ecodrive.ae Anmeldelser 166

Extremely bad customer service. The people on phone promises something else and when you go to head office it’s a completely different story.
People talk rudely when you ask for clarification and no respect for anyone. They are just here to make money and nothing else.

I was having multiple problem on my journey towards license for which I made ye complaint and complaint in charge reach out to me for the help and everything was super good Complaint In charge - Syed Hamza Kahlid

Customer service is very unprofessional! Spoke to Karim, not even sure if that really his name. Spoke to him at 10:37 AM today and no help was offered at all. We have not been able to book a final road test for 5 days straight because of prerequisite issues but he just told us to try again after 30 minutes. Did not even offered to check what’s going on even when we insisted that is has been the same issue for 5 DAYS!!! He even have the audacity to end the call and say exactly this line “What can I do” when I ask him what’s gonna happen if issue will just be the same after checking with rta. The audacity and the unprofessionallism is unacceptable! I am not even sure if they are being trained and monitored by their management!!

Worst experience i have ever had in united arab emirates not professional instructors always looking for fails to gain money from the clients and very far and very bad customer care

Nice instructor's good and understanding keep it up Mr javed and Rizwan forklift instructor's through you guys now am licensed heavy forklifter

Eco is worst driving school in terms of service, they said they have free shuttle bus but u have to wait 4 hours to return back to home, they dont have enough staff so u wont get slots as per your timings, very unprofessional school, so many small issus you have to face, plz plz dont enroll

كارثة ضيعت وقتي و فلوسي كلها قريب 10.000 درهم أكلوها مني و البعد من ديسمبر حتى الآن كل مرة يخرجولك قانون جديد والله لا أنصحكم بها تتعبون كثيرا

Worst experience ever – don’t waste your time with these guys!
Paid AED 7,300 for a “full package” but ended up paying more for eye test, learning permit renewal, and weekend test bookings. Nothing was mentioned before payment. Total scam and zero transparency. Stay away!

I want to share my experience about satwa branch. The school building is very clean and cars also and instructor Muhammad waseem he is very good calm and humble person and he got very good driving and teaching skills i’m glad to got license from eco drive

Horrible driving school. The customer service do not bother to respond and they charge extra money for no reason. Doesn’t even inform the students about any update in policy.

I don't recommend it at all, very bad experience, their customer service and app not good at all. I paid and still not updated in my portal since 4 days.

Cons:
I would give it only two starts, its kinda mess, located in industrial area which can be good place to learn about hazards and has many kind of roads but also bad as most road signs are totally faded, so its not easy to judge your position during your RTA test. they seem to have some nasty and rude instructors you really have to be "the boss" and give out to them to chill and not shout, if you are a weakling they will drain your confident so yes, tell them out! and threat with complain to the manager if they start being rude. I don't see its good idea way to join unless you are really close to them or its convenient to go there. I regretted my decision to join as I could have done a better job and even cheapers at another school.
Another thing is be careful at the RTA yard test from some of their guys it the middle of the yard shouting to go there or move there they are not supposed to be there to give you instructions but to assist during collision or to clear the yard. just do not listen to them and just follow the RTA instructions on the screen and move on from test to test even if you failed one they might cause you frustration and ulimitally failure. so totally ignore them as if they don't exist.

Pros:
The have transportation covers all Dubai they can pick you up and return you. they also have pretty good and dedicated instructors -

So its not all bad but they really should do much better

The school accepts students with no assurance of slots for RTA either road or parking test. You have to wait for weeks and even months until you acquire your slots and end up failing coz the student awaits for weeks with no practice. Most likely ,you will have your license with in a year or more than that. Don't expect for anything good as expect it for the worst. They will ask your payment without any slots.

"Worst driving school experience"

I had an incredibly frustrating experience with this driving school. The head office is located extremely far in Dubai Industrial City, requiring students to travel there for all tests, which is inconvenient as there are no other locations. I had booked a practice test for 1st March 2025 at the Al Nahda branch. Unfortunately, when the bus arrived, there were no seats available. The driver informed us that another bus was coming from Deira, but it would take more time to arrive.

On top of this, for a 9:30 AM class, they expect us to board the bus at 5:00 AM and wait for 5 hours until the class starts. This is completely unreasonable, and I do not want to be penalized for issues caused by the driving school. The lack of organization and communication and false promises of frequency of buses, has been a nightmare, and I would not recommend this school to anyone.

Evo driving school is too bad
I just have changed my school
Unfortunately I had opened file from eco
They just do scam and play with clients
They don't care about students
Their behavior is too bad after registration 😕
Really tired and fed up from eco school 😢

Help desk is very poor service and not good customer satisfaction after any. Problem no bady help to you

I do not advise anyone to apply to this school because it is very bad and they prefer to fail you in the exams to take money from you and there are no available exam dates until your file expires. So bad

I'll share honest review no shugar coting I applied for my license in July 2023 I got my license in 24 Nov 2024 however I was struggling to get my classes.
Bad customer service, don't have manners and ethics to handle customers I was about to cancel my file from this school unless and until I met with Ms. Tibebwa she greet me in very friendly manner I'll personally suggest if you really want to take license kindly book her I'll share her details below. I am giving 2 stars just for that lady otherwise I'll rate you in nigative.
Tibebwa

Thank you

I got my driving license with ECO driving school within 45 days. Everyone I came in contact with was great. Special Thank you to Hassan Nasser, Salem, Waleed the VIP co-ordinator and Ansari Imran you guys are amazing.

And to my wonderful instructor Hamid Khan I can not thank you enough. You understood my weak areas and made them perfect. I was afraid of RTA guys but you made me strong you told me to stay calm and focus on the road and the road signs today I did just that and it worked.

Thank you so much everyone.

Customer Service is worst!!! They are not able to help you with your concerns! I have asked the agent to raise a complaint and I was told they will call me in 24hrs time. I called and telling me the complaint was resolved!

Worst Customer Service!!!