ecodrive.ae Anmeldelser 166

They have a clear policy ( when then customers finish their payments, stop serving them well) ,
they even charged me105 AED because the instructor didn't scan my EID and marked me as (absent) but since I Had paid everything before , they didn't consider their instructor's fault and insisted on charging me again.

I deeply regret choosing EcoDrive for my driving lessons. Not only did I not receive the promised services, but the trainers also created an unsafe environment for female customers. This is extremely concerning and unacceptable.

Despite raising these issues and filing a complaint, I was met with false promises and no real resolution. Their management refuses to refund the amount I paid for unused services, hiding behind vague justifications. Instead, they demanded additional payments for basic processes like the NOC.

EcoDrive’s customer service is unprofessional, their promises are false, and their trainers' conduct raises serious safety concerns. I feel cheated and ignored after trusting them with my time and money.

Please thing twice before choosing EcoDrive

⚠️ Female customers, please think thrice before choosing EcoDrive. Safety and professionalism seem to be their last priority.

👎 Unsafe trainers, 👎 False promises, 👎 No accountability, 👎 Zero customer satisfaction.

#EcoDrive #UnsafeService #RefundRequest #CustomerComplaint #FalsePromises

I got my motorcycle license from Eco Driving Institute HO and it was a great experience. I passed all my tests on the first chance and got my license in about a month. Afshan was of great help all through the test process. I was trained by Abdul Malik, Muhammad Saqlain, and Wasal Ahmed, who are very good and well informed. All the trainers I came across are very supportive, helpful, and well informed. I strongly recommend Eco Driving Institute.

Dr. Jacob

Beware of Eco Drive’s False Promises!

I had a terrible experience with Eco Drive at their Dubai Internet City office. An executive named Haris and his manager Ishaq Mehraz convinced me to take their “Unlimited Package,” promising that if I paid the full amount upfront, I’d get priority for classes and exams and a license within
1 month.

After I paid, everything changed. There were no priority classes, exam slots were delayed, and Haris stopped answering my calls. I’ve cleared my internal parking test but have been waiting endlessly for an external RTA test, which he now says is out of their control.

This feels like a complete scam. If you’re considering joining Eco Drive, think twice and don’t fall for these empty promises. I even have audio recordings to prove their false claims. Don’t let them waste your time and money!

I had a very disappointing experience with Eco Drive Driving School. I missed an appointment, and instead of offering any support or understanding, they immediately sent a message saying my file was cancelled. After this, I tried calling more than 15 times to get clarification or assistance, but no one answered my calls. They were completely unhelpful.

Now, after a year, I am trying to move on to another driving school, but Eco Drive is demanding a 500 AED fee for a No Objection Certificate (NOC) to transfer my file. This is extremely frustrating and feels unfair, especially given their lack of customer service and support. I would not recommend this school based on my experience.

Scammers and Frauds

I would like to share my worst experience with Eco-Drive. I am currently enrolled in Eco-Drive. If you don’t want to lose your money, I would highly recommend you not to get driving license from Eco-Drive. They are big scammers and doing Frauds with Clients. They have bad customers services and very bad at treating and guiding Clients once they get the money from customers, they will stop attending your calls and replies to you if you have queries.
I will share my worst experience. I opened my driving License file in Mall of Emirates with Isaq ( He is Algerian) and I enrolled myself for unlimited package (that means you don't have to pay if you failed in any of test), but they opened my Regular Package (that means if you failed you have to pay every time). I didn’t know that they opened my Regular Package because all the information is put by customer service person (Isaq) even I asked him to open my unlimited Package as I am driving for the first time. They scammed me and now they are asking for more money to continue the Driving. I don’t know how many people they have scammed like this before.

The customer services guy (Isaq) told me that once you clear the written test then you have to come back to Mall of Emirates and pay your amount and I did the same. I told him that I came here to pay then he was busy to deal with other Clients and didn’t focus on me. I stand there for 5-10 mints then he said you can pay by Eco-Drive app and when I did then they are saying for unlimited package Client are not allowed to pay by App, so now its regular Package and they are asking for more money to continue the driving license.

It has been 2 months, No one from Eco-Drive is trying to resolve my issue. I want to contact the management of Eco-Drive but I don’t have access when I ask their numbers they transfer me from one person to another without solving this issue. They scammed me. It is totally the mistake of Eco-Drive and they are not solving it either. I am highly disappointed and regretting to open my file in Eco-Drive. Please don’t do the same thing as me

My register Contact
+971552945527

The Ecodrive Customer Service for resolution of complaint is very worst. Firstly, they will not able to resolve your complaints or they don’t have any team to resolve the complaint. Huge delay in responding to complaints, very poor experience with Eco Drive

I had a disappointing experience with your customer service team. The representative I spoke with was unhelpful, dismissive, and seemed uninterested in resolving my issue. I had to repeat myself multiple times, and the response I received lacked clarity and professionalism.

Additionally, the wait time was excessive, and when I finally got through, I felt like my concerns were not taken seriously. This experience has left me frustrated and questioning whether I can trust your company to provide the support customers deserve.
I am not gonna recommend this institute to anyone.

I had a really disappointing experience with Eco Driving School’s management. While I passed my driving exam through them, their behavior after that has been nothing but frustrating. I requested a refund for a canceled service for from 18th oct , and instead of handling it professionally, they’ve been dismissive and completely uncooperative.

Every time I follow up, they just keep delaying without giving me a clear answer. To make things worse, their helpline is impossible to get through to—I've been stuck on hold for over 8-10 minutes multiple times, with no response at all.

Honestly, it feels like they care more about holding onto my money than treating their customers fairly. I wouldn’t recommend this driving school to anyone who wants a smooth and professional experience. It’s just a group of unprofessional chunks.
My register Contact No is
(0553321753)
(0521056031)

A recommendable driving school. All staff are very helpful. I would like to thank Nelia Tabuan for being my driving instructor. She is the best and very good instructor. I got my driving license on 1st attempt. 🙏 Thank you

My experience with this driving school has been incredibly frustrating and draining. I paid a lump sum for my lessons, but it feels like that’s just an excuse to treat me as if I’m not a priority. Despite the lump sum payment, I still had to borrow money to cover additional costs—and it’s no joke. The travel time from work is long, and I pay for a car lift every time I go, only to face repeated failures in my assessments.

It would make a huge difference if students like me were shown more consideration, especially during assessments and RTAs. We’re spending a significant amount of time, money, and effort on this, and it’s mentally, physically, and emotionally exhausting. I can’t understand why the instructors, who know our strengths and weaknesses, aren’t able to serve as assessors as well. This change alone would ease the burden on students and could genuinely help us pass.

The only positive experience has been Virgilio, an instructor who genuinely cares about his students. He goes above and beyond to help, and it would be a huge relief if he could serve as both my instructor and assessor. His guidance has been invaluable, but the overall experience here has left me feeling unsupported and drained.

This school needs to take students’ well-being and success more seriously. I wouldn’t recommend it to anyone unless they make changes to consider the mental, physical, and financial strain they’re putting on their students.

The worst driving school in Dubai.

Bus driver for vehicle I5768 very rude and very disrespectful person. Please try to train your employee to have a good manner not just a good driver.

Thanks to Mr. Laurence who guide from start to finish to get the license. His very supportive and good customer service. Thanks to Alice, Jonela, Waqas Batti and the rest supporting instructors in my 5 months journey. I learned too much and having good experiences. Highly recommend eco drive good customer service

Worst worst ever experience I have ever had. No proper service, customer support. I got passed in theory test and for their application issue I have been delaying for lot days and no response from their side. And days are going. And showing to pay again. This is a pure scam to loot money.

I got my license in less than 2 months!
I had the best instructors and examiners throughout my journey. It was a breeze from enrolling to getting the license. Special thanks to Instructor Shahid Mehmood whom i started with, instructor John Ajay Lal who was very patient. Instructor Jonela Tabuan who taught me how to be more confident on the road.
Mr Shafi Ullah Gul for all my internal assessments. Failed a couple of times but i didnt lose hope as they guided me really well.
I highly recommend ecodrive!

Assessment examiner are very rude , of echo drive…

my experience is horrible totally and very poor service
once you fail the appointment is after 1 month they will make u suffer and giving fake promises and always stupid excuses still that time the vehicle touch is lost and try to book the test from last 2 months and calling the CC one standard response team will call you and there will be no call and last time i was able to see the RTA slot open when i tried to book ''complete the required class' and same time i call cc and they say this error message is for all student try to book from end and branch will not help you and if you want to connect the headoffice than travel 50km far in free bus with losing your one day salary and the response will also be the same so better see a good school and dont chose eco drive you will regret for sure....

Thanks to Mr. Manoj Kumar (Instructor)
Excellenta Learning Experience from ECO Drive especially I want to thanks to Manoj Kumar. He is excellent teacher as well as mentor. He is not just teaching students he is boosting confidence as well. Very Lucky to take driving lessons from Manoj Sir. Thanks Manoj Sir.