Eaziglide  Anmeldelser 503

Great pans great customer service will happily buy from again

Great jug, good capacity! Highly recommended

The team sent 2 replacements as the first work received had chips on the edges. The first replacement received the wok was dented. Customer service team assured that a qc will be done before the next item was sent. Second item arrived with chips on the edges larger then the chips on first work received.

Update: After 3 replacements we finally have one free from defects. Customer service team has been great, just hope for better QC from delivery team in the future

Very efficient and quick service, pleased with pan but had not realised the tiny frying pan is not compatible with induction hobs.

Bought the easi glide 3 wok, it's worth the extra money as the non stick is excellent! We also have the 5 pan set for many years and they are all still in excellent condition. I would definitely recommend washing by had as any non stick pan cannot handle the heat in a dishwasher. Overall excellent!

Eaziglide so far is non-stick. It is new and will wait to see if is still non-stick after a year of use.

Very kindly replaced my damaged product thank you!

Delighted with my Eaziglide saucepan. I love the range.

I had a minor problem. It was dealt with very professionally.

Really pleased with the product but the delivery was quite painful. I had no notification that the parcel was being delivered and unfortunately I was not in. A card was left through the letter box but was unreadable. Eventually I arranged for it to be delivered the next day and had to wait in until it was delivered.

The ease of the web site, prompt delivery but most of all the product. It really is brilliant. We have used the casserole at least 6 out of 7 days a week for 5 months, and it's as perfect now as the day it arrived. Never any need to put in the dishwasher, just wipe around and its clean - really, nothing sticks.

Excellent produce and service

Tin replaced after corrosion

Usually when contacting businesses for things that necessarily aren't positive, they'll take it on board but you may feel like you don't have any real outcome. On this occasion, I had a issue with my products and was just asking for advice on how I could fix it myself, if possible. The responses were always within 24-48 hours which is great and they offered replacements, no hassle. I usually feel like I have to prove it is not user error etc but on this occasion, they understood the situation and fixed it within a few emails.

If you're to take anything from my verbal waffle, my first contact with this business has been great and I'd feel happy to contact them again in future.

Yay! Customer care that works! :)
Always happy to take the time to praise companies where they still seem to understand customer service - I can’t fault the response. We’ve loved using the Eaziglide pans for the past 9 years, and have done everything we can to get the most out of them for as long as possible; so it’s reassuring that when something did finally go wrong with them, the Eaziglide team did everything they could to get it sorted and replacements sent out in good time, and we couldn’t be happier!
Nathan, who dealt with our enquiry, was fab, and the Quality team he passed it on to also responded very quickly.
Many thanks Eaziglide for reassuring me there are still companies out there that can stick to their word and product.

A quick response to my enquiry.
Clear instructions on what information is required.
Enquiry dealt with efficiently.

Customer service dealt with my complaint very swiftly and a replacement issued. Very happy.

Everything was handled in a timely, professional and friendly manner.

Sturdy pans delivered quickly. Take time to heat up thereafter very efficient on induction hob.