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Cushion covers are very pretty, but the inserts have an extremely strong animal smell that does not go away. Not what you expect when you spend ~300£ at all, very disappointing
Over the moon with my Olive and Blush collection linen feather filled cushions - perfect for my newly decorated bedroom in shades of mauve and plum with oak furniture and a deep rose blush velvet head... Vis mer
Made 2 orders in 2 weeks I love them that much! Love the inspiration on their website. Makes life so much easier seeing the cushions in combinations. I ordered the covers both times and got inserts my... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Founded in 2021 by the visionary Annie Johnson, Ellenvale Interiors stands as a beacon of style and sophistication in the realm of soft furnishings. The inception of this online store was not just a business venture for Annie; it was a passion project driven by a desire to blend the timeless charm of English country designs with the modern aesthetics of today. The dedication to creating a seamless and enjoyable shopping experience led to the establishment of Ellenvale Interiors as a go-to destination for those seeking the latest trends in interior design.
Kontaktopplysninger
4A Broom Business Park, S41 9QG, Chesterfield, Storbritannia
- admin@ellenvaleinteriors.com
- ellenvaleinteriors.com
Soft furnishings for all homes...
4,6
Enestående
511 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 61 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great company to order from easy and…
Great company to order from easy and straight forward fast delivery
Beatifull quality
28. november 2025
Mixed opinions on products
I am obsessed with 4/5 of my cushions, hence the star rating. The one I loved online was disappointingly the cushion that felt least luxury in my haul which was disappointing. Also placed my order, a day later there was a sale and my items had not yet been dispatched, emailed to ask if I could be reimbursed the sale price as I ordered less than 24 hours prior. Unfortunately my request was denied. Perhaps would’ve been more inclined to shop again if customer service was better.
28. november 2025
Fast postage and the cushions are…
Fast postage and the cushions are incredible quality. Really pleased with the sale price too!
28. november 2025
Disappointed with cushion colour and odour
Very disappointed ordered the Indian cream striped cushions and they turned out to be more of a beige( tea stained colour) Not the colour I was expecting.
They also arrived in a box loose and not wrapped for protection and had a strong musky smell. Returned them and had to pay the p&p for delivery and return so very costly. Will not be using this retailer again
11. november 2025
Svar fra Ellenvale Interiors
Hi Lyn,
We’re really sorry to read this and to hear you were disappointed with your cushions.
Our Indian cream striped cushions are designed to be a warm, beige-toned cream, but we completely understand that colours can look different in person than expected online. The musky smell and the way your order was packaged also don’t sound up to our usual standards, and we’re sorry this was your experience.
If you had reached out to us directly, we would absolutely have been happy to help and look into a resolution for you, including discussing options around returns. We never want a customer to feel out of pocket or let down.
We do appreciate your feedback and will use it to improve both our product presentation and packaging going forward.
Many thanks,
Ellenvale Interiors
Fantastic customer service
Fantastic customer service. Responded within the hour after I had made an error with my order . Very much appreciated with their prompt response and refund.
24. november 2025
Anmeldelse skrevet uten oppfordring
Really beautiful cushions in a set is…
Really beautiful cushions in a set is so helpful great quality and fast delivery I highly recommend using Ellenvale interiors
10. november 2025
Excellent product and good value
Super easy to order, very efficient delivery. Products as described and good quality. Excellent value
10. november 2025
Svar fra Ellenvale Interiors
Thanks for taking the time to leave us a fab review! We are pleased to hear that you found the order process easy and delivery quick.
Team Ellenvale xx
Never shopped with them before
Never shopped with them before. So very pleased with their service. The bedspread is so beautiful.😀
3. oktober 2025
Svar fra Ellenvale Interiors
Thank you for your lovely review! We are happy to hear that you love your bedspread.
Team Ellenvale xx
Cushion Covers
The cushions are really lovely. Good quality material. As I already had duck feather inserts It was really good to be able to choose cushion covers only.
6. november 2025
Svar fra Ellenvale Interiors
Thank you Paula for your review. We are happy to hear that the cover only option was useful for you.
Team Ellenvale xx
Svar fra Ellenvale Interiors
Thank you for taking the time to leave us such a great review Brooke!
We are happy to hear that you loved the products and were happy with the fast delivery.
Team Ellenvale xx
Already want to order more
Already want to order more, great quality and fab customer service.
6. november 2025
Svar fra Ellenvale Interiors
Thanks for your fab review Emily.
We are happy to hear that you love the quality of the cushions and were happy with the customer service that you received.
Team Ellenvale xx
Love the quality of all the my new…
Love the quality of all the my new cushions, looks so classy and expensive! I love it
6. november 2025
Svar fra Ellenvale Interiors
Thank you for your lovely review! We are pleased to hear that you love your new cushions.
Team Ellenvale x
Svar fra Ellenvale Interiors
Hey Becca,
We’re so pleased to hear you’re happy with your cushions and our service! Thank you for choosing Ellenvale Interiors and for your lovely review.
Many thanks,
Ellenvale Interiors
MOULDY CUSHIONS!!!
Bought 2 cushions via Etsy. Both arrived yesterday with an awful mouldy smell!! They stink. Have contacted customer service to advise to which they have said I can return but they won’t pay for the return label! I have already paid for the delivery of 2 mouldy cushions and now I am expected to pay for the return!!! They have advised the quality check would have checked this… obviously not. I have given you the option to come and visit my home and smell these cushions yourself. Such poor customer service so disappointed in your company. I do not want mouldy cushions on my sofa and around my children!!!
UPDATE- the company has now blocked me from their Social media accounts for raising concerns over their mouldy products.
Safety of your staff? Can you please tell me when and provide evidence to support where this has been breached? I will exercise my consumer rights as I suggest you do if you have any evidence to show this I challenge you to provide. How about you instead look into the safety of your customers when you are selling MOUDLY cushions? I have 2 young children in my home and you think this is acceptable? I have reached out and social media to state you will not rectify the problem with the mouldy cushions as you have managed to find a loop hole by saying I am dissatisfied! I am disgusted that you have sent mouldy cushions out that’s what I am. And you have now blocked me for raising these concerns. At what point is this harassment? I have never known anything like this from a company whose CEO will be making millions of off mouldy cushions.
I messaged the CEO of the company to address the issue regarding the mouldy cushions as you blocked me for raising this concern. If you had handled the issue correctly this would not have been needed but you left me no choice other than to try the reach the CEO of the company for some assistance with the problem. Disgusting. I would really appreciate you taking accountability and contacting me direct. But you won’t.
6. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ellenvale Interiors
Hi Sophie.
We take all feedback seriously and are genuinely sorry to hear of your disappointment. However, we will not tolerate harassment or targeted abuse towards our social media or customer service team. This matter is now being handled directly with Etsy, through the appropriate dispute resolution process.
We want to reassure our customers that we take product quality and customer safety very seriously, and our team is following Etsy’s procedures to resolve this case fairly. If we believe the safety or wellbeing of our staff continues to be breached, we will not hesitate to escalate the matter further.
Further to your updated review, we would like to clarify that no mouldy cushions were sent to you. We take matters of product quality and customer satisfaction extremely seriously, and we want to reassure both you and our other customers that this is not the case.
Additionally, we must address that you have reached out to members of our staff personally and commented on their social media accounts. This behaviour is inappropriate and will not be tolerated. We will be taking further action regarding this matter to ensure the wellbeing and privacy of our team.
Thank you for your understanding.
Ellenvale Interiors
Svar fra Ellenvale Interiors
Hi Jemima,
Thank you so much for your kind words! We’re thrilled to hear you love your cushions and that your delivery arrived quickly.
Many thanks,
Team Ellenvale x
Gorgeous cushions …
Gorgeous cushion bundle that arrived very quickly and excellent quality
30. oktober 2025
Svar fra Ellenvale Interiors
Thank you for your lovely review Sue. We are glad to hear that you love your cushion bundle and the quick delivery.
Team Ellenvale xx
Svar fra Ellenvale Interiors
Thank you for the 5 star review! We are happy to hear you love the quality of the products.
Team Ellenvale xx
Svar fra Ellenvale Interiors
Thanks for the review Amanda. We are glad to hear that you found the ordering process easy and that the delivery was quick.
Team Ellenvale xx
Beautiful cushion covers
Helpful colour co-ordinations, ease of ordering, nicely packaged and quick delivery.
31. oktober 2025
Svar fra Ellenvale Interiors
Thank you for taking time to leave us such a great review. We are happy to hear that you were happy with the ease of ordering, packaging and speedy delivery.
Team Ellenvale xx
Exceptional quality
Exceptional quality - really made my living room come together and feel more homely. Stunning cushions - speedy delivery. Thank you!
30. oktober 2025
Svar fra Ellenvale Interiors
Thank you for your lovely review Chloe. We are thrilled to hear that you are happy with the quality of the cushions and the speedy delivery.
Team Ellenvale xx
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.