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Electric Tobacconist® USA Anmeldelser 

349
•
TrustScore 3 av 5

2,8

Butikk med e-sigaretter
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

They at first were great shipping always get it in 3 days. This last order I place on7/8/26 hasn’t even moving at all. This horrible service

Selskapet har svart

Vurdert til 5 av 5 stjerner

My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my... Vis mer

Vurdert til 5 av 5 stjerner

I have never had an issue with you guys. You have been I've if the only companies that I'm even able to buy my refills. Brian had been literally amazing and super responsive. I appreciate you and your... Vis mer

Vurdert til 1 av 5 stjerner

This company has terrible shipping, an not good customer service. I placed an order Dec 11th it dispatched on the Dec 12th. There was no tracking available, my order finally arrived today ( jan 12t... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Butikk med e-sigaretter
  2. Tobakkspesialist

Opplysningene stammer fra ulike eksterne kilder

The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none. Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.

Kontaktopplysninger

2,8

Middels

TrustScore 3 av 5

349 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,8

Alle anmeldelser

(349)

13 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

A fast reply

A fast reply, I was told I would be notified when item becomes available & I think they will.

14. mai 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Apparently you need to read the message

Apparently, you did not read the contents of the message! If you want the vaps back, I need a postage Paid return label - I have NO intention to pay for the merchandise. George Knapstein, Trustee for Robert Grothe Revokable Trust

13. mai 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Electric Tobacconist® USA

George, in our response to the email you sent in, we provided a return label for you to return the merchandise. Additionally, this order has already been paid for, so upon the return of the items, we will be able to issue a refund to the original payment method.

Vurdert til 5 av 5 stjerner

I had a very quick response

I had a very quick response. Might not be happy with the delivery time but love the people there with whom I connect. I will be in Estes Park before my order gets to my Houston location. I would always be happy to come to Boulder to buy the product or pick it up but have been informed that is not allowed. Thanks for having such nice people for us to communicate problems. It’s not the first time.

3. mai 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

You offered me a $10 rebate if I take a…

You offered me a $10 rebate if I take a photo of my receipt and send it to you which I did and you approved it which was from a local merchant. To be paid to a PayPal or Venmo account. You are liars. You tell me that I will not get the $10….🤬🤬🤬

27. april 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Electric Tobacconist® USA

Hi Genet, I can confirm that we do not offer rebates of this manner in any situation. Additionally, as we are only an online retailer of vaping products, we do not have any direct communication with any local merchants. It is possible that what you refer to is from a manufacturer, in which case, we would recommend reaching out to them for further information.

Vurdert til 1 av 5 stjerner

I think it’s sucks in order to get a…

I think it’s sucks in order to get a vape pen that was sent to you that doesn’t work replaced you have to spend another minimum $50.

Shipping a replacement was never offered as a option and since my review my re-order is now delayed???

19. april 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Electric Tobacconist® USA

Hi Schamae, looking at your interactions with the team, it seems as though store credit was offered for your disposable. While we do not cover the shipping cost of orders placed with ewallet credit, had you wanted this disposable reshipped to you at no cost, we would have done so upon request. I have followed up with you via email to rectify this situation.

Vurdert til 5 av 5 stjerner

Excellent customer service

I had a question concerning shipping of 'nicotine free' eliquid to my state. Britt assisted me--they answered my questions in a professional and timely manner.

18. april 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I had an issue

I had an issue, which I realized was my fault, it was handled quickly and resolved wonderfully

17. april 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Still same issue can’t place order.

Still same issue can’t place order.. age verification and I filled everything out right.
It’s over a $250. Order someone needs to just call me and place my order.
Thank you .. didn’t mean to sound like a witch

31. mars 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Electric Tobacconist® USA

Hi Lesa, we have contacted you several times regarding your account, but have yet to receive a response.

Your account is fully verified and you are able to place an order at your leisure. You currently have two accounts under your name, as customers are only allowed one verified account per user, one is not active. We have contacted you on both emails detailing which is unlocked. Please let us know if we can assist further.

Vurdert til 5 av 5 stjerner

Customer Service saves the day!

Good evening:

I have always been very happy with your service. I was very unhappy when you could no longer ship to my area, so I was thrilled when I got your email that you could now ship to me. I was so excited I was not careful reviewing my order. When you confirmation came I realized the order was for menthol instead of tobacco flavor. I quickly filled out a help form on your website but it would not allow me to submit. So I sent an email to customer service. It took almost no time for your customer service to get back to me. You can’t imagine how thrilled I was to read that they had corrected the problem and would be shipping my order in the morning so watch for the shipping email.

I have rarely had to contact you, but anytime I had a question or needed help your response was always quick and your solution perfect. Your people are polite, pleasant and professional you can almost feel their smile in the emails. I am over the moon happy and completely satisfied with ET! Thank you for being so dependable and providing great products for us.

16. mars 2022
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

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