Adam Constantinides helped me all the way through the process explaining everything and tailoring everything to what I needed, he was very knowledgeable. Nothing was any trouble to do and i did chop... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Adam Constantinides helped me all the way through the process explaining everything and tailoring everything to what I needed, he was very knowledgeable. Nothing was any trouble to do and i did chop... Vis mer
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from start to finish Rebecca and Aaron were brilliant I gave Rebecca a budget and the car I was looking for and this was matched, brilliant communication all the way through Aaron was brilliant sor... Vis mer
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Emmanuel was very professional, patient and transparent throughout the whole process. He took the time to explain everything clearly and was always helpful with any questions I had. The only disa... Vis mer
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I arranged an electric car through the Electric Car Scheme through my employer and honestly couldn't have asked for a better experience. Rebecca and Yasmin were excellent from the first contact. They... Vis mer
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Skrevet av virksomheten
Skrevet av virksomheten

Shipping Building, UB3 1HA, Hayes, Storbritannia
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Charlie and Brandon were both super helpful during the process and the car was delivered on time as described. Can’t fault the process enough

Svar fra The Electric Car Scheme
Fantastic choice of cars , a great easy to use service all round .. Ben & Tara both did a great job 👍

Svar fra The Electric Car Scheme
Worked with Sam Yarwood and Marios Christophi and had a very positive experience. They consistently kept me updated and were able to support with any question or query that we had. We absolutely love the car we received.

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Great Customer Service and Delivery Service for my New Car.

Svar fra The Electric Car Scheme
The worst customer service ever.
Do not use this company.

Svar fra The Electric Car Scheme
Avoid this company by all means, if you can go elsewhere - DO go elsewhere. I am not wasting any more time on this company by writing detailed review, do not be fooled by the positive ones they already have. The worst customer service and experience ever. And then I receive a vehicle which is not fully working and I have to sort it out myself :) AVOID !

Svar fra The Electric Car Scheme
Whole experience from start to finish was class. Alex was friendly, informative and contactable for any questions I had.
Great service!!

Svar fra The Electric Car Scheme
Update: Since posting this review, Sara at The EV Scheme has been in touch and helped push things forward. They've managed to get Lex to update their systems and get my car properly registered on their systems to enable me to use the maintenance/breakdown element of the contract. They also supported me by submitting a complaint to Lex on my behalf, which I await the response on. I appreciate that the EV Scheme followed up and took ownership of getting this moving, so I'm revising my review upward.
Original Review:
The scheme is fine if your car works as expected. Unfortunately, my car's battery failed after just one week, and from that point on, nobody seems willing to take responsibility.
The EV Scheme referred me to the leasing company (Lex). Lex then directed me to their breakdown provider (AA), who told me the vehicle wasn't even registered on their system and referred me to the manufacturer. The manufacturer uses the RAC, who wouldn't recover the car despite what appears to be a clear manufacturing fault. In the end, I was left to take the car to a Citroën dealership in my own time, only to be told they could only look at it by appointment.
As a result, I'm paying for a car that I can't use and will likely be without it for at least two weeks, with no compensation offered. My biggest concern is that if this fault happens again, there appears to be no process for compensating customers for the time they are without the vehicle. On a multi-year lease, you could end up paying for a car that is unavailable for significant periods if the fault recurs.
I'm giving two stars because The EV Scheme staff did genuinely try to help. However, their ability to resolve issues is very limited, which makes using the scheme feel like a risk if your vehicle develops a fault. Taking payments is straightforward, but when something goes wrong, the customer is left to navigate a confusing chain of companies with very little ownership or accountability.

Svar fra The Electric Car Scheme
Henry @ The Electric Car Scheme has been brilliant to deal with. From the initial enquiry call, right through to the car delivery, nothing has been too much hassle for him. I’ve had some small queries since delivery that he’s also helped with. 10/10 customer service.

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Brilliant team, kept me updated along the way. Sam and Rebecca were able to answer all my queries. Delivery man, Ben, was also brilliant and extremely helpful talking me through how to use my first EV. Nothing was too much trouble. Super happy overall :D

Svar fra The Electric Car Scheme
Have nothing but positive words. SSuper helpful from the outset, made the process really easy and hassle free, especially the support and assistance from Chelsea at 'electriccarscheme'.

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Both Ben and Muhammad were very professional and provided excellent service. They made the experience seamless and stress free. Thank you both.

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Fantastic service, great communication. Nothing to fault here. Amazing company, thank you for your help with everything and a smooth transition.

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Alex Antoni has been excellent from the get go. He was very responsive and was very knowledgable on both the cars I have chosen and was able to offer some great insight. He has been a fantastic point of contact and made this experience enjoyable, even through dealing with a write off and helping me get something organised ASAP, he was quick to point me in the direction of other team members when he wasn’t available. Very impressed

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Chelsea was great helping me find my new car. The process from start to finish was easy and the car was also delivered 1 week early.

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Louis was brilliant from start to finish and Tara kept me updated throughout the delivery process. Highly recommend this service.

Svar fra The Electric Car Scheme
Very happy with Charlie Elliot and whole team that helped me pick up the car and best deal for me. They made sure delivery was smooth and Charlie answered all my questions (there was a lot!). He was professional, kind and never made me think that I am a bother. Thank you very much and I am very excited to drive my MG4!

Svar fra The Electric Car Scheme
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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