Eastern Airways Anmeldelser 

From start to finish, everything went wrong.

This is a truly awful airline.

I booked a flight from EMA to NQY which was fine. About 2 weeks before the flight I was left a voicemail saying the dates had changed and I need to confirm or not.

They'd sent an email from a DIFFERENT address to the booking automated email which went to spam.

That's fine, I guess, only shortens my holiday by 1 day. I accept.

On the day of the flight it is delayed, and delayed, and then cancelled on the day. I don't take them up on the offer of a 6 hour bus ride.

I take the refund, which they delay to almost exactly 28 days (take note), but I do receive it.

And then I file for compensation, for which they make me wait 28 BUSINESS days (strange). And then, of course, on the 28th business day it is not paid.

I'm going to complain and I will make sure I get my compensation.

Stay away from this airline. They do not operate with the customer in mind.

Waited three hours for delayed flight at at Newquay due to ‘staff sickness’ and then then just as the luggage loaded and we were all ready to board the flight was cancelled. We were rebooked for a flight the next morning but then waited 2.5 hours while airline staff promised to book us hotels and taxis. They told us the Manager who had the credit card to pay for hotels for stranded passengers was on holiday so they couldn’t book us anything. No food or water offered. The staff were very nice but not equipped to do their jobs which made it all very stressful. 2 stars because my inbound flight ran without incident but looking at the other reviews it seems like flying with these guys is a cancellation lottery.

Told on arrival that flight was delayed by two hours. The display board said gate details would be announced at 8.30. Instead at 8.30pm they said the flight was cancelled. By leaving it so long it left travellers with no other options for getting to Cornwall. No coaches or hotels were offered as they were 'all busy'. Some passengers had nowhere to stay in London for the night or had children or jobs to get home to. There was no offer of being put on another flight the next day. It was unclear if people would get refunded for having to book a flight the following day which was much more expensive at the last minute. No one from the airline was actually there, it was just someone else passing on messages so unable to help with anything. It took a while to even leave the airport as we had to wait for security. AVOID AT ALL COSTS - if you're travelling to Newquay - the train is worth it.

Cutting a long story short they failed to notify us of our cancelled flight Orly to EMA, offered ZERO assistance at the airport, we had to book a hotel at our own expense to find in the morning they'd also cancelled the next flight (with zero notification) Again at our own expense arranged other flights from CDG to Leeds & taxi from there home!
The customer service is non existent staff not interested, agreed to compensation & expenses claim paid within 28 working days (still too long takes 5 minutes to do a BACS transfer) Yet still waiting after that!
I won't give up even if it means small claims court they are an utter SHAM!

Humberside to Newquay flight this morning. Checked in at Humberside at 11.00 a.m. Sent in taxis to East Midlands Airport. Given the run around until 5.00 p.m. then told the flight is cancelled. Awaiting options to be decided by Eastern Airways which were more taxis to a hotel in Derby where we did not arrive until 9.15 p.m. Offered the first free food/drink of the day. Told will be flying out at 9.15 tomorrow morning so another early start to get back to East Midlands Airport. Bloody shambolic outfit. I take back everything I have said about Ryan Air. I doubt Eastern Airways will be flying by the coming Christmas.

Never bother with reviews. But I’m going out of my way for Eastern Airways. Had a flight ✈️ from Southampton to Paris and return. The staff went above and beyond. We took two young kids to Disneyland on their 1st flight. Staff were very friendly and great with the kids both ways. Thank eastern airways and your staff

Full fare flight Southampton to Orly. I was alerted to a delay of c 60 mins by departure screens at check in. On mentioning this to ground staff, l was surprised to learn that they were unaware of any disruption. No announcements were made and there was no communication between staff and passengers.

The flight eventually departed SOU c 70 mins late. Pilot made a brief reference to the delay, apparently caused by a late departure of a preceding flight.

On arrival at ORY, info screens directed passengers to the appropriate reclaim carousel. Baggage delivery was over one hour late. During the wait, there was no explanation and no contact with staff of any kind. Eastern Airways customer service in the UK was closed when I attempted to call them. Eventually, a fellow passenger managed to contact the operations team at ORY and the bags appeared soon after.

The combined delay was over 2 hours, severely impacting onward travel.

I emailed Eastern Airways customer service, expressing my concerns re poor communication and the baggage delay. I received a reply 8 days later. Their operative claimed that the delay in baggage delivery was due to, (direct quote), "there was an error in Orly Airport that day where staff was not aware that there was a delivery of bags," Apart from the poor grammar, this is clearly a contrived excuse as the info screens reported an imminent delivery of bags during the entire wait at the carousel. No further attempt was made to address my other concerns.

I have no other issues with the flight itself, or the equipment used. Whilst I appreciate that delays occur, it is frustrating that a lack of professionalism and poorly trained ancillary staff, can undermine what is a very useful link from Southampton. I shall not be using Eastern Airways again and would recommend caution when considering booking with this company

Very poor customer service. asked for special assitance for a disabled passenger and the whole thing was a complete disaster. Sent a few emails which was just written off and very abrupt. Have now written to the managing director and will take to CAA if needs be. Such a shame

I spoke to a lady named Debbie and a lady named Alice when I phoned customer services, they were amazing and the problems I had were dealt with to my complete satisfaction. They both deserve a bonus for being friendly, understanding and efficient. I did speak to one other lady, she didn't give me her name and she was a bit brusque and unhelpful, but two out of three isn't bad. I have never had a problem with Eastern, sometimes there are delays, but that's life, Well done Eastern Airways and a special thank you to Debbie and Alice.

Used the new East Midlands to Newquay service this week and can honestly say it was brilliant! Having endured many a torturous hour on the M5/6/42 motorways over the years - this was such a pleasurable experience. Wouldn’t necessarily be practical for everyone, but as I have family based in that part of the world and go regularly, it is a no brainier. When comparing cost of fuel with flight price, it is cheaper (flying solo), but not much more in it if there were more of you (particularly if you can be economical with luggage).

My wife, daughter and I used Eastern Airways to fly from Humberside Airport in the UK Esbjerg in Denmark. We had a number of reasons for choosing Eastern: The proximity, as Humberside is only a 10 minute drive away; and our daughter has a disability that requires her to have lots of medical equipment with her in the cabin; she requires mechanical ventilation, via a trachea when flying and it was our daughters first flight. We believed Eastern as a small local airline could provide the service we would need to make the trip a success.
They did not disappoint. From my initial communication with customer services, to our 2 flights, all the staff were helpful, considerate and went above and beyond. Nothing was too much trouble and they pulled out all the stops to ensure the medical equipment could be accommodated. At one point the captain of the plane enquired with the air steward about our daughter’s welfare. Very impressed and would not hesitate to use the airline again. We have told friends and family about the route offered by Eastern and recommended them for a break to Denmark. Cannot praise the airline enough and special mention to Alice in customer services, air stewards Lilly and Mike and the plane’s captain who was on both journeys.

You have CONSISTENTLY delayed flights, witheld information and misled us with wrong information. We are frequent flyers from.London to Newquay (where we live) and your shoddy airline is adding HUGE amounts of stress to what should be really simple journeys.WHY THE CONSTANT DELAYS????? It makes no sense. We will be making a formal complaint to your head office. Disgraceful way to run an airline.

We flew to and from Gatwick to Newquay. On both flights the schedule was changed. Spoke to the airline staff and to the ground staff both said it was the airline's fault for not informing the customers

The change on the way out was 30mins, not too bad. Still inconvenient. On the way out the change was more than 90mins (including boarding delay)
When I phone customer service this morning, I was informed that this was an operational delay and was the ground staff's fault. For both instances....

There's a common denominator here and it's the airline. The woman I just spoke to could not care less... Won't be flying with them again

Extremely unhelpful customer service when speaking with the CS team. A life changing event meant my Mother could not physically fly given she is in hospital fighting for life. The team wouldn't even offer a voucher for the flights! Given the circumstances I find this absolutely disgusting to not even show some sympathy to the situation. All they've done is add stress

Booked flights for a one-day business trip, flying out in the morning and returning in the evening. With a week to go, Eastern Airways notified that the time of the outbound flight had been moved back by 10 hours, so I would be flying out after I was supposed to have boarded the return flight!

Ridiculous airline; you can’t even check in online if you didn’t book with them directly. This would have been my first trip with them and I certainly won’t be using them again.

On January 12th 2023 I tried to check in with Eastern Airways at London Gatwick for a return flight to Newquay Cornwall.
When presenting written and electronic confirmation for the flight I was told the flight was booked for February 12th !
When presenting my evidence to Eastern Airways Customer Services later I was told that my paperwork could have been tampered with and it was up to me to prove that it was not !
There was space left on the aircraft on January 12th so I was forced to pay £ 114.99 for a seat that I had already paid for.
Eastern Airways customer services was very uncooperative and quick to accuse me of having tempered with flight details. This almost suggests that this is a systematic way of generating extra income ?
For any passenger experiencing similar issues be warned and use credit card only so to be able to initiate a Section 75 claim with your bank.

Today I made my first flight alone as my sister was unwell.
I travelled from Gatwick to Newquay
Cabin staff were happy and more than helpful
Captain had a sense of humour
Weather good
Beautiful flight and clear clouds and scenery we should not take for granted@ Thankyou All

Flight cancelled from Southampton to Manchester, saw people leave the airport to make other plans. Then half an hour later uncancelled. No announcements or information. Checking in took an absolute age as nothing working. The other operator at check-in had completed check-in of about 30 people in the time it took Eastern to do 5. Next time first flight of the day at 6.45. Nothing to indicate any delay, on arrival check in then told delayed to 9am.no information as to why. 8.30 told technical fault, 9.15 told another plane being de iced cabin crew being sourced departure would now be 10am. Eventually depart around 10.35, almost 4 hours late.

Great flight. Nice clean aircraft and attentive staff.