EBS d.a.c. Anmeldelser 218

Minus 1 on customer service
I thought online banking was meant to be easy- obvs not in EBS' case. Trying to get my PAC activated is like trying to walk through the gates of heaven- have rang EBS internet banking as only they can activate it and I've been left on hold 4 separate times for 20+ mins. I also emailed them and whilst there is standard reply within seconds 3 weeks later I'm still awt for a person to contact me- give up and all I wanted to do was save money! Going to use Credit Union and close EBS account - maybe thats what they want us all to do????

Awful service got locked out of my account can't get through to activate again on the phone since 9.30 this morning I will be closing my account and moving elsewhere credit union is even a better option than this crowd

Over 20 years as an EBS customer and the service has steadily gone downhill. Their failure to keep pace with the modern banks has meant that many of their services are too complicated to use and you eventually give up. The latest debacle is trying to activate my new card. 5 calls all on hold for over 25 minutes and still no contact. Steer well clear of these guys, they are still in the dark ages. I will be looking to close my accounts.

I got locked out of my online account even though I had entered the correct codes as I had them written down in front of me. Since then I have tried calling the helpline on numerous occasions but I can not get any answer even having stayed on the phone for 30 minutes each time. Still locked out of my account and bewildered with the inefficiency of customers service.

Went into a local branch in Wexford to open an account as there are no fees. Provided a Transfer Wise statement for proof of address which I was told would be fine. 2 weeks later I emailed to ask if it had been accepted. I was told it had not.
Provided a statement from my credit union. They said it would be ok and would confirm.
2 weeks later I asked if it had been accepted, they said yes and to come in.
Another 2 weeks later and having received several letters including PAC number etc I've been on hold for what feels like another 2 weeks trying to confirm the PAC number.
Please don't put yourself through this, I've heard credit unions are now providing current accounts.

The App has not worked since last week.
When I enquired why, I was given an 0818 number to call.
As I live outside of Ireland, this was not possible.
I requested a call to my landline.
I was informed this was not happening at this time.
How does this company have a banking licence?

I just want to say I love banking with EBS. In particular their Rathmines branch where the staff are head and shoulders above all others. Its a rare thing theese days to experience servis such as is provided in the Rathmines branch. Long may it last. A big thank you to all the girls there from me. Christy Spain

The App is terrible, just when you need to make a transfer it let's you down. Really bad online banking in general.

The online service is shocking for 2021, surely you can do better. The woman selling t shirts online from her house at the end of my estate has a better online service. When you ring up the staff are perfectly friendly, theres just not enough of them, the wait times are unacceptable. Surely customers mean more to you than this

this app is completely useless you have to renew log in password too often infuriating could ebs contact AIB AND ASK FOR GUIDANCE

I had a hard time trying to sort out the app , got a lovely lady who sorted out my issues Abbie lynch she was great 👍.

I went to open Money manager account with them basically to lodge my salary. But they rejected application just because I requested to include my full name (as in passport). They just want to use first and last name. And even not ready to include initials of second, third name.
Good that I experienced their poor service even before opening the account and didn't went ahead to open account.

The worst online banking system there is,You can't even get into your account,I've tried over ten times with the same error message,tried customer service and they don't seem to be trained in or able to offer any answers about the online banking

It's like how the banks used to be.
My account was set up very quickly.
I'm no longer paying 72 euro a year to BOI for nothing.

I am Irish and living in the UK and just wanted to retain an Irish bank account. OK no bells and whistles and the internet banking is basic but it’s free! If people wanna pay a monthly fee to have ApplePay and an iPhone app then fine go ahead! but this account is perfect for me!

I have a mortgage with ebs and savings accounts etc some staff can be nice, phone service not bad. But closed all weekend and not the most modern accessible bank. For example if your card blocks while outside of the country which happened to me once - wasn't that much fun that weekend. I had back up funds but not a lot of cash. I just think it's the year 2021 and their should be 24hr banking or even open for a few hours at the weekend to help resolve things like that and also cards take too long to be reissued. Ir can take 2 weeks issued from them because normal post etc is so slow. Oh and as someone notes below I constantly have to try several times to log in online as the codes don't reach my phone and it drives me mad. It shouldn't be that hard. I end up using the one time code but it is irritating.

While EBS staff are pleasant and helpful at their branches and account costs are low, the technology they use is very outdated and poor and the length of time it takes to make a transaction is far too long. The internet banking system they use is unreliable, slow, and unwieldy. It takes me about 6 attempts to get online every time I try to use it. It regularly gives errors. There is no app available. Tech-wise they are completely out of date. Disappointing.

constant problems trying to access accounts.help centre absoloutely useless.

Getting access to my online account requires many log in attempts, on average 4 or 5. So frustrating. The only thing keeping me with the bank is the low costs.

Love it, apart from internet banking.
Otherwise perfect

Would recommend to update the app