Great experience - easy ordering (travelling from overseas). Organisation on the day by staff at the uni campus was very good - clearly very well practiced. The lovely staff member helped with pract... Vis mer
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Well organised and efficient process without too long a wait although the day was very busy with various ceremonies. For the price, I would have liked to retain the gown for longer than the morning. O... Vis mer
Selskapet har svart
I am shocked that so many universities uses them as gown supplier. I have now tried multiple times to use their website to hire my gown and I’m getting errors and login issues. Awful service... Vis mer
Selskapet har svart
Estuvo lindo, la entrada muy pequeña, el salón y lugar para sentarse bien grande. Me gustó toda la sesión de foros pero era todo muuuy pequeño. Yo pensé que no daban nada para tomar o comer pero al... Vis mer
Selskapet har svart
4,0
Bra
3k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The whole organisation received us well…
The whole organisation received us well and attended to us.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear Caroline,
Thank you for your kind feedback!
We’re delighted to hear that you felt welcomed and well looked after throughout the process. We always aim to provide a smooth and positive experience, so it’s lovely to know that our team made you feel at ease.
Congratulations on your graduation, and we wish you all the very best for the future!
Many thanks,
Albert
Well organised and efficient process…
Well organised and efficient process without too long a wait although the day was very busy with various ceremonies. For the price, I would have liked to retain the gown for longer than the morning. Ordering was straightforward though the images provided did not reflect the type of gown I was getting -- it was all good on the day, however.
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear John,
Thank you for your feedback.
We’re pleased to hear that you found the process well organised and efficient, even on such a busy day. We appreciate your comments regarding the gown hire period and the images provided during the ordering process, we’ll take these on board as we continue to improve our service.
We’re glad everything came together on the day and hope you enjoyed your graduation ceremony!
Many thanks,
Albert
The gown has such a high quality
The gown has such a high quality, it looks amazing. The service was great and the staffs were helpful.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear Kim,
Thank you for your lovely feedback!
We’re delighted to hear that you were pleased with the quality of the gown and that you found our service excellent. It’s wonderful to know that our team was helpful and made your experience a positive one.
Congratulations on your graduation, and we wish you all the very best for the future!
Many thanks,
Albert
4 estrellas
Estuvo lindo, la entrada muy pequeña, el salón y lugar para sentarse bien grande. Me gustó toda la sesión de foros pero era todo muuuy pequeño.
Yo pensé que no daban nada para tomar o comer pero al menos dieron jugos.
Buen servicio del personal, muy amable.
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Estimada Miranda:
¡Muchas gracias por compartir su experiencia! Nos alegra saber que disfrutó de la ceremonia y que nuestro personal le brindó un servicio amable.
Lamentamos que algunos aspectos del espacio no hayan cumplido del todo con sus expectativas. Como proveedores de alquiler de togas, la gestión del recinto y de los servicios de comida y bebida está fuera de nuestro control, pero agradecemos sus comentarios.
Le deseamos todo lo mejor para el futuro y muchas felicidades por su graduación.
Muchas gracias y un cordial saludo,
Albert
Everything were fantastic and enjoyed…
Everything were fantastic and enjoyed too much ,and really amazing staff
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear Waqar,
Thank you for your wonderful feedback!
We’re delighted to hear that you had such a fantastic experience and enjoyed the occasion. It’s especially lovely to hear your kind comments about our team. We’ll be sure to share your feedback with them!
Congratulations on your graduation, and we wish you all the very best for the future.
Many thanks,
Albert
Everything was great
Everything was great, staffs are helpful and nice.
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear Kimmy,
Thank you for your lovely feedback!
We’re delighted to hear that everything went well and that our team made you feel welcome with their helpful and friendly service. We really appreciate you taking the time to share your experience.
Congratulations on your graduation, and we wish you all the very best for the future!
Many thanks,
Albert
I had no issues at all with the…
I had no issues at all with the services. The staff were helpful and courteous.
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear Abba,
Thank you for your kind feedback!
We’re delighted to hear that everything went smoothly and that our team provided helpful and courteous service. We really appreciate you taking the time to share your experience.
Congratulations on your graduation, and we wish you all the very best for the future!
Many thanks,
Albert
Complete lack of compassion
I am absolutely appalled by the response I have received from Ede & Ravenscroft during what is genuinely the most heartbreaking time of my life.
After six years of studying part-time, I was due to attend my Open University graduation ceremony in Manchester. However, following a hospital admission, my grandad, the man who RAISED me, has been told he only has days left to live. Naturally, my priorities have changed entirely. I am spending what precious time I have left with someone I love dearly, rather than attending a ceremony I have worked towards for years.
I contacted Ede & Ravenscroft to explain the situation and ask whether a refund for my gown hire and photographs would be possible. The response? That they cannot refund within seven days of the ceremony because everything has already been picked, packed and sent. They then offered to transfer the order to another ceremony within 12 months.
The fact is, it may have been sent but it wasn’t going to my address - it was going directly to the venue. I will not be touching the item, handling the item, or having anything to do with the items. And don’t get me started on how this applies to a photograph that I haven’t even had taken yet.
I completely understand that businesses have policies and procedures. However, I had hoped that when presented with such exceptional and heartbreaking circumstances, there might be some compassion, understanding or willingness to consider an exception.
Instead, I was given a standard response about logistics and deadlines. My grandad is dying, and I am facing the reality that I will lose him at any moment. Attending another graduation ceremony in the next 12 months does not address the situation I explained to them, nor does it give me back the opportunity to celebrate this milestone with him.
I have worked incredibly hard for this degree. I was supposed to be celebrating a huge personal achievement with my family. Instead, I am trying to make memories with my grandad while I still can. The last thing I needed was to feel as though I was simply another order number being dealt with according to company policy.
I am not suggesting that a company must automatically refund every last-minute cancellation. What I am saying is that there should be room for basic human compassion when a customer is experiencing an imminent bereavement.
The financial cost is frustrating, but the lack of empathy is what has truly disappointed me.
Graduation should be a special occasion, and I will always remember mine for the achievement I worked so hard for. I will also remember how, when my family was facing one of its darkest moments, Ede & Ravenscroft responded to my request for understanding.
So instead, I’ve ordered a £10 gown from Amazon and have made my own graduation on a palliative care ward.
I sincerely hope the company reconsiders how it handles exceptional circumstances such as bereavement, because customers deserve to be treated as human beings, not just transactions.
I’m sorry (NOT sorry!) that my grandad’s imminent passing comes at such an inconvenient time for you, that does not comply with your policies and timeframes.
11. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear Chelsea,
We are truly sorry to hear about your circumstances and the heartbreaking situation you and your family are facing. We completely understand that spending precious time with your grandad is what matters most right now.
It appears that you may have received an automated response, and we sincerely apologise that our communication did not reflect the compassion and understanding you deserved during such a difficult time.
We have now issued a full refund for your order. We are very sorry for the additional upset and disappointment this has caused, and we appreciate you bringing this to our attention.
Our thoughts are with you and your family, and we hope you can cherish these precious moments with your grandad.
All the best,
Albert
Awful Service
I am shocked that so many universities uses them as gown supplier.
I have now tried multiple times to use their website to hire my gown and I’m getting errors and login issues.
Awful service.
I might have to look for gown somewhere else.
12. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear Karina,
We are sorry to hear about the difficulties you’re experiencing with the website.
Please contact us on +44 (0)1223 734 759, or via our contact form: https://www2.edeandravenscroft.com/contact-us/ so that we can investigate this further.
Thank you for bringing this to our attention, and please accept our apologies for any inconvenience caused.
Kind regards,
Albert
Excellent service, but gown hire is too expensive
The staff were fantastic, and the whole operation was very well organised. Everything ran smoothly on the day, and the staff, systems and equipment all helped make the graduation experience feel professional and well managed.
My only disappointment was the cost of the gown hire, which I felt was quite high, and I know many other students shared this view. Considering the amount paid, it would have been much better if we had been allowed to keep the gown for a longer period, ideally at least 12 hours from the time of collection. Graduation is such an important occasion, and having a little more time would have allowed graduates to take photographs with family and friends without feeling rushed.
Overall, the service on the day was excellent, but I think the pricing and gown-return timeframe could be reconsidered to make the experience even better for students.
12. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear Mahfuza,
Thank you for your feedback and for your kind comments about our staff and the organisation of the graduation day. We are pleased to hear that everything ran smoothly and that our team helped make the occasion a positive experience.
We are sorry to hear that you felt the gown hire was too expensive. Our gowns are regularly maintained to ensure they are of the highest quality for every event. We also have a dedicated team on hand to distribute the gowns, assist graduates with wearing them correctly, and help ensure the day runs smoothly.
We appreciate your comments regarding the gown-return timeframe and understand that having additional time to take photographs with family and friends would be beneficial. Your feedback is valuable to us and will be taken into consideration as we continue to review our services.
Many thanks,
Albert
Svar fra Ede & Ravenscroft
Dear Rashmini,
We are sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the level of service we aim to provide, and we apologise for any disappointment caused.
We would like to look into the concerns you’ve raised. To help us investigate this further, please contact us at CustomerServicesManager@edeandravenscroft.com with your order details.
Thank you for bringing this to our attention. We hope to have the opportunity to address your concerns.
Kind regards,
Albert
Really well organised - positive experience
Great experience - easy ordering (travelling from overseas). Organisation on the day by staff at the uni campus was very good - clearly very well practiced. The lovely staff member helped with practical fitting advice on the gown and cap, and was simply lovely to chat with while going through the process swiftly. Personal yet also very efficient. Can't fault. Nice work - thanks!
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Hello,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found the ordering process straightforward, especially when travelling from overseas, and that everything ran smoothly on the day.
It’s wonderful to know that our team made you feel welcome and provided helpful advice while keeping the process quick and efficient. We’ll be sure to share your kind words with the team.
Congratulations on your graduation, and we wish you all the very best for the future!
Many thanks,
Albert
Very handy and helpful
Very handy and helpful
Assisted me to get my true size
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear Amira,
Thank you for your lovely feedback!
We are pleased to hear that our team were helpful and able to assist you in finding the correct size. We always aim to make the gown collection process as smooth and straightforward as possible.
Thank you for taking the time to share your experience, and we hope you enjoyed your graduation day!
Kind regards,
Albert
The service received was excellent and…
The service received was excellent and very efficient. Very easy to order, pay and collect. Would 100% recommend. Thank you again
Claire
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear Claire,
Thank you for your wonderful feedback and recommendation!
We are delighted to hear that you found our service excellent and efficient, and that the ordering, payment and collection processes were straightforward.
Thank you again for taking the time to share your experience. We hope you had a fantastic graduation day!
Many thanks,
Albert
Well Organised and high quality…
Well Organised and high quality experience.
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear Mark,
Thank you so much for your comments.
We love to hear your positive feedback regarding the service you received.
Congratulations on your achievements!
Many thanks
Albert
Very easy from step one.
Made the process of ordering very simple. All steps were clearly explained and efficient. On the day the collection process was very smooth all the staff were friendly and helpful.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Hello,
Thank you for your lovely feedback!
We are delighted to hear that you found the ordering process straightforward and that everything ran smoothly on the day. It is also great to know that our team were friendly and helpful throughout your experience.
We appreciate you taking the time to share your feedback and hope you enjoyed your graduation day!
Kind regards,
Albert
Website is terrible
Website is terrible. Trying to order my gown for graduation and just get error messages for a week straight emailing is no help.
9. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear Connor,
Thank you for your feedback, and please accept our apologies for the difficulties you experienced when trying to place your order online.
I can see that you were able to place your order over the phone, and I’m glad we were able to assist you with this.
If you experience any further issues or require any additional assistance, please don’t hesitate to contact us, and we’ll be more than happy to help.
Kind regards,
Albert
Two lovely ladies helping us robe
Two lovely ladies helping us robe, calming nerves and being generally wonderful
Thankyou
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Hello,
Thank you so much for your lovely review!
We’re delighted to hear that our team were able to help calm your nerves and make the robing experience a positive one. We’ll be sure to pass your kind words on to the team.
Many thanks,
Albert
I love the product 💖 and the quality is…
I love the product 💖 and the quality is so nice and amazing as I expected. Thank you so much 😊.
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear Dipika,
Thank you so much for your lovely review!
We’re delighted to hear that you’re happy with the product and the quality. It means a lot to know it was just as you expected.
Many thanks,
Albert
Really disappointing experience on what…
Really disappointing experience on what should have been such a special day.
I raised concerns with the photographer about the glare on my glasses BEFORE having the photographs taken. I was specifically told that if I wasn’t happy with the glare, I would be able to get a refund. That reassurance is the reason I agreed to go ahead.
When I received the photos, the glare was very visible and I was extremely unhappy with them. I contacted the company expecting them to honour what I had been told, only to then be informed that the photographer had given me incorrect information and that they would not refund the £20 sitting fee.
Their proposed solution was also that I select/purchase a photograph first and THEN they will edit the glare out. I find this ridiculous — even if I wanted to purchase one, why would I commit to buying a photograph before being able to see what the finished, edited version actually looks like?
Unfortunately, the photography wasn’t the only issue. The gown service on the day was also extremely disappointing. The person helping with my gown told me it was her first time, and the overall service felt completely unorganised. My gown was inside out and upside down. Shambles.
Graduation is something you work towards for years and is supposed to be a once-in-a-lifetime experience. Instead, I came away really upset and disappointed, and the way my complaint has been handled afterwards has only made the experience worse.
I wasn’t asking for anything unreasonable — I simply wanted the refund I was specifically told I would receive if I wasn’t happy with the glare. Instead, I’ve effectively been told that although their employee gave me incorrect information, I still have to lose £20 because of it.
I genuinely wish I had never used the service.
26. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ede & Ravenscroft
Dear Tia,
We’re sorry to hear that you were disappointed with your experience, particularly on what should have been such a special day.
Regarding the glare on your glasses, our usual procedure is for you to select your preferred image first, so that our editing team knows which image to work on. Once selected, the glare can be removed free of charge as part of our editing process. We understand that you may have wanted to see the edited image before making your selection, and we’re sorry if this was not made clear to you at the time. We also understand that you have some photographs without glasses that you could choose from if you preferred.
We’re also sorry to hear about your experience with the gown service. This is certainly not the level of service we aim to provide, and we appreciate you taking the time to share your concerns.
We’d really like the opportunity to discuss this with you further and see if we can help resolve your concerns. Please feel free to contact us directly at CustomerServicesManager@edeandravenscroft.com.
Many thanks,
Albert
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